ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs (NOW HIRING)

One Tech

Program Manager

Tracy, MN · On-site

$143K - $152K/yr

The candidate should have 5+ years of QA/QC or construction quality oversight experience. Program Manager Responsibilities: Review EPC quality programs, policies, procedures, inspection plans, and ...

Customer Value Partners

Program Manager

Bethesda, MD · Hybrid

CVP is seeking an experienced Program Manager to serve as the Government's single contractor focal point for the NIH Center for Information Technology (CIT) enterprise application portfolio. This is ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD · On-site

The Program Manager will oversee technical, operational, administrative, and contractual ... Experience serving as the primary interface with Government customers. * Experience managing ...

neuco

Program Manager

Santa Clara, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

Artemis Arc

Program Manager

Camp Springs, MD · On-site

$125 - $150/hr

Requisition ID 2026-4439 Job Summary Artemis is seeking an Experience Program Manager to be responsible for all work performed under a large-scale outreach and education services contract. The ...

Trace Systems

Program Manager

Scott Air Force Base, IL · On-site

$115K - $150K/yr

Program Manager Location: Scott AFB, Illinois Job Responsibilities Trace Systems is seeking an ... S. Air Force customers. * Experience supporting mission-essential communications in distributed ...

Australia-Employment

Program Manager

Tulsa, OK · On-site

$100 - $125/hr

... to customer sites as needed Qualifications • 7+ years of Program Management experience • Experience managing large-scale manufacturing or defense-related programs • Aerospace & Defense ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Program Manager This role is designed for experienced Program Managers who will take ownership of defense programs with full accountability for financials, schedules, delivery, and customer ...

Gogo Inc.

Customer Program Manager

Broomfield, CO · On-site

$100 - $125/hr

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all ... Experience in the aerospace, telecommunications, or in-flight connectivity (IFC) industries. * PMP ...

Linacast, Inc

Program Manager

Alma, MI · On-site

The Program Manager is an experienced program manager and serves as the primary and responsible person for ensuring flawless launch activities and serves as the customer point of contact for new ...

E Logic

Program Manager

Washington, DC · On-site

$165K/yr

E-Logic is seeking an experienced Program Manager to oversee digital video production and ... Experience managing budgets, contracts, multidisciplinary teams, and customer relationships.

Koniag, Inc.

Program Manager

Washington, DC · On-site

$200K - $230K/yr

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

Motion Recruitment

Program Manager

Los Angeles, CA · On-site +1

Program Manager - Irvine, CA - Full-Time Position - US Citizens & Green Card Holders Only We are ... Proven experience working directly with customers and delivering successful project outcomes.

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... Build and maintain strong customer relationships while promoting a culture of collaboration ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Experience Program Manager Jobs

Customer Experience Program Manager information

See salary details

$8

$54

$85

How much do customer experience program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
More about Customer Experience Program Manager jobs

What cities are hiring for Customer Experience Program Manager jobs?

Cities with the most Customer Experience Program Manager job openings:

What states have the most Customer Experience Program Manager jobs?

States with the most job openings for Customer Experience Program Manager jobs include:

What are popular job titles related to Customer Experience Program Manager jobs?

For Customer Experience Program Manager jobs, the most frequently searched job titles are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Enterprise Customer Experience Program Manager

Milwaukee, WI • On-site

Rockwell Automation, Inc.
Industrial Automation Equipment Manufacturing • 10K+ employees
Learn more about Rockwell Automation, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

204th of 499 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
The Enterprise Customer Experience (ECX) organization is responsible for shaping and continuously elevating the end-to-end experience Rockwell Automation delivers to its customers. The ECX Program Manager plays a critical role in advancing this mission by leading complex, cross-functional programs that modernize how the enterprise engages its customers - applying emerging technologies, including artificial intelligence, to reimagine processes, ways of working, and customer outcomes. This role partners with senior leaders across the business to translate Customer Experience strategy into executable programs that deliver measurable organizational transformation.
This is a hybrid role base in either our Milwaukee or Mayfield Heights locations, and reports into the Project Management and Integrations Leader.
Your Responsibilities
  • Lead ECX, contact center, and/or customer success programs comprised of multiple, interdependent projects aligned to Customer Experience strategy and enterprise business objectives.
  • Partner with directors and above to shape program roadmaps, align priorities, and translate executive strategy into clear, executable delivery plans.
  • Operate within an enterprise Project/Program Management Office (PMO), balancing competing priorities across stakeholders and sequencing work to the highest-value outcomes.
  • Navigate complex, siloed parts of the organization - partnering with senior leaders to connect teams, systems, and priorities.
  • Build capacity models that forecast resource demand against available capacity across unstructured or disparate systems to inform program planning, staffing, and prioritization.
  • Where it adds value, apply AI and automation to improve the speed, quality, and outcomes of programs and ways of working.
  • Lead organizational transformation and change management - building stakeholder buy-in, readiness, and adoption so new competencies and ways of working take hold and endure.
  • Develop and manage integrated program plans, schedules, budgets, risks, dependencies, and governance across the full program lifecycle.
  • Provide program-level visibility and executive-ready reporting on progress, outcomes, risks, and business impact.
  • Serve as a primary point of coordination across business, digital, IT, finance, and external partner teams.
  • Identify, assess, and proactively mitigate program-level risks, issues, and resource constraints.
  • Ensure program execution aligns with Rockwell Automation project management, governance, and agile delivery standards.
  • Drive continuous improvement by standardizing processes, metrics, and ways of working across ECX initiatives.

The Essentials - You Will Have
  • Bachelor's degree in Business, Engineering, Information Systems, or a related field.
  • Legal authorization to work in the USA - we will not offer sponsorship now or in the future.

The Preferred - You Might Also Have
  • 5+ years of experience in project and/or program management within complex, cross-functional environments.
  • Experience working across the enterprise within a Project/Program Management Office (PMO), managing competing priorities across multiple stakeholders and workstreams.
  • Able to Navigate complex, siloed organizations - partnering with senior leaders to bridge silos and align competing priorities toward shared outcomes.
  • Experience with capacity modeling (resource demand vs. availability) across unstructured or disparate systems and processes.
  • Demonstrated ability to manage multiple workstreams, budgets, schedules, risks, and dependencies simultaneously.
  • Experience partnering with and influencing senior leaders (director level and above) to align strategy and drive decisions.
  • Experience leading customer-facing, digital, contact center, customer success and/or enterprise transformation programs.
  • Demonstrated experience leading change management and organizational transformation.
  • Experience working with global teams across regions and time zones.
  • Applied AI innovation - hands-on experience using AI or automation to improve business processes, program delivery, or customer outcomes.
  • Experience leading customer-facing, digital, contact center, customer success and/or enterprise transformation programs.
  • Program or Project Management certification (PMP, SAFe, Agile, or equivalent).
  • Experience with portfolio, program, or work-management tooling (Jira, Jira Align, MS Project, Power BI).
  • Strong analytical skills with the ability to translate data into clear insights and executive narratives.
  • Experience presenting to senior leadership and influencing roadmap and investment decisions.
  • Working understanding of Customer Experience principles and the trends shaping the future of the discipline.
  • Familiarity with Customer Experience platforms, journey analytics, or digital engagement technologies.
  • Experience supporting acquisitions, integrations, or large-scale change initiatives.

What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid #LI-LH2
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

What Rockwell Automation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Rockwell Automation logo

About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

FacebookTwitter

View All Rockwell Automation Jobs

Apply