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Help Desk Internship Jobs (NOW HIRING)

Jaynes Corporation

Help Desk Technician

Albuquerque, NM · On-site

$19.50 - $26.25/hr

Summary/Objective Help Desk Technicians are flexible, customer-oriented team players with the ... Regular part-time employees and interns are eligible for limited benefits. PLEASE NOTE: s are ...

Florida Sales and Marketing Group

Be Seen First

Sales Internship - We Will Train!

Coral Gables, FL · On-site

$600 - $1.0K/wk

This is not a sit-behind-a-desk internship. This is for individuals who want to build skills, gain ... With a focus on collaboration, growth, and excellence, our team is dedicated to helping individuals ...

Florida Sales and Marketing Group

Be Seen First

Sales Internship - We Will Train!

Coral Gables, FL · On-site

$600 - $1.0K/wk

This is not a sit-behind-a-desk internship. This is for individuals who want to build skills, gain ... With a focus on collaboration, growth, and excellence, our team is dedicated to helping individuals ...

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How much do help desk internship jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk internship in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a Help Desk Internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a Help Desk Internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a Help Desk Intern, and why are they important?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What cities are hiring for Help Desk Internship jobs? Cities with the most Help Desk Internship job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Internship jobs? States with the most job openings for Help Desk Internship jobs include:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Temporary. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Technician

Help Desk Technician

Jaynes Corporation

Albuquerque, NM • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Summary/Objective
Help Desk Technicians are flexible, customer-oriented team players with the ability to manage multiple tasks and resolve technical issues.
Essential Functions
  • Monitor and maintain asset management system, including tracking loaned equipment and necessary maintenance/repairs
  • Monitor and maintain Helpdesk ticket generation and logging system
  • Perform occasional remote installation and/or removal of software packages from Windows 10 based computers
  • Manage and maintain printers, including entering address books and email addresses as needed
  • Assist users (remote and local) with connecting desktops, laptops & mobile devices (phones and tablets) to wiFi, email, printers, projectors, etc.
  • Update and maintain procedure manual
  • Route incoming phone calls to the appropriate technician
  • Manage the shipment of computers/network hardware and arrange for distribution of equipment to appropriate person upon receipt of equipment
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network

Qualifications
  • Strong written and verbal communication skills
  • Familiarity with Windows 10 operating system
  • Ability to learn and support new systems and applications
  • Ability to lift items weighing 40 lbs
  • Call center experience supporting technical issues is a plus
  • Knowledge of mobile device settings a plus (apple / android)

Competencies
  • Communication Proficiency
  • Problem Solving/Analysis
  • Thoroughness
  • Time Management
  • Customer/Client Focus

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time non-union position, Monday through Friday, 8:00am to 5:00pm. Occasional evening and weekend work may be required as job duties demand.
Travel
No travel is expected for this position.
Required Education and Experience
2-3 years of technical or customer support, or similar.
Additional Eligibility Qualifications
  1. Must pass a pre-employment screen, including but not limited to: drug and alcohol screen, background check, motor vehicle records check and reference check.
  2. Current and valid drivers' license in the state of permanent residence (must be insurable by Jayne's automobile insurance carrier in order to drive a Jayne's vehicle or personal vehicle for company purposes).

Work Authorization
Jaynes Corporation requires that all employees be legally authorized to work in the United States. Any person employed by Jaynes must complete the federal Employment Eligibility Verification Form (I-9) and will be entered into the federal E-Verify system.
AAP/EEO Statement
All employment decisions at Jaynes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national, social or ethnic origin, age, disability, genetics, sexual orientation, or any other status protected by the laws or regulations in the locations where we operate. Jaynes will not tolerate discrimination or harassment based on any of these characteristics.
Benefits
Jaynes Corporation is an employee-owned company and offers an exceptional benefits package. In addition to a competitive base salary, regular full-time employees are eligible for medical, dental, and vision insurance; a health savings account (HSA); dependent care flexible spending account (FSA); company-paid and supplemental life insurance; long term & short term disability insurance; cancer, accident & hospital indemnity coverage; retirement planning including 401k and Employee Stock Ownership Plan (ESOP); bonus plan; paid holidays; and up to 5 weeks of paid leave.
Additional wellness benefits include an onsite healthcare clinic for employees and their dependents, a comprehensive employee wellness program that includes financial incentives, free weekly yoga classes, an employee assistance program (EAP), and a fitness membership reimbursement program.
Regular part-time employees and interns are eligible for limited benefits.
PLEASE NOTE:
Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications and requirements for the purpose of clarifying the general nature and scope of a positions role as part of the overall organization.
Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the supervisor to assign additional tasks, or otherwise modify duties to be performed, even if seemingly unrelated to the basic job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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