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Cx Program Manager Jobs (NOW HIRING)

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

Job Title: CX Program Manager Job Location: Santa Clara, CA Job Type: Contract * Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple projects concurrently.

MealSuite

Director, CX Programs

Dallas, TX · On-site +1

$145K - $178K/yr

... program management or strategy capacity * Demonstrated experience driving cross-functional programs in a fast-paced, high-growth environment * Hands-on experience with AI tools in a CX context ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the modernization of their experience programs, with deep expertise in the Financial Services industry. This ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the modernization of their experience programs, with deep expertise in the Financial Services industry. This ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and ...

TekWissen LLC

Project Manager II

New York, NY · On-site

$60/hr

The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both ...

NICE

Senior Program Manager, CX

Atlanta, GA · On-site

$111K - $112K/yr

As a Senior Program Manager on the Cross-CX team , you'll operate at the intersection of product strategy, engineering execution, and customer-critical initiatives -helping unify a platform built ...

Invesco

Sr Mgr., Client Research & Insights

Atlanta, GA · Hybrid

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

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Cx Program Manager information

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$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
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Cx Program Manager jobs near you
CX Program Manager

CX Program Manager

Staffingine LLC

Santa Clara, CA • On-site

Contractor

Re-posted 17 days ago

Job description

Job Title: CX Program Manager 
Job Location: Santa Clara, CA 
Job Type: Contract 

Job Description:  

  • Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple projects concurrently. 

  • Define project scope, success metrics, objectives, resource requirements, and timelines. 

  • Build, enforce, and continuously improve governance, project management processes, templates, and reporting tools. 

  • Structure and shepherd detailed business requirement documentation and ensure alignment with IT solutioning. 

  • Drive successful delivery by managing upstream/downstream dependencies, risks, scope changes, and resource allocation. 

  • Partner with IT, Product, Finance, Sales Operations, and other key stakeholders to bridge cross-functional workstreams and reduce silos. 

  • Identify KPIs, track performance metrics, and ensure progress toward defined business outcomes. 

  • Create executive-ready program updates, dashboards, and presentations; facilitate regular communication with stakeholders and leadership. 

  • Conduct lessons learned and feedback loops to refine future delivery approaches. 

  • Research, analyze, and recommend best practices and process improvements while constructively challenging current norms. 

Required Qualifications 

  • 8+ years of program management experience leading cross-functional, business-impacting programs. 

  • 3+ years of experience developing and managing business requirements and complex cross-functional UAT. 

  • Experience with Professional Services lifecycle and systems strongly preferred. 

  • Hands-on experience managing interdependent systems, reporting, and operational workstreams. 

  • Strong understanding of technology-dependent project implementation. 

  • Demonstrated success in influencing without direct authority in a matrixed organization. 

  • Strong command of project and program management methodologies (Agile, Waterfall, Hybrid). 

  • High proficiency in project tools (dashboards, Gantt charts, trackers, etc.) and presentation tools (e.g., Google Slides). 

  • Excellent interpersonal, organizational, leadership, and communication skills. 

  • Proven ability to communicate technical and business concepts clearly to various audiences, including C-level executives. 

Preferred Qualifications 

  • Project Management certifications (e.g., PMP, PgMP, PMI-ACP, Scrum Master). 

  • Experience with Change Management practices and tools. 

  • Lean Six Sigma or process improvement experience. 

  • Familiarity with technical concepts and terminology within the storage or IT systems industry.