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Cx Program Manager Jobs in Georgia (NOW HIRING)

NICE

Senior Program Manager, CX

Atlanta, GA · On-site

$111K - $112K/yr

As a Senior Program Manager on the Cross-CX team , you'll operate at the intersection of product strategy, engineering execution, and customer-critical initiatives -helping unify a platform built ...

Invesco

Sr Mgr., Client Research & Insights

Atlanta, GA · Hybrid

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

NICE

Program Manager

Atlanta, GA · On-site

Role summary The Global Program Manager, GSI Partnerships is responsible for operationalizing NiCE ... Preferred qualifications • Experience supporting partner motions in enterprise software, CX ...

Home Depot

CX Lab and Sample Supervisor

Atlanta, GA · On-site

The CX Lab and Sample Supervisor will be responsible for managing the Customer Experience (CX) Lab ... program or equivalent degree in a field of study related to the job. Preferred Education: * No ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Atlanta, GA · On-site +1

$56.25 - $76.75/hr

This role combines organizational change management, enablement, and training, ensuring that teams ... Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents ...

Clayco

Senior Commissioning Manager

Atlanta, GA · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Skanska USA

Commissioning Manager

Atlanta, GA · On-site

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Skanska USA

Commissioning Manager

Atlanta, GA · On-site

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Georgia

Cx Program Manager information

See Georgia salary details

$32.5K

$90.7K

$132.6K

How much do cx program manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for cx program manager in Georgia is $90,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $111,900.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Georgia? For Cx Program Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Georgia look for? The top searched job categories for Cx Program Manager jobs in Georgia are:
What cities in Georgia are hiring for Cx Program Manager jobs? Cities in Georgia with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Georgia as of June 2026, with employment types broken down into 21% Full Time, 77% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,738 per year, or $43.6 per hour.
Senior Program Manager, CX

Senior Program Manager, CX

NICE

Atlanta, GA • On-site

$111K - $112K/yr

Full-time

Posted 8 days ago

Key responsibilities

  • Translate high-level customer and business needs into structured, actionable plans across multiple product and engineering teams.

  • Drive alignment and execution across Product, Architecture, R&D, Security, and Executive stakeholders for complex, cross-product initiatives.

  • Identify risks, remove roadblocks, and ensure programs stay on track to deliver key outcomes.

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
At NICE, we're redefining how global brands connect with their customers across every touchpoint-voice, chat, digital, and beyond. Our CXone platform powers some of the largest and most complex customer experience operations in the world.
Now, we're building something even more impactful: a cross-platform unification layer that brings it all together.
This is where you come in.
As a Senior Program Manager on the Cross-CX team, you'll operate at the intersection of product strategy, engineering execution, and customer-critical initiatives-helping unify a platform built from dozens of products and acquisitions into a seamless experience.
You'll lead some of our most complex, high-visibility programs, including:
  • Large-scale, cross-product customer initiatives
  • Security-driven engineering efforts tied to top enterprise clients
  • Platform-wide transformation projects where there is no established playbook

This role is ideal for someone who thrives in ambiguity, complexity, and influence without authority-and who is energized by building something new while delivering today.
How you'll make an impact
  • Turn complexity into clarity
    Translate high-level customer and business needs into structured, actionable plans across multiple product and engineering teams
  • Lead cross-functional execution
    Drive alignment across Product, Architecture, R&D, Security, and Executive stakeholders
  • Own delivery outcomes
    Identify risks early, remove roadblocks, and ensure programs stay on track
  • Balance strategy and execution
    Shift seamlessly between executive-level communication and hands-on delivery
  • Drive security and critical initiatives
    Lead response and execution for high-priority, customer-driven security requirements
  • Create structure where none exists
    Establish processes, governance, and best practices in an evolving organization
  • Influence without authority
    Inspire action and alignment across teams that don't report to you

What makes this role exciting
  • High visibility: Partner directly with senior leaders across Product and R&D
  • High impact: Work on initiatives that matter most to our largest customers
  • Uncharted territory: Help build and shape a newly formed, highly strategic team
  • Career growth: We're hiring for potential-this role is a pathway to bigger leadership opportunities
  • Platform-level impact: Play a key role in unifying a complex, global product ecosystem

Have you got what it takes?
Core experience
  • 12+ years leading complex, cross-functional programs in a software or technology environment
  • Proven success delivering large-scale initiatives across Product and Engineering
  • Experience in Agile/Scrum environments (Scrum Master experience a plus)
  • Strong ability to translate business needs into technical execution

Key capabilities
  • Exceptional stakeholder management and influence skills
  • Proven ability to operate in ambiguity and create structure
  • Strong executive communication and storytelling
  • Ability to drive outcomes without direct authority
  • Highly organized with strong attention to detail

Technical & domain exposure
  • Background in SaaS, CX, AI, or contact center technologies preferred
  • Experience with security, compliance, or enterprise-scale customer requirements is a plus
  • Familiarity with emerging AI technologies and automation tools is highly valued

Who will thrive here
  • You enjoy solving complex, high-stakes problems
  • You're energized by fast-paced, high-visibility work
  • You take ownership and create momentum
  • You're equally comfortable with executives and engineers
  • You're looking for a role that will challenge and grow you

What's in it for you?
  • Join a market-leading, global technology company
  • Work alongside high-performing, collaborative teams
  • Gain exposure to strategic, executive-level initiatives
  • Unlock career growth and internal mobility opportunities

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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