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Customer Experience Program Manager Jobs (NOW HIRING)

Inovalon

Employee Experience Program Manager

Tampa, FL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

At Inovalon, we believe that when our customers are successful in their missions, healthcare ... The Employee Experience Program Manager is responsible for bringing the organization's employee ...

Boeing

Experienced Program Manager

Colorado Springs, CO · On-site

  • Medical

  • Life

  • Retirement

Experience with satellite command and control (C2) ground systems * Experience in the ... customer engagement. * Project Management Professional (PMP) certification Conflict of interest:

Systems Planning and Analysis

Program Manager

San Diego, CA

$190K - $230K/yr

  • Medical

  • Life

  • Retirement

... government customers, in both the US and abroad. Our exceptionally talented team is highly ... The ideal Program Manager will possess experience in performing the following tasks: - Program ...

Systems Planning and Analysis

Program Manager

San Diego, CA · On-site

$190K - $230K/yr

  • Medical

  • Life

  • Retirement

... government customers, in both the US and abroad. Our exceptionally talented team is highly ... The ideal Program Manager will possess experience in performing the following tasks: - Program ...

SAIC

Program Manager

Suitland, MD · On-site

$160K - $200K/yr

Description Varen, an SAIC company is seeking an experience Program Manager to joing our team in Suitland, MD. This positions requires an active TS/SCI with polygraph to be considered.

Clark Creative Solutions

Program Manager

Arlington, VA · On-site

... experienced Program Manager to lead a team supporting the National Guard Bureau (NGB) Domestic Operations Directorate. The selected candidate will provide overall contract leadership, customer ...

Togetherwork

Director, Customer Experience PMO

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vice President, Customer Experience Role Summary The Director, Customer Experience Program ... You are a peer to the Program Manager role, who owns leadership cadence and the cross-CX master ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience serving as the primary interface with Government customers. * Experience managing ... Program planning, scheduling, resource management, and execution. * Risk identification and ...

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales ... Job Qualifications & Experience: * Bachelor's degree preferred or equivalent professional ...

Ignite IT

Program Manager

Suitland, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ignite IT is seeking an experienced Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
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Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Customer Experience, Program Manager | West Region

iRhythm Holdings, Inc.

Remote

Full-time

Posted 8 days ago

Job description

Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
  • Ability to perform role effectively for an average of 6 opportunities concurrently.
  • Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
  • Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
  • Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
  • Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
  • Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
  • Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagement.
  • Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
  • Accountable to prioritizing work that meets the needs of iRhythm business goals.
  • Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
  • Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems

Requirements
  • Bachelor's degree required, Master's degree preferred: experience may count toward a degree requirement.
  • Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
  • Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
  • Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
  • Strong communication and presentation skills
  • Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
  • Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
  • Strong understanding of the healthcare landscape and experience in cardiology preferred
  • Ability to multi-task and prioritize in a fast-paced environment
  • Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
  • Must be able to travel up to 50%.

Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$115,000.00 - $149,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121

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