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Help Desk Internship Jobs (NOW HIRING)

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

PLANET AID INC

IT Help Desk Technician

Elkridge, MD · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree or coursework in IT, Computer Science, or related field preferred * 0-1 year of experience in a help desk, customer service, or technical support role (internships count) * Basic ...

Interplanetary Help Desk

Intern

Austin, TX · On-site

Intern at Interplanetary Help Desk Austin, TX | Fall 2026 Internships Interplanetary Help Desk is a tiny-but-mighty Austin-based 501(c)(3) that produces fundraiser concerts for local nonprofit ...

New

Emery & Webb Insurance

I.T. Help Desk Technician

Fishkill, NY · On-site

$35K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Entry-Level IT Help Desk Technician provides first-line technical support to employees by ... Experience through internships, coursework, volunteer work, or personal technology projects.

All Points Logistics LLC

$14.75 - $19.50/hr

Internship Program as PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge opportunity provides structured training, mentorship, and hands-on exposure to ...

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Help Desk Internship information

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How much do help desk internship jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk internship in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

More about Help Desk Internship jobs

What cities are hiring for Help Desk Internship jobs?

Cities with the most Help Desk Internship job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk Internship jobs?

States with the most job openings for Help Desk Internship jobs include:

What job categories do people searching Help Desk Internship jobs look for?

The top searched job categories for Help Desk Internship jobs are:

Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Jr. Analyst

Openings & Internships

Columbia, MD • On-site

$20 - $27.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description:

Employment Type: Full-time, W2 position with Cogent People Inc. This is a direct hire position with full benefits.


Location: Hybrid Columbia MD 3 times per week OR Remote (as applicable to role)


Work Authorization Requirements


To comply with government contracting requirements, candidates must meet all of the following:

  • Must be a U.S. Citizen, Permanent Resident, or valid EAD holder
  • Must have lived in the United States for at least 3 of the past 5 years
  • Must be currently authorized to work in the U.S. without sponsorship

Sponsorship (H-1B) is not available for this position (now or in the future). Candidates who do not meet these requirements will not be considered.


Clearance Requirement


Public Trust required or ability to obtain, depending on assignment.


About Cogent People Inc.


Cogent People Inc. is a government consulting and technology services firm supporting mission-critical federal and commercial programs. We deliver secure, scalable, and modern digital solutions across complex IT environments.

Our teams thrive at the intersection of engineering excellence and mission impact, building systems that matter.


Job Overview


Cogent People Inc. is seeking a Help Desk Jr. Analyst (1 Position) to provide Tier 1 intake support for system users.

This role is responsible for assisting users with system access, navigation, and basic issue resolution while escalating more complex issues to appropriate support teams. The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency.


The ideal candidate will bring strong customer service, communication, and troubleshooting skills in a technical support environment.


This position may be contingent upon contract award.

Requirements:

What You'll Do


Tier 1 User Support

  • Provide Tier 1 intake support for system users.
  • Assist users with system access, navigation, and basic troubleshooting.
  • Respond to user inquiries and support requests in a timely manner.

Issue Resolution & Escalation

  • Identify, document, and escalate complex issues to higher-level support teams.
  • Ensure accurate capture of user issues and initial troubleshooting steps.
  • Follow established procedures for issue resolution and escalation.

Documentation & User Experience Support

  • Document common issues, solutions, and troubleshooting steps.
  • Contribute to knowledge base content to improve support efficiency.
  • Support overall user satisfaction and system usability.

What We're Looking For

  • Associate’s degree in a related field or equivalent experience.
  • 2+ years of experience in help desk, technical support, or customer service roles.
  • Strong communication and interpersonal skills.
  • Basic understanding of system navigation and user support processes.
  • Ability to troubleshoot basic technical issues.
  • Ability to work in a fast-paced support environment.
  • Strong attention to detail and documentation skills.

What Will Set You Apart

  • Relevant certifications
  • Experience supporting federal programs
  • Knowledge of Agile and DevSecOps
  • Experience with CMS or healthcare environments

Why Cogent People Inc.?


At Cogent People, we combine technical excellence with a mission-driven culture. Our teams work on meaningful, high-impact projects that support government and enterprise transformation initiatives.


We offer:

  • Competitive compensation
  • Career growth and professional development opportunities
  • Exposure to complex, mission-critical systems
  • A collaborative and supportive team environment
  • Long-term client engagements with stability and continuity

We are a Certified Great Place to Work, committed to building an inclusive and high-performance culture.


Benefits

  • Medical, Dental, and Vision Insurance (comprehensive coverage)
  • 401(k) with company match
  • Company-paid life insurance
  • Short-term and long-term disability coverage
  • Paid Time Off: 3 weeks annually + 10 paid holidays
  • Employee assistance and wellness resources (as applicable)

Compliance Notice


Cogent People Inc. conducts employment verification for all candidates. Misrepresentation of work authorization, residency history, or professional experience will result in disqualification.


We are an Equal Opportunity Employer (EEO) and evaluate all applicants based on qualifications, experience, and role requirements.


We do not engage third-party recruiters for this role unless explicitly stated.

Apply