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Cx Program Manager Jobs (NOW HIRING)

APPLY

Program Manager

... CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL ... Work with PMO and workstream leads to ensure that programs remain aligned to corporate and top-down ...

Instacart

OR

This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management ...

TIAA

D&CX Portfolio Management

Charlotte, NC · On-site

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Sedentary Work Career Level 9IC Position Overview The D&CX Portfolio Office is seeking a strategic ...

TIAA

D&CX Portfolio Management

Charlotte, NC · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Sedentary Work Career Level 9IC Position Overview The D&CX Portfolio Office is seeking a strategic ...

TIAA

D&CX Portfolio Management

Frisco, TX · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Sedentary Work Career Level 9IC Position Overview The D&CX Portfolio Office is seeking a strategic ...

TIAA

D&CX Portfolio Management

Dallas, TX · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Serve as central steward for D&CX strategic alignment and performance management * Develop and ...

TIAA

D&CX Portfolio Management

Charlotte, NC · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Serve as central steward for D&CX strategic alignment and performance management * Develop and ...

MAPFRE

CXUX Design Research & Program Manager

Webster, MA · On-site

$115K - $140K/yr

Develop and manage the CX Design Research (CXDR) program, aligning research roadmaps with business KPIs and ensure user insights are incorporated into journey design and strategy. * Quality & Best ...

BILL

Senior Staff CXO Strategic Program Manager

Draper, UT · On-site

$108K - $108K/yr

... CX and Operations organization runs at peak efficiency. Make your impact within a rapidly growing ... or a senior program management role at the Staff/Sr. Staff level supporting executive teams.

AT&T

Lead Project/Program Manager

Dallas, TX · Hybrid

$118K - $178K/yr

Lead Project / Program Manager (Customer Care Operations Support | Data & Analytics) Overview We ... OptimizeCustomer Care Operations Identify opportunities to improve CX, efficiency, and performance ...

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All JobsCx Program Manager Jobs

Cx Program Manager information

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$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
More about Cx Program Manager jobs
What cities are hiring for Cx Program Manager jobs? Cities with the most Cx Program Manager job openings:
What states have the most Cx Program Manager jobs? States with the most job openings for Cx Program Manager jobs include:
What job categories do people searching Cx Program Manager jobs look for? The top searched job categories for Cx Program Manager jobs are:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Program Manager

APPLY

Remote

Full-time

Medical, Dental, PTO

Posted 12 days ago

Job description

ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
This is an exciting opportunity to join Apply Digital's growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital's keyClients.
You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.
You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.
This role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.
Here is what you will do:
  • Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, and performance reports. Track progress towards accomplishing program or project milestones and deliverables in respective management reporting tools and templates. Identify and find solutions to resource conflicts and appropriately alert management if issues cannot be resolved.
  • Stakeholder Management. Provide input and updates to the senior leaders in accordance with the overarching program governance. Interface regularly with management to ensure the appropriate level of stakeholder communication. Work with PMO and workstream leads to ensure that programs remain aligned to corporate and top-down imperatives
  • Change Management: Ensuring effective stakeholder impact analysis is conducted before developing associated change strategy to maximize engagement and adoption and minimize resistance. Ensuring the program plan remains aligned with key change management activities. Utilizing team problem-solving skills to solve and implement solutions collaboratively.
  • Knowledge Management: Ensuring all program or project documentation is current, complete, stored and shared in a way that is consistent with the PMO standards.Proposing improvements and best practices for governance, processes, tools, and templates to ensure the successful management and reporting of respective initiatives.

Here's What You'll Bring To The Table:
  • BSc or BEng degree with 10+ years' experience
  • MBA or experience in experience in a digital agency, strategic consultancy or digital product studio
  • Experience with agile and lean methodologies required
  • Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management
  • Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality
  • Experience managing and allocating resources within a program across multiple streams of work
  • Experience partnering with client/account managers to understand the client's business needs and identify new opportunities that support and drive the overall account growth
  • Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals
  • Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools
  • Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
  • Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools
  • Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit
  • Outstanding relationship, influencing, and negotiation skills
  • Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes

LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We're truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team's success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our

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