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Cx Program Manager Jobs (NOW HIRING)

Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...

Drive modernization efforts involving Genesys Cloud CX , AI-enabled Agent Assist, and related ... Expertise in portfolio governance, program management, and strategic planning. * Experience with ...

For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public ...

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Cx Program Manager information

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$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
More about Cx Program Manager jobs
What cities are hiring for Cx Program Manager jobs? Cities with the most Cx Program Manager job openings:
What states have the most Cx Program Manager jobs? States with the most job openings for Cx Program Manager jobs include:
QA/Cx Site Manager

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Rosendin Electric rating

7.7

Company rating: 7.7 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

29th of 80 rated construction


Job description

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin?

Committed. Innovative. Engaged.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The QA/Cx Site Manager is critical to ensure Rosendin is "Building Quality" and delivering it successfully to all our customers. Your role and responsibilities are to execute and manage the project quality and commissioning plan and team to ensure its success from the beginning to the end of the project.

WHAT YOU'LL DO:

  • Assist with the development of the project specific quality and commissioning plan.
  • Lead the implementation and management of the project quality and commissioning plan and team to ensure adherence throughout the project duration
  • Support Project Management with all quality and commissioning related documentation and final quality documentation turnover package.
  • Responsible for developing and maintaining an internal project schedule related to L2 and L3 activities that aligns with key milestones to ensure timely coordination, resource planning, and successful project delivery.
  • Support Project and Field Management with scheduling quality, vendor, and commissioning activities and durations to meet project milestones.
  • Review project equipment and material specifications, BOM's, submittals, for accuracy and consistency with project scope and design requirements. Ensure only approved equipment and materials are installed.
  • Complete and provide all required receiving and installation inspection checklists and testing documentation as outlined in the quality and commissioning plan to validate the installations meet the project requirements
  • Coordinate all inspection requests and walk with the AHJ/GC/Owner to ensure that all required inspections are complete, approved, and documented.
  • Assist in creating site specific equipment startup documentation; MOP's, SBS's, etc.
  • Assist with the coordination and supervision of the testing and start-up activities.
  • Review and analyze project quality data and metrics to understand trends and provide solutions for project improvement.
  • Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager
  • The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not all encompassing and other duties may be assigned based on the position's role within the business unit and specific project requirements.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

  • Licensed Journeyman Electrician. (Came up through the field)
  • Proficient in using Microsoft Office (Outlook, Word, Excel, Project, etc.)
  • Proficient in using Autodesk Construction Cloud along with working knowledge and understanding of quality software programs in general; Cx Alloy, Prolog, etc.
  • Strong organizational, record keeping, and follow-up skills.
  • Analytical, decision making and problem-solving abilities
  • Ability to manage and mentor others
  • Ability to set expectations and measure completion
  • Ability to prioritize and manage multiple tasks, changing priorities as necessary
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Effective oral and written communication skills as required for the position
  • Ability to be self-motivated, proactive and an effective team player
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
  • Ability to manage and mentor others
  • Ability to set expectations and measure completion

WHAT YOU BRING TO US:

  • Bachelor's Degree in Construction Management or related field
  • Minimum 5 years as Licensed Journeyman Electrician with General Foreman and Foreman experience
  • Minimum 5 years' experience performing quality and commissioning activities in the electrical industry
  • OSHA 30 & NFPA 70E training preferred
  • Can be a combination of education, training, and relevant experience

WORKING CONDITIONS:

  • General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
  • Noise level is usually low to medium; it can be loud on the jobsite.
  • We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
  • Occasional lifting of up to 30 lbs.
  • Travel up to 100% depending on project needs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

YOU Matter - Our Benefits

  • ESOP - Employee Stock Ownership
  • 401K
  • Annual bonus program based upon performance, profitability, and achievement
  • 17 PTO days per year plus 10 paid holidays
  • Medical, Dental, Vision Insurance
  • Term Life, AD&D Insurance, and Voluntary Life Insurance
  • Disability Income Protection Insurance
  • Pre-tax Flexible Spending Plans (Health and Dependent Care)
  • Charitable Giving Match with our Rosendin Foundation

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business...and your career.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.


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