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Cx Program Manager Jobs in New York (NOW HIRING)

Optomi

UX Program Manager

Stamford, CT · On-site

$124K/yr

The UX/CX Program Manager will help translate ambitious product goals into well-structured, cross-functional programs by building project plans, defining milestones, managing dependencies, and ...

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Braze

Director, CX Business Systems

New York, NY · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

VML

Program Manager - Freelance

New York, NY · On-site

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

Braze

Director, CX Business Systems

New York, NY · On-site

... BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX ... technology stack. This is a critical and visible leadership role for an experienced and visionary ...

VML

Program Manager - Freelance

New York, NY · On-site

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in New York

Cx Program Manager information

See New York salary details

$42.1K

$117.6K

$171.8K

How much do cx program manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for cx program manager in New York is $117,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $145,000.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in New York?

For Cx Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in New York look for?

The top searched job categories for Cx Program Manager jobs in New York are:

What cities in New York are hiring for Cx Program Manager jobs?

Cities in New York with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,565 per year, or $56.5 per hour.

UX Program Manager

Optomi

Stamford, CT • On-site

$124K/yr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Optomi, in partnership with a premier client in the digital services and customer experience industry, is seeking a UX/CX Program Manager to support a fast-moving customer experience and design organization.


This role will serve as the operational backbone across research, UX/CX design, strategy, product, IT, engineering, and content teams. The UX/CX Program Manager will help translate ambitious product goals into well-structured, cross-functional programs by building project plans, defining milestones, managing dependencies, and keeping complex initiatives aligned and moving forward.


Contract Duration: Thru 12/31/26 (with option to extend or convert to FTE)

Location: 4 days onsite (Mon-Thurs) in Stamford, CT hub (and WFM on Fridays)


The Right Candidate Will Have

  • 3–5 years of experience in UX/CX program management, design operations, project management, or a similar cross-functional role
  • Experience working directly with UX, CX, research, design, content, or product teams
  • Strong understanding of how design and research teams operate within larger product development environments
  • Experience managing fast-moving, multi-stakeholder programs with competing priorities
  • Ability to identify, assess, and mitigate risks across operational, product, and team-health scenarios
  • Strong project planning skills, including milestone development, dependency tracking, and status reporting
  • Experience facilitating planning sessions, status reviews, retrospectives, and other program rituals
  • Excellent communication skills with the ability to clearly present risks, trade-offs, and program status to both working teams and leadership
  • Strong relationship-building skills and the ability to create trust across research, design, product, engineering, IT, and business teams
  • A process-oriented mindset with the ability to create scalable, repeatable workflows without adding unnecessary complexity


What You Will Do

  • Plan and manage complex UX/CX programs involving multiple teams, stakeholders, and workstreams
  • Build project plans, define milestones, track dependencies, and proactively identify risks or blockers
  • Partner closely with Customer Research, UX/CX Design, Strategy, Product, IT, Engineering, and Content teams
  • Develop scalable processes that improve cross-functional collaboration, handoffs, and overall program execution
  • Facilitate planning sessions, status reviews, retrospectives, and other team rituals that keep stakeholders informed and aligned
  • Communicate program progress, risks, dependencies, and trade-offs clearly to both delivery teams and leadership
  • Build strong, trust-based relationships across teams to maintain alignment around shared goals
  • Help teams prioritize work, clarify ownership, and navigate changing requirements or competing priorities
  • Identify operational gaps and opportunities to improve how customer experience and design initiatives are planned and delivered


What the Right Candidate Will Enjoy

  • Working closely with UX, CX, research, product, engineering, and business teams
  • Building the processes and operating rhythms that help creative and technical teams work effectively together
  • Owning highly visible, cross-functional initiatives in a fast-moving environment
  • Creating structure and clarity around complex programs without introducing unnecessary process
  • Developing strong relationships across a broad customer experience and product organization


Apply