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Cx Program Manager Jobs in New York (NOW HIRING)

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

Invesco

Sr Mgr., Client Research & Insights

New York, NY · On-site

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NiCE

Program Manager

Hoboken, NJ · On-site

The Program Manager of GTM Operations & Business Insights leads cross-functional programs to build ... CX leadership, reducing manual processes and improving reporting accuracy. • Establish and manage ...

Invesco

Sr Mgr., Client Research & Insights

New York, NY · Hybrid

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

TEKsystems

Ux Project Manager

Stamford, CT · Hybrid

$55 - $63/hr

UX Program Manager Hybrid 4 days a week in Stamford, CT The UX/CX Program Manager serves as the operational leader supporting the Customer Experience and Design organization. This individual ...

TEKsystems

Ux Project Manager

Stamford, CT · Hybrid

$55 - $63/hr

UX Program Manager Hybrid 4 days a week in Stamford, CT The UX/CX Program Manager serves as the operational leader supporting the Customer Experience and Design organization. This individual ...

TEKsystems

Ux Project Manager

Stamford, CT · Hybrid

$55 - $63/hr

UX Program Manager Hybrid 4 days a week in Stamford, CT The UX/CX Program Manager serves as the operational leader supporting the Customer Experience and Design organization. This individual ...

TEKsystems

Ux Project Manager

Stamford, CT · Hybrid

$55 - $63/hr

UX Program Manager Hybrid 4 days a week in Stamford, CT The UX/CX Program Manager serves as the operational leader supporting the Customer Experience and Design organization. This individual ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

VML

Program Manager - Freelance

New York, NY

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in New York

Cx Program Manager information

See New York salary details

$42.1K

$117.6K

$171.8K

How much do cx program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for cx program manager in New York is $117,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $145,000.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in New York? For Cx Program Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in New York look for? The top searched job categories for Cx Program Manager jobs in New York are:
What cities in New York are hiring for Cx Program Manager jobs? Cities in New York with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,565 per year, or $56.5 per hour.

UX/CX Program Manager

Kforce Technology Staffing

Stamford, CT • On-site

$124K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

RESPONSIBILITIES:
Kforce is immediately seeking an experienced UX/CX Program Manager in support of our enterprise telecommunications and mass media client based in Stamford, CT.
Summary:
The UX/CX Program Manager drives the operational backbone of the customer experience and design organization, turning ambitious product goals into well-sequenced, cross-functionally coordinated programs of work. This role sits at the intersection of project management and user experience: you bring structure, rigor, and repeatable process to how CX and design teams plan, prioritize, and deliver, while never losing sight of the end goal: better experiences for customers.
You will partner closely with Customer Research teams, UX/CX designers, Strategists, Product Teams, and IT teams, and the content team to plan projects, define milestones, identify and mitigate risk, and keep complex, fast-moving initiatives on track.
Success in this role looks like: stakeholders trust the process, deadlines are met without sacrificing design quality, and the organization gets measurably better at collaborating across disciplines over time.
This is a highly cross-functional role best suited to someone who is equal parts organized operator and empathetic communicator; someone who can bring order to ambiguity without becoming a bottleneck, and who genuinely enjoys making other people's work better.
Responsibilities:
* Develop scalable, and repeatable processes that drive seamless cross-functional collaboration and handoffs between team
* Plan and manage fast-moving, multi-stakeholder programs; Build project plans, define milestones, track dependencies, and proactively surface and resolve risks
* Facilitate program rituals (planning sessions, status reviews, retrospectives) that keep teams informed and aligned without adding unnecessary overhead
REQUIREMENTS:
* 3-5 years of experience
* Experience working directly with and understanding the needs of UX/CX disciplines (e.g., UX/CX design, UX research, strategy)
* Experience managing risks (e.g., operational, product, team health).
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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