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Knowledge Base Content Manager Jobs in Missouri (NOW HIRING)

Kansas City

Web Content Manager

Kansas City, MO · On-site

Job Type: Staff The Web Content Manager is responsible for the day-to-day management and ... Working knowledge of HTML and CSS. Strong writing, editing, organizational, problem-solving and ...

STAUD

Content Operations Manager

California, MO · On-site

Role Overview The Content Operations Manager is a member of the Creative Services team responsible ... Prerequisite Knowledge, Skills, and Education * 3+ years of experience in project management within ...

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Jobtailor

Engineering Systems Analyst

Troy, MO · On-site

... knowledge base content Core Competencies Demonstrates expertise in Teamcenter operational support, configuration, and troubleshooting, with a strong focus on Product Lifecycle Management ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Missouri?

For Knowledge Base Content Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Missouri look for?

The top searched job categories for Knowledge Base Content Manager jobs in Missouri are:

What cities in Missouri are hiring for Knowledge Base Content Manager jobs?

Cities in Missouri with the most Knowledge Base Content Manager job openings:

Infographic showing various Knowledge Base Content Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Associate Content Manager

Kansas City, MO • On-site

Signal Theory
Marketing • 51 - 200 employees
Learn more about Signal Theoryexternal

Other

Posted 3 days ago

New

Job description

The Associate Content Manager at Signal Theory must be knowledgeable in community engagement, social calendar management and content publishing. The Associate Content Manager works closely with peers within the Content discipline to manage the day-to-day social presence across a portfolio of brands, engaging directly with audiences and keeping content organized, on-brand and on schedule. The Associate Content Manager reports to the Senior Content Manager.

The Associate Content Manager is responsible for:

COMMUNITY ENGAGEMENT
  • Monitor and respond to community engagement across a portfolio of client brands' owned social channels, engaging with brand tone and guidelines in mind
  • Identify and engage with suitable conversations our brands aren’t mentioned or tagged in (proactive community engagement), as well as reactive opportunities where they are, to build brand affinity and strengthen audience relationships
  • Flag sensitive or high-risk community interactions to senior team members and clients as needed
  • Keep a record of all community engagement interactions as well as their performance to inform monthly and quarterly reports
  • Track community trends, conversations and sentiment across brands to inform senior peers of emerging opportunities or risks
CALENDAR MANAGEMENT & PUBLISHING
  • Build and maintain social content calendars across multiple clients and where they activate, including Meta (Facebook and Instagram), TikTok, X, Snapchat and other platforms as needed
  • QA all content prior to and following publishing for accuracy, brand consistency and adherence to platform best practices
  • Publish approved content across channels on schedule, coordinating with senior peers on timing and sequencing
  • Maintain organized documentation of content approvals, publishing schedules and asset libraries
SUPPORT & COLLABORATION
  • Assist senior peers in compiling performance reporting - translating raw data into digestible updates for internal and external teams
  • Support social activations, influencer programs and campaign launches with hands-on execution
  • Partner with the Content Creation team to ensure assets are delivered on time and align with the approved calendar
  • Bring emerging platform features, trends and community insights to senior peers to inform strategy

The requirements and experience the Associate Content Manager will need to have include:

  • 1-3 years of professional experience, with 1+ years engaging users on social media on behalf of a brand
  • Familiarity and comfort with social media platforms including Meta (Facebook and Instagram), TikTok, X, Snapchat and other emerging platforms
  • Strong attention to detail and ability to navigate multiple clients and team priorities with ease
  • Strong written and verbal communication skills, including presentation experience
  • Strong problem solving and critical thinking skills
  • Ability to work collaboratively within a team, understanding how to navigate interdepartmental projects and add value to team outputs
  • Ambitious in keeping up with the industry and educating on best practices to internal and external teams
  • Ability to handle multiple projects simultaneously while delivering with a high degree of impeccability

The preferred qualifications of the Associate Content Manager include:

  • Some agency experience
  • Experience in B2C and B2B is a plus, including a creative mindset to navigating B2B challenges, regulatory concerns (if/when applicable), and stakeholder management
  • Knowledge of social media activation tools like Sprout, Sprinklr, Infegy, Hoosuite, Meltwater, BrandWatch, Rival IQ, Metricool or similar
  • Experience in supporting UGC/influencers programs
  • Experience working with subject-matter and channel experts as well as other advertising and marketing disciplines, including Creative, Analytics, Web/Digital Experience Development, Media and PR
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