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Help Desk Internship Jobs (NOW HIRING)

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working ... Help set up and configure new hardware and software for clients. * Provide support for network ...

TEKsystems

3rd Shift Helpdesk

Frankfort, KY

$20 - $23/hr

This team operates a 24/7/365 help desk providing critical IT support. This role is ideal for ... internships) * Strong ability to troubleshoot hardware and software issues * Excellent ...

TEKsystems

3rd Shift Helpdesk

Frankfort, KY

$20 - $23/hr

This team operates a 24/7/365 help desk providing critical IT support. This role is ideal for ... internships) * Strong ability to troubleshoot hardware and software issues * Excellent ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working ... Help set up and configure new hardware and software for clients. * Provide support for network ...

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How much do help desk internship jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for help desk internship in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a Help Desk Internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a Help Desk Internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a Help Desk Intern, and why are they important?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
More about Help Desk Internship jobs
What cities are hiring for Help Desk Internship jobs? Cities with the most Help Desk Internship job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Internship jobs? States with the most job openings for Help Desk Internship jobs include:
What job categories do people searching Help Desk Internship jobs look for? The top searched job categories for Help Desk Internship jobs are:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
: IT Help Desk Coordinator (Entry-Level / Part-Time / Intern)

: IT Help Desk Coordinator (Entry-Level / Part-Time / Intern)

Cesna Group

Secaucus, NJ • On-site

$50K - $100K/yr

Part-time

Posted 9 days ago

Job description

Job Summary
  • The company is seeking a reliable and detail-oriented IT Help Desk Coordinator to support their internal team with day-to-day IT needs. This role is ideal for an entry-level candidate or student looking to gain hands-on experience in IT support within a business environment.
  • This position will focus on basic troubleshooting and internal IT support, while acting as a liaison to our third-party Managed IT Services Provider (MSP) for more complex technical issues. The role ensures efficient communication, timely issue resolution, and reduced reliance on external on-site support costs.
Job Description
  • Internal IT Support (Primary)
  • - Provide basic internal IT support, including device setup, software configuration, and troubleshooting for end users
  • - Set up and configure computers, monitors, printers, and peripherals
  • - Assist with onboarding/offboarding employees (user accounts, email setup, system access)
  • - Troubleshoot common issues:
  • o Email access and configuration
  • o Software installation and errors
  • o Printer and scanner connectivity
  • o Basic network connectivity (Wi-Fi, LAN)
  • - Replace or install basic hardware (mouse, keyboard, monitors, etc.)
  • - Support office systems such as phones and conferencing tools
  • MSP Coordination & Escalation (Liaison Role)
  • - Coordinate with third-party IT service providers to resolve hardware, software, network, and security issues
  • - Act as the primary internal point of contact for the Managed IT Services Provider
  • - Escalate complex or unresolved issues to the MSP and track tickets through resolution
  • - Escalate critical infrastructure issues to senior management and IT partners to ensure timely resolution
  • - Follow up on open tickets to ensure accountability and service-level expectations are met
  • - Assist MSP with on-site support needs (testing, access, coordination) to minimize external service visits
  • General IT Administration
  • - Maintain inventory of IT equipment and supplies
  • - Document recurring issues, resolutions, and basic IT procedures (SOPs)
  • - Support small IT-related projects or system rollouts as needed
Qualifications
  • Required
  • - Bilingual in English and Korean (spoken and written)
  • - Basic understanding of computers, networks, and common office software
  • - Strong problem-solving skills and willingness to learn
  • - Good communication skills and ability to support non-technical users
  • - Organized with strong follow-up and task management ability
  • Preferred (Not Required)
  • - Coursework or degree in IT, Computer Science, or related field
  • - Prior internship or experience in IT support/help desk
  • - Familiarity with:
  • o Windows OS and Microsoft 365
  • o Basic networking concepts (IP, Wi-Fi, routers)
  • o Printers and office hardware
What's On Offer
  • - On-site role supporting office and warehouse staff
  • - Workload is generally light to moderate, with occasional spikes
  • - Opportunity to gain hands-on exposure to real-world IT operations
  • - Flexible schedule available for part-time or internship candidates

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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