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Cx Program Manager Jobs in Queens, NY (NOW HIRING)

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Miratech

Program Manager

New York, NY · On-site +1

The Program Manager will be tasked with developing programs to support the organization's strategic ... Experience in FinTech, CX / Contact Center domains Additional Information We offer: * Culture of ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

VML

Program Manager - Freelance

New York, NY

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

Braze

Director, CX Business Systems

New York, NY · On-site

... BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX ... technology stack. This is a critical and visible leadership role for an experienced and visionary ...

VML

Program Manager - Freelance

New York, NY · On-site

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Queens, NY

Cx Program Manager information

See Queens, NY salary details

$40.2K

$112.1K

$163.8K

How much do cx program manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for cx program manager in Queens, NY is $112,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $138,300.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Queens, NY?

For Cx Program Manager jobs in Queens, NY, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Queens, NY look for?

The top searched job categories for Cx Program Manager jobs in Queens, NY are:

What cities near Queens, NY are hiring for Cx Program Manager jobs?

Cities near Queens, NY with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Queens, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,131 per year, or $53.9 per hour.

Senior Manager, Customer Experience

Manhattan, NY • On-site, Remote

Ogc Global
See more jobs at Ogc Globalexternal

Full-time

Re-posted yesterday

Job description

About the Role
We are seeking a seasoned Senior Manager, Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership, with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities:
CX Program Leadership
  • Own and lead the end-to-end CX program for a major client
  • Design and evolve CX frameworks, measurement systems, and operating models
  • Translate customer insights into clear, actionable business recommendations
  • Ensure alignment between CX initiatives and broader business strategy and goals
  • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)

Client Management & Consulting
  • Serve as the senior embedded CX advisor to client leadership teams
  • Build trusted relationships with executives across marketing, product, operations, and service
  • Lead workshops, presentations, and strategic sessions with stakeholders
  • Influence decision-making through data-driven storytelling and insights
  • Identify new opportunities to expand CX impact within the organization

Team Leadership & Management
  • Manage and develop a team of CX analysts / consultants / researchers
  • Allocate work streams, set priorities, and ensure high-quality delivery
  • Mentor team members and support their professional growth
  • Foster a high-performance, collaborative, and insight-driven culture

Insights, Analytics & Execution
  • Oversee customer research, survey programs, and journey analytics
  • Ensure rigorous data quality, methodology, and storytelling standards
  • Partner with data and analytics teams to derive advanced insights
  • Translate complex datasets into executive-ready narratives and dashboards

Program & Stakeholder Management
  • Manage multiple CX work streams and ensure timely delivery of outputs
  • Coordinate across internal teams and client stakeholders
  • Maintain governance, reporting cadences, and program documentation
  • Identify risks, dependencies, and escalation paths proactively

  • 6-10 years of experience in Customer Experience, Management Consulting, or Customer Insights roles
  • Proven experience leading CX programs for large, complex organizations
  • Strong background in consulting or embedded client-facing roles
  • Experience managing teams and developing talent
  • Deep understanding of CX methodologies, journey mapping, and customer research
  • Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
  • Excellent executive communication and storytelling skills
  • Ability to operate in a fast-paced, client-facing environment with multiple stakeholders

Apply