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Customer Experience Program Manager Jobs (NOW HIRING)

Brillius

Program Manager

Miami, FL · On-site

Job Title Program Manager Estimated Start Date 03/09/2026 Location Miami, FL Duration(Months) 6 ... The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and ...

Clarity Innovations

Program Manager

Herndon, VA · On-site +1

Role We are seeking an experienced Program Manager to lead and oversee complex software development ... operational customers * Experience working within or alongside organizations with a Cyber ...

ITT Inc. - English US

Customer Program Manager

CA · Remote

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

CTS Engines

Customer Program Manager

Coral Springs, FL · On-site

Customer Program Manager - Engine MRO We are seeking a results-driven Customer Program Manager to ... Continuous improvement experience (Lean/Six Sigma) and financial acumen to manage revenue targets ...

Incora

Customer Program Manager

Burnsville, MN · On-site

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program ... Supervisory experience is required, with proven ability to motivate others to strive to meet or ...

Attalon, Inc.

Principal Program Manager

Warren, NJ · On-site

$133K - $240K/yr

... have deep experience managing cost, schedule, and system performance to ensure customer and ... The Principal Program Manager will work with customers on a recurring basis to provide updates on ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
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Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Customer Experience Program Manager

Customer Experience Program Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Posted 12 days ago

Stellantis rating

7.4

Company rating: 7.4 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

17th of 44 rated automakers

Job description

Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive-level communication skills, and credibility within dealer fixed operations.
Duties Include:
  • Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow-up cadence.
  • Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance.
  • Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
  • Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes.
  • Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
  • Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
  • Identify target dealers based on performance metrics and conduct in-depth dealer assessments to identify true root causes.
  • Create dealer-specific, prioritized action plans with defined owners, KPIs, and 30/60/90-day milestones.
  • Lead follow-up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
  • Prepare executive-level presentations summarizing dealer findings, trends, and program outcomes.
  • Present data-driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
  • Provide network-wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.

Success in This Role:
  • Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
  • Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
  • Clear, measurable dealer action plans with consistent follow-through and accountability
  • Strong collaboration across Mopar, Field Operations, and dealer leadership
  • A scalable, datadriven program that delivers networkwide insight and longterm improvement

Basic Qualifications:
  • Bachelor's degree
  • Minimum 8 years of relevant work experience.
  • Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI
  • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot)
  • Proven experience in automotive dealer fixed operations (service, warranty, technical, or operations leadership)
  • Excellent written and verbal communication skills; ability to influence at all organizational levels
  • Ability to effectively engage with a broad range of dealership personnel and Stellantis field staff
  • Willingness to travel as required for dealer engagement and on-site assessments

Preferred Qualifications:
  • 2+ years of experience working with JD Power and/or internal OEM customer satisfaction surveys
  • Experience using advanced analytics, text analytics, or AI-driven insight tools
  • Prior experience in dealer consulting, operational excellence, quality improvement, or OEM field support roles
  • Familiarity with warranty compliance processes and fixed-operations performance metrics

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