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Cx Program Manager Jobs (NOW HIRING)

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

Job Title: CX Program Manager Job Location: Santa Clara, CA Job Type: Contract * Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple projects concurrently.

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the modernization of their experience programs, with deep expertise in the Financial Services industry. This ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the modernization of their experience programs, with deep expertise in the Financial Services industry. This ...

OGC Global

Customer Experience Director

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

VML

Program Manager

Cincinnati, OH · On-site

VML is in search of a PROGRAM MANAGER - CX, PRODUCT DEVELOPMENT What you'll do: * Facilitate and proactively manage the strategy and design phases for customer experiences across digital touchpoints ...

Loenbro

CX Manager

Cedar Rapids, IA · On-site

... scalable Cx program, manage teams and third-party agents, and act as the primary client-facing ... Program Development: Establish a scalable commissioning program with SOPs, document control ...

Loenbro

CX Manager

Cedar Rapids, IA · On-site

... scalable Cx program, manage teams and third-party agents, and act as the primary client-facing ... Program Development: Establish a scalable commissioning program with SOPs, document control ...

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Cx Program Manager information

See salary details

$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.
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Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

CX Program Manager

Santa Clara, CA • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 27 days ago

Job description

Job Title: CX Program Manager 
Job Location: Santa Clara, CA 
Job Type: Contract 

Job Description:  

  • Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple projects concurrently. 

  • Define project scope, success metrics, objectives, resource requirements, and timelines. 

  • Build, enforce, and continuously improve governance, project management processes, templates, and reporting tools. 

  • Structure and shepherd detailed business requirement documentation and ensure alignment with IT solutioning. 

  • Drive successful delivery by managing upstream/downstream dependencies, risks, scope changes, and resource allocation. 

  • Partner with IT, Product, Finance, Sales Operations, and other key stakeholders to bridge cross-functional workstreams and reduce silos. 

  • Identify KPIs, track performance metrics, and ensure progress toward defined business outcomes. 

  • Create executive-ready program updates, dashboards, and presentations; facilitate regular communication with stakeholders and leadership. 

  • Conduct lessons learned and feedback loops to refine future delivery approaches. 

  • Research, analyze, and recommend best practices and process improvements while constructively challenging current norms. 

Required Qualifications 

  • 8+ years of program management experience leading cross-functional, business-impacting programs. 

  • 3+ years of experience developing and managing business requirements and complex cross-functional UAT. 

  • Experience with Professional Services lifecycle and systems strongly preferred. 

  • Hands-on experience managing interdependent systems, reporting, and operational workstreams. 

  • Strong understanding of technology-dependent project implementation. 

  • Demonstrated success in influencing without direct authority in a matrixed organization. 

  • Strong command of project and program management methodologies (Agile, Waterfall, Hybrid). 

  • High proficiency in project tools (dashboards, Gantt charts, trackers, etc.) and presentation tools (e.g., Google Slides). 

  • Excellent interpersonal, organizational, leadership, and communication skills. 

  • Proven ability to communicate technical and business concepts clearly to various audiences, including C-level executives. 

Preferred Qualifications 

  • Project Management certifications (e.g., PMP, PgMP, PMI-ACP, Scrum Master). 

  • Experience with Change Management practices and tools. 

  • Lean Six Sigma or process improvement experience. 

  • Familiarity with technical concepts and terminology within the storage or IT systems industry.