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Cx Program Manager Jobs in New York (NOW HIRING)

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

NICE

Program Manager

Hoboken, NJ

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

Jerseydigs

Program Manager

Hoboken, NJ · On-site

$125 - $150/hr

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for ... Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for ... Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Braze

Director, CX Business Systems

New York, NY · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

VML

Program Manager - Freelance

New York, NY

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

Braze

Director, CX Business Systems

New York, NY · On-site

... BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX ... technology stack. This is a critical and visible leadership role for an experienced and visionary ...

Digital Asset

Lead CX Solution Manager

New York, NY · On-site

The CX Solution Design Lead is a player-coach, guiding a focused group of consultants while ... Strong project management or program management skills, with thorough, meticulous attention to ...

VML

Program Manager - Freelance

New York, NY · On-site

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in New York

Cx Program Manager information

See New York salary details

$42.1K

$117.6K

$171.8K

How much do cx program manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for cx program manager in New York is $117,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $145,000.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in New York?

For Cx Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in New York look for?

The top searched job categories for Cx Program Manager jobs in New York are:

What cities in New York are hiring for Cx Program Manager jobs?

Cities in New York with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $117,565 per year, or $56.5 per hour.

Customer Experience Project Manager

Ogc Global

Manhattan, NY • On-site, Remote

$89K - $114K/yr

Full-time

Re-posted 9 days ago

Job description

We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring timely delivery of CX insights and improvements.
Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience initiatives are effectively implemented and measured. This role is ideal for someone with strong project management, analytical, and stakeholder management skills who enjoys turning strategy into execution.
Responsibilities
CX Program Execution
  • Support the execution and delivery of enterprise CX initiatives and programs
  • Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams
  • Coordinate cross-functional activities to ensure successful implementation of CX recommendations
  • Track progress against program objectives and identify risks, blockers, and dependencies
  • Maintain program documentation, workflows, and operational processes

Stakeholder Management
  • Partner with client teams including Marketing, Product, Operations, Customer Service, and Analytics
  • Facilitate project meetings, working sessions, and status updates
  • Serve as a day-to-day point of contact for project stakeholders
  • Ensure alignment across teams and drive accountability for action items and deliverables
  • Escalate risks and issues as appropriate to CX leadership

Customer Insights & Reporting
  • Support customer research, survey programs, journey mapping, and feedback initiatives
  • Analyze customer experience data and help identify actionable insights
  • Assist in developing dashboards, scorecards, reports, and presentations
  • Monitor key CX metrics including NPS, CSAT, CES, and journey performance indicators
  • Help translate customer insights into recommendations that improve business outcomes

Project & Process Management
  • Establish project governance, tracking mechanisms, and reporting cadences
  • Manage meeting agendas, action logs, project documentation, and status reporting
  • Coordinate implementation activities across multiple initiatives simultaneously
  • Ensure deliverables are completed on time, within scope, and meet quality standards
  • Drive continuous improvement of CX program processes and operational efficiencies

Required
  • 4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or related fields
  • Demonstrated experience managing cross-functional projects and stakeholders
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Experience working with customer feedback, survey data, or operational performance metrics
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Excel, PowerPoint, and project management tools
  • Experience developing executive-ready reports and presentations

Preferred
  • Experience in consulting, agency, or client-facing environments
  • Experience supporting CX, Voice of Customer (VoC), Customer Insights, or Customer Success programs
  • Familiarity with journey mapping, customer research methodologies, and CX metrics
  • Experience with BI tools such as Power BI, Tableau, or Looker
  • PMP, Agile, Scrum, or related project management certification

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