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Customer Experience Program Manager Jobs in Georgia

QXO

Director, Customer Experience

Atlanta, GA · On-site

Own and operate the enterprise Customer Experience Program in partnership with field operations including Field Operations Leaders and Key Account Managers (KAM) supporting strategic and core ...

QXO

Director, Customer Experience

Atlanta, GA

Own and operate the enterprise Customer Experience Program in partnership with field operations including * Field Operations Leaders * Key Account Managers (KAM) supporting strategic and core ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Own and operate the enterprise Customer Experience Program in partnership with field operations including * Field Operations Leaders * Key Account Managers (KAM) supporting strategic and core ...

GAL AeroStaff

Program Manager

Lawrenceville, GA

Position - Program Manager We are currently seeking an experienced Program Manager to support complex operational and project-driven initiatives. This role is responsible for overseeing program ...

Accura Engineering

Program Manager

Atlanta, GA · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Strategic Resources Inc

Program Manager

Brunswick, GA · On-site

SRI is seeking an experienced Program Manager (PM) to join our team. Overview: The PM serves as the senior leader responsible for the overall management, performance, and execution of the program.

Ubertal Inc

Program Manager

Atlanta, GA · On-site

June 30, 2026 Schedule: Full-time Job Overview We are seeking an experienced Program Manager to provide oversight and support. Reporting to the IT Assistant Deputy Commissioner, this role ...

Iresh Technologies LLC

Program Manager

Atlanta, GA · On-site

... an experienced Program Manager to lead day-to-day program coordination and delivery oversight. * REQUIRED Certifications MUST be ACTIVE. Candidate's resume MUST reflect ALL the REQUIRED skills in ...

Aaron's

Customer Experience Manager

Atlanta, GA · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general ... Employee purchase program with exclusive discounts * Physical and financial well-being programs ...

Auben Realty

Customer Experience Manager

Augusta, GA · On-site

The Customer Experience Manager will be responsible for enhancing the current and prospective ... Develop and participate in community outreach programs/events. Work Environment: Position is ...

Five Below

Customer Experience Manager

Columbus, GA · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer experience program manager in Georgia is $45.66, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $58.65 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Georgia? For Customer Experience Program Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Georgia look for? The top searched job categories for Customer Experience Program Manager jobs in Georgia are:
What cities in Georgia are hiring for Customer Experience Program Manager jobs? Cities in Georgia with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Georgia as of June 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,981 per year, or $45.7 per hour.
Senior Customer Experience Program Manager

Senior Customer Experience Program Manager

Microsoft

Atlanta, GA • On-site

$119K - $234K/yr

Full-time

Posted 19 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

50th of 192 rated software companies

Job description

Overview
We're transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through deep customer connections, informed by data and accelerated with the power of AI. If you want to be at the center of this transformation, this is the role for you.
As a Senior Customer Experience Program Manager, you'll be a key driver behind the success of Microsoft's Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers. You'll orchestrate seamless service delivery, coordinate rapid response to customer incidents and champion feedback loops that shape future improvements of the Windows product.
You will develop and leverage diagnostic insights, AI and deep technical expertise to optimize Windows functionality, and overall reliability; ensuring customers experience the best of Windows every day.
Your Impact:
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In this role, you'll embody that mission, driving innovation, building trust, and creating outcomes that matter. Join us and make your mark on the future of Windows.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Senior Customer Experience Program Manager, within Microsoft Mission Critical Services (MCS) for Windows; responsible for leading strategic customer engagements that drive adoption, satisfaction, and feedback for Windows enterprise solutions. You're expected to:
  • Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution.
  • Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability.
  • Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success.
  • Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating customer feedback sessions, and submitting design change requests, when needed.
  • Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
  • Proven experience in enterprise customer engagement, technical account management, or program delivery roles.
  • Proven experience managing complex customer engagements involving Windows Client/Server environments, including update servicing, deployment, and support coordination.
  • Demonstrated expertise in incident management, escalation handling, and post-incident analysis (e.g., PIR, RCA).
  • Demonstrated commitment to customer success, with a proactive approach to identifying and resolving customer pain points across Windows and Microsoft 365 environments.
  • Experience leveraging Microsoft support and telemetry tools (e.g., IcM, CRM, Service Reviews) to drive insights and improve customer outcomes.
  • Familiarity with scripting and automation (e.g., PowerShell) to streamline customer engagement processes and enhance service delivery.
  • Working knowledge of enterprise device management to support customer modernization and deployment goals.
  • Solid understanding of Windows servicing architecture and enterprise deployment tools (e.g., Intune, ConfigMgr).
  • Ability to collaborate with engineering and support teams to advocate for customer needs and influence product improvements.

#WINDOWS #CUSTOMERSUCCESS
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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