Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...
Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...
Sr. CX Programs & Automation Manager
New York, NY · On-site
$130K - $160K/yr
Represent CX AI priorities in cross-functional planning and vendor discussions What we're looking for * 7-10+ years in CX operations, support product management, or technical program management
Sr. CX Programs & Automation Manager
New York, NY · On-site
$130K - $160K/yr
Represent CX AI priorities in cross-functional planning and vendor discussions What we're looking for * 7-10+ years in CX operations, support product management, or technical program management
QA/Cx Site Manager
El Paso, TX · On-site
Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...
QA/Cx Site Manager
El Paso, TX · On-site
Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...
Dealer Network Program Manager
Lisle, IL · On-site
$88K - $132K/yr
The Dealer Network Program Manager is responsible for leading the strategic management, execution ... Coordinate cross-functional efforts between Commercial, Service, Sales, Marketing, CX, Dealer ...
Dealer Network Program Manager
Lisle, IL · On-site
$88K - $132K/yr
The Dealer Network Program Manager is responsible for leading the strategic management, execution ... Coordinate cross-functional efforts between Commercial, Service, Sales, Marketing, CX, Dealer ...
Program Manager-PMP
Roanoke, VA · On-site
The Program Manager will direct, orchestrate, coordinate VT project managers and VT cross ... Organize and operate seamless vertical alignment of PM, Aligned Delivery, Cx-Assist, and O&M ...
Program Manager-PMP
Roanoke, VA · On-site
The Program Manager will direct, orchestrate, coordinate VT project managers and VT cross ... Organize and operate seamless vertical alignment of PM, Aligned Delivery, Cx-Assist, and O&M ...
AI is changing how every team at ShipMonk works--how engineers write code, how CX resolves tickets ... Program Management Core: 2+ years, project management training, enablement, L&D, or cross ...
Quick apply
AI is changing how every team at ShipMonk works--how engineers write code, how CX resolves tickets ... Program Management Core: 2+ years, project management training, enablement, L&D, or cross ...
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Quick apply
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Support the Cx Program by ensuring adherence to project processes and client standards. * Collaborate with Construction Managers, Project Engineers, and vendors during functional testing and system ...
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
New
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
Creates and implements on-going CX programs within Service to leverage existing knowledge and ... Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience ...
Support improvements to CX processes, tooling, workflows, and operational practices that help teams move more effectively as Mercury scales * Contribute to program management systems and rituals that ...
Support improvements to CX processes, tooling, workflows, and operational practices that help teams move more effectively as Mercury scales * Contribute to program management systems and rituals that ...
Manager, Delivery - CX AI
Charlottesville, VA · On-site
$100K - $160K/yr
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery ...
Manager, Delivery - CX AI
Charlottesville, VA · On-site
$100K - $160K/yr
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery ...
Content & Communications Specialist
Los Angeles, CA · On-site
$26.44 - $31.73/hr
Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials * Partner with the GCC Training Manager to ensure new hire ...
Content & Communications Specialist
Los Angeles, CA · On-site
$26.44 - $31.73/hr
Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials * Partner with the GCC Training Manager to ensure new hire ...
US_East | Programme Manager_L2
Miami, FL · On-site
Drive modernization efforts involving Genesys Cloud CX , AI-enabled Agent Assist, and related ... Expertise in portfolio governance, program management, and strategic planning. * Experience with ...
US_East | Programme Manager_L2
Miami, FL · On-site
Drive modernization efforts involving Genesys Cloud CX , AI-enabled Agent Assist, and related ... Expertise in portfolio governance, program management, and strategic planning. * Experience with ...
Program Manager (Southwest)
Exeter, RI · On-site +1
For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public ...
Program Manager (Southwest)
Exeter, RI · On-site +1
For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public ...
Content & Communications Specialist
Los Angeles, CA · On-site +1
$26.44 - $31.73/hr
Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials * Partner with the GCC Training Manager to ensure new hire ...
New
Content & Communications Specialist
Los Angeles, CA · On-site +1
$26.44 - $31.73/hr
Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials * Partner with the GCC Training Manager to ensure new hire ...
New
We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...
We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...
Cx Program Manager information
See salary details
$38.5K - $49.3K
5% of jobs
$49.3K - $60K
6% of jobs
$60K - $70.8K
9% of jobs
$77.6K is the 25th percentile. Wages below this are outliers.
$70.8K - $81.6K
6% of jobs
$81.6K - $92.4K
5% of jobs
$92.4K - $103.1K
6% of jobs
$103.1K - $113.9K
5% of jobs
The median wage is $116K / yr.
$113.9K - $124.7K
31% of jobs
$125.1K is the 75th percentile. Wages above this are outliers.
$124.7K - $135.5K
7% of jobs
$135.5K - $146.2K
15% of jobs
$146.2K - $157K
3% of jobs
$38.5K
$107.5K
$157K
How much do cx program manager jobs pay per year?
What is CX program management?
Is being a TPM stressful?
How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?
What is the difference between Cx Program Manager vs Customer Experience Manager?
| Aspect | Cx Program Manager | Customer Experience Manager |
|---|---|---|
| Primary Focus | Overseeing multiple customer experience projects and initiatives across departments | Managing overall customer satisfaction and relationship strategies |
| Responsibilities | Developing programs, coordinating teams, implementing CX strategies | Analyzing customer feedback, improving service quality, customer retention |
| Required Skills | Project management, cross-functional collaboration, CX tools | Customer insights, communication, service design |
| Work Environment | Often in a program or project management setting within CX teams | Customer-facing roles, marketing, or service departments |
The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.
What does a CX manager do?
What is a Cx Program Manager?
What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?
What does a CX program manager do?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 days ago
Rosendin Electric rating
7.7
Based on 53 frontline employees who took The Breakroom Quiz
29th of 80 rated construction
Job description
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?
Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
YOUR NEXT OPPORTUNITY:
The QA/Cx Site Manager is critical to ensure Rosendin is "Building Quality" and delivering it successfully to all our customers. Your role and responsibilities are to execute and manage the project quality and commissioning plan and team to ensure its success from the beginning to the end of the project.
WHAT YOU'LL DO:
- Assist with the development of the project specific quality and commissioning plan.
- Lead the implementation and management of the project quality and commissioning plan and team to ensure adherence throughout the project duration
- Support Project Management with all quality and commissioning related documentation and final quality documentation turnover package.
- Responsible for developing and maintaining an internal project schedule related to L2 and L3 activities that aligns with key milestones to ensure timely coordination, resource planning, and successful project delivery.
- Support Project and Field Management with scheduling quality, vendor, and commissioning activities and durations to meet project milestones.
- Review project equipment and material specifications, BOM's, submittals, for accuracy and consistency with project scope and design requirements. Ensure only approved equipment and materials are installed.
- Complete and provide all required receiving and installation inspection checklists and testing documentation as outlined in the quality and commissioning plan to validate the installations meet the project requirements
- Coordinate all inspection requests and walk with the AHJ/GC/Owner to ensure that all required inspections are complete, approved, and documented.
- Assist in creating site specific equipment startup documentation; MOP's, SBS's, etc.
- Assist with the coordination and supervision of the testing and start-up activities.
- Review and analyze project quality data and metrics to understand trends and provide solutions for project improvement.
- Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager
- The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not all encompassing and other duties may be assigned based on the position's role within the business unit and specific project requirements.
WHAT YOU'LL NEED TO BE SUCCESSFUL:
- Licensed Journeyman Electrician. (Came up through the field)
- Proficient in using Microsoft Office (Outlook, Word, Excel, Project, etc.)
- Proficient in using Autodesk Construction Cloud along with working knowledge and understanding of quality software programs in general; Cx Alloy, Prolog, etc.
- Strong organizational, record keeping, and follow-up skills.
- Analytical, decision making and problem-solving abilities
- Ability to manage and mentor others
- Ability to set expectations and measure completion
- Ability to prioritize and manage multiple tasks, changing priorities as necessary
- Ability to work under time pressure and adapt to changing requirements with a positive attitude
- Effective oral and written communication skills as required for the position
- Ability to be self-motivated, proactive and an effective team player
- Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
- Ability to manage and mentor others
- Ability to set expectations and measure completion
WHAT YOU BRING TO US:
- Bachelor's Degree in Construction Management or related field
- Minimum 5 years as Licensed Journeyman Electrician with General Foreman and Foreman experience
- Minimum 5 years' experience performing quality and commissioning activities in the electrical industry
- OSHA 30 & NFPA 70E training preferred
- Can be a combination of education, training, and relevant experience
WORKING CONDITIONS:
- General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
- Noise level is usually low to medium; it can be loud on the jobsite.
- We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
- Occasional lifting of up to 30 lbs.
- Travel up to 100% depending on project needs.
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
YOU Matter - Our Benefits
- ESOP - Employee Stock Ownership
- 401K
- Annual bonus program based upon performance, profitability, and achievement
- 17 PTO days per year plus 10 paid holidays
- Medical, Dental, Vision Insurance
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- Disability Income Protection Insurance
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- Charitable Giving Match with our Rosendin Foundation
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business...and your career.
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
What Rosendin Electric employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Rosendin
Sourced by ZipRecruiter
Industry
Construction
Company size
5,001 - 10,000 Employees
Headquarters location
San Jose, CA, US
Year founded
1919