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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Missouri?

The most popular types of Knowledge Base Content jobs in Missouri are:

What are popular job titles related to Knowledge Base Content Manager jobs in Missouri?

For Knowledge Base Content Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Missouri look for?

The top searched job categories for Knowledge Base Content Manager jobs in Missouri are:

What cities in Missouri are hiring for Knowledge Base Content Manager jobs?

Cities in Missouri with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Manager, Operational Knowledge & Training

Equifax, Inc.

Saint Louis, MO • On-site

$85 - $120/hr

Other

Posted 20 days ago

Equifax rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

The Operational Knowledge & Training Manager will oversee the existing Knowledge Management (KM) and Training function within Equifax Workforce Solutions (EWS) Operations. This role is responsible for driving the continuous advancement of knowledge management practices, optimizing content lifecycle processes, and leading a team of specialists. A critical focus of this role will be preparing and upskilling the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.

What you’ll do:

  • Lead and coach a team of knowledge management and training specialists, providing timely feedback to support their development and performance. Prepare and upskill the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.

  • Distribute workloads, set priorities for the team to ensure task completion

  • Oversee the entire content lifecycle from ideation to delivery, fostering continuous improvement, collaboration, and innovation.

  • Shape and refine the organization's eLearning and knowledge management strategy to enhance content effectiveness and align with operational excellence goals.

  • Serve as the prime quality assurance checkpoint for all eLearning and training content, ensuring clarity, relevance, and operational accuracy. Conduct timely audits or inspections to maintain product and service quality standards.

  • Successfully manage internal and external operational changes through effective change management, including updated communications, training resources, and knowledge base updates. Act as the primary point of contact for stakeholders to address concerns, facilitate reviews, and ensure deliverables meet business needs.

  • Gather and analyze feedback received from stakeholders. Report on data and trends to understand the state of training and utilize key metrics to inform improvements in materials or strategic approaches.

  • Manage core administrative responsibilities for the team including performance, training, and professional development.

What experience you need:

  • Bachelor's degree in Business, Management, Communications, Instructional Design, or a related field.

  • 3+ years of experience in Content Lifecycle Management, with a proven track record managing the end-to-end creation, deployment, and maintenance of operational documentation or learning materials.

  • 1-2 years management experience with managing training teams and professionals strongly preferred

  • Proficiency with enterprise Learning Management Systems (Workday Learning experience preferred)

  • Excellent verbal and written communication skills, with a demonstrated history of building cross-functional relationships and sharing expertise openly.

Things that would set you apart:

  • Experience designing, building, or supporting knowledge bases structured specifically for human consumption as well as retrieval by AI digital agents.

  • Proficiency with training development software including: Articulate Rise, Articulate 360 suite, Camtasia, Salesforce knowledge base, Google Sites

  • Association for Talent Development professional certification: Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD).

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What Equifax employees say

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Benefits

Hours and flexibility

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About Equifax

Sourced by ZipRecruiter

As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1899

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