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Customer Experience Program Manager Jobs in Florida

Brillius

Program Manager

Miami, FL · On-site

Job Title Program Manager Estimated Start Date 03/09/2026 Location Miami, FL Duration(Months) 6 ... The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and ...

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise-wide ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

CTS Engines

Customer Program Manager

Coral Springs, FL · On-site

Customer Program Manager - Engine MRO We are seeking a results-driven Customer Program Manager to ... Continuous improvement experience (Lean/Six Sigma) and financial acumen to manage revenue targets ...

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

Decisionpoint Corporation

Program Manager

Tampa, FL · On-site

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

Accura Engineering

Program Manager

Pensacola, FL · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

TEKsystems

Program Manager

Niceville, FL · On-site

$45 - $84/hr

... customers Support business development activities Develop and manage program budgets Set timelines ... industry experience Program or project management experience Knowledge of program management ...

TEKsystems

Program Manager

Niceville, FL

$45 - $84/hr

... customers Support business development activities Develop and manage program budgets Set timelines ... industry experience Program or project management experience Knowledge of program management ...

TEKsystems

Program Manager

Niceville, FL

$45 - $84/hr

... customers Support business development activities Develop and manage program budgets Set timelines ... industry experience Program or project management experience Knowledge of program management ...

Nammo Defense System

Program Manager

Perry, FL

We are seeking a highly motivated and experienced Program Manager to lead high-priority solid ... You will serve as the primary interface with DoD customers and prime contractors, lead cross ...

Nammo Defense Systems, Inc

Program Manager

Perry, FL · On-site

We are seeking a highly motivated and experienced Program Manager to lead high-priority solid ... You will serve as the primary interface with DoD customers and prime contractors, lead cross ...

Auria

Principal Program Manager

Tampa, FL · Hybrid

$150K - $210K/yr

S. Government contracts and customers. * Experience with CPFF, FFP, and T amp;M federal contract ... Experience with program management methodologies such as Agile or Waterfall. * Proficiency with ...

Philip Morris International

Program Manager

Tampa, FL · On-site

$120K - $150K/yr

Program Manager - Tampa, FL Be a part of a revolutionary change! At Philip Morris International ... Experience supporting data-driven initiatives, AI-enabled solutions, or commercial process ...

Auria

Principal Program Manager

Tampa, FL · On-site

$150K - $210K/yr

Government contracts and customers. * Experience with CPFF, FFP, and T&M federal contract types ... Experience with program management methodologies such as Agile or Waterfall. * Proficiency with ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer experience program manager in Florida is $40.41, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $51.92 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Florida? For Customer Experience Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Florida look for? The top searched job categories for Customer Experience Program Manager jobs in Florida are:
What cities in Florida are hiring for Customer Experience Program Manager jobs? Cities in Florida with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Florida as of June 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,059 per year, or $40.4 per hour.
Salesforce CRM Program Manager

Salesforce CRM Program Manager

Software Guidance & Assistance

Orlando, FL • On-site

Other

Posted 7 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an CRM Program Manager for a CONTRACT assignment with one of our premier Sports Entertainment clients in Orlando FL
CRM Program Manager Consultant Engagement Details
Department
Program Management Office (PMO) / Information Technology (IT)
Duration
12-Month Contract (renewable)
Location
Hybrid/Flexible (Aligned with the client's Hybrid/Flex policy)
Program Overview and Scope
The CRM Program Manager Consultant is a strategic and execution leader responsible for managing the logical grouping of projects that collectively form the company's CRM program. This role is crucial for defining, implementing, and optimizing our Customer Relationship Management (CRM) strategy and system across the organization to enhance customer engagement, loyalty, retention, and lifetime value.
The consultant will serve as the overall Program Manager, driving multi-channel digital communications and customer journey mapping initiatives while ensuring all projects are completed on time, within scope, and within budget, aligned with the client's overall strategic objectives.
Core Responsibilities I. CRM Strategy and Program Leadership
  • Strategic Road mapping: Define and document the CRM Program's goals, success metrics, scope, and requirements. Develop and manage the comprehensive CRM program roadmap/timeline, overseeing the entire project lifecycle for all CRM initiatives (implementation, optimization, and integration).
  • Customer Journey Ownership: Drive the design, implementation, and refinement of the end-to-end customer lifecycle strategy (acquisition, engagement, retention) to ensure personalized, seamless experiences across all digital touchpoints.
  • Methodology Oversight: Lead the end-to-end program management process using both predictive (waterfall) and iterative (Agile/Scrum) methodologies.
  • Program Governance: Establish and enforce program governance structures, including securing work estimates from internal teams and vendors, conducting cost-benefit/ROI analysis, and managing scope and change control for all system enhancements and strategic shifts.
  • Interdependency and Value Management: Proactively identify, track, and manage complex cross-program and cross-project dependencies. Establish a formal process to track, measure, and report on the realization of defined program benefits and strategic value.
II. Stakeholder, Vendor, and Resource Management
  • Primary Liaison: Establish and maintain strong relationships with key stakeholders, including executive leadership, PMO, IT, Marketing, Sales, and external partners. Act as the primary point of contact for program-related updates and inquiries.
  • Vendor and Contract Management: Oversee vendor partnerships, manage contract administration, and define, recommend, and secure contractual agreements, scope, and Statements of Work (SOWs) for CRM technical services.
  • Team Coordination: Coordinate and guide cross-functional project teams (including globally distributed and offshore resources), providing clear direction and removing obstacles to ensure project milestones are met.
III. System, Data, and Continuous Improvement (Accountability Focus)
  • System Architecture and Optimization: Accountable for ensuring the responsible technical leads deliver strategic guidance on the CRM platform architecture (e.g., Salesforce, Microsoft Dynamics), configuration standards, and seamless integration with other business-critical systems (e.g., ERP, marketing automation).
  • Data Governance and Insights: Accountable for ensuring the responsible data and marketing leads govern data quality, integrity, and compliance; define data segmentation strategies; and translate campaign performance metrics (e.g., CLV, churn rate, ROI) into actionable business insights.
  • Risk Mitigation and Reporting: Identify, document, and monitor potential risks and issues that could impact program delivery. Provide regular, transparent status reports and dashboards to senior management and stakeholders on the critical path, program health, and risk status.
  • Change Management and User Adoption: Lead organizational change management efforts related to CRM deployment to maximize user adoption, process adherence, and ROI across sales, marketing, and service teams.
Required Qualifications and Experience
  • Program Management: 8+ years managing complex engineering, technical, and digital programs and projects simultaneously, with a consistent use of a formal project management methodology.
  • CRM Expertise: 5+ years of direct experience managing a CRM program or complex, large-scale CRM implementation/optimization projects.
  • Platform Experience: Direct working experience with a major enterprise CRM platform (e.g., Salesforce, Microsoft Dynamics 365, or Adobe Experience Cloud).
  • Agile Proficiency: 3+ years of experience working with Agile/Scrum teams and supporting development in a DevOps/Platform environment.
  • Technical Skillset: Proven proficiency in project management tools (e.g., Jira, SmartSheet) and strong analytical skills for data interpretation and performance tracking.
  • Vendor Experience: Extensive experience in vendor contract negotiation, SOW management, and tracking SLA compliance.
  • Certifications (Highly Desired): PMP and/or CSM (Certified Scrum Master) certification.
  • Soft Skills: Tenacity, self-direction, exceptional communication (written and oral), and proven ability to manage complex stakeholder environments.
Contract Note for Consultant
  • Travel demand is expected to be minimal (<10%).
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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