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Help Desk Associate Jobs (NOW HIRING)

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Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

Sanford Health

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Required : • MUST have a current TS/SCI Polygraph clearance to apply for role. • Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of experience, a Bachelor ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Bachelor's or Associate's degree in Information Systems or a related field, or equivalent ...

Sanford Health

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when ...

Sanford Health

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when ...

GDIT

Help Desk Manager

Fort Liberty, NC · On-site

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Education: Associate's degree * Experience: 7+ years of related experience * Technical skills:

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Bachelor's or Associate's degree in Information Systems or a related field, or equivalent ...

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Help Desk Associate information

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$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

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Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Student Associate

Mid Michigan College

Harrison, MI • On-site

$13.73/hr

Other

Posted 27 days ago

Job description

Salary: $13.73 Hourly
Location : Varies - Harrison/Mt. Pleasant - MI
Job Type: Student Worker
Job Number: 202500175
Division: Information Technology
Department: IT - Help Desk
Opening Date: 07/29/2026
FLSA: Non-Exempt
Bargaining Unit: None
Description
Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.
This is a day/evening position that is responsible for serving faculty, staff and students at the Mount Pleasant or Harrison campus locations with Help Desk, classroom technology, ITV room technologies and computer-related questions and troubleshooting. This position is an internship that can last one or more semesters depending upon need.
Examples of Duties
  1. Help Desk duties including answering incoming calls, emails, and creating tickets.
  2. Oversee the computer labs and assists students with technical problems.
  3. Assists faculty when needed with ITV technical problems.
  4. Assist faculty when needed with classroom technology problems.
  5. Performs general computer maintenance and troubleshooting..
  6. Performs other related tasks as required.

Typical Qualifications
Education, Certification, Licensure:
  • Background in technology is preferred.
  • Must be enrolled in classes currently or for a future semester at an institution of higher learning.

Supplemental Information
  • Ability to relate positively to people in a learning environment is essential.
  • Ability to communicate both orally and in writing.
  • Self-starting/time management skills.

No benefits associated with this part-time position.
01
Are you currently enrolled as a student at Mid Michigan College?
  • Yes
  • No

Required Question

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