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Help Desk Internship Jobs (NOW HIRING)

Analysis Group

Help Desk Intern

Los Angeles, CA · On-site

$23/hr

Our Help Desk Intern will have an integral role and responsibility to perform IT tasks essential to ... We have high expectations and require interns to be self-driven and motivated to complete work by ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At ... This internship is based in our vibrant downtown Orlando office, putting you right in the middle of ...

Interplanetary Help Desk

Intern

Austin, TX · On-site

Intern at Interplanetary Help Desk Austin, TX | Fall 2026 Internships Interplanetary Help Desk is a tiny-but-mighty Austin-based 501(c)(3) that produces fundraiser concerts for local nonprofit ...

Mahalo Cape May

IT Help Desk Technician

Wildwood, NJ · On-site

Job Title: IT Help Desk Technician Classification: Salary- Exempt Reports to: Director of ... Up to 1 year of IT support experience (internships, coursework, or certifications welcome) * Basic ...

All Points Logistics LLC

$14.75 - $19.50/hr

Internship Program as PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge opportunity provides structured training, mentorship, and hands-on exposure to ...

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Help Desk Internship information

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$10

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$33

How much do help desk internship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk internship in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

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Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Intern

Analysis Group

Los Angeles, CA • On-site

$23/hr

Internship

Re-posted 10 days ago

Job description

Overview

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

Our Help Desk Intern will have an integral role and responsibility to perform IT tasks essential to our operational success. We have high expectations and require interns to be self-driven and motivated to complete work by or before defined deadlines. We work in a fast-paced environment and individuals will have an opportunity to take on more responsibility as they prove their capabilities and ability to deliver. A portion of this work will be user facing support including senior members of the organization. Business acumen, professional presence, business casual dress, customer service, communication, and follow through are critical aspects of the daily work.

Responsibilities:

  • Computer builds - Prepare PC hardware for deployment by unboxing, running diagnostics, imaging, and configuring Windows settings and applications.
  • Decom - Securely wipe and log returned hardware, keeping a record of hardware available for donation or redeployment.
  • Inventory - Perform comprehensive inventory check on Help Desk equipment available for deployment (computers, monitors, keyboards, mice, and other related items).
  • In office support as needed - Provide desk-side support to personnel working in the office, troubleshooting common IT issues.
  • Organized - Work to maintain a clean and organized environment for all Help Desk employees.
  • Tickets - Work to document troubleshooting process and resolutions to IT issues within internal ticketing system and knowledge base. Examples include:
    • Hardware replacement with data transfer
    • Installing and updating software or drivers/firmware
    • Common PC Hardware/Software issues

Qualifications:

  • Understanding of the most current Microsoft Windows OS and one revision prior used in enterprise environments.
  • Familiar with PC (Desktop and Laptop) hardware.
  • Familiar with mobile devices - iOS and Android.
  • Strong customer service orientation.
  • Great communication skills, both verbal and written.
  • Highly self-motivated
  • Keen attention to detail with strong note taking skills and ability to follow instructions and guidelines.
  • Ability to work in a team-oriented, collaborative environment.
  • Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.
  • This position requires in office presence.

Analysis Group embraces equal opportunity. We are committed to building teams that bring a variety of backgrounds, perspectives, and skills, as we believe that a strong and inclusive workforce directly supports our goal of providing the highest-quality work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other class protected under applicable federal, state, or local law, and we encourage candidates of all backgrounds to apply.

This role is compensated at an hourly rate of $23.

Privacy Notice

For information about Analysis Group's privacy practices, please refer to the applicable Analysis Group privacy policy.

OFCCP
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view the EEOC's "Know Your Rights" poster here.
Employment Type: OTHER

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