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Customer Experience Program Manager Jobs in Florida

Brillius

Program Manager

Miami, FL · On-site

Job Title Program Manager Estimated Start Date 03/09/2026 Location Miami, FL Duration(Months) 6 ... The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and ...

CTS Engines

Customer Program Manager

Coral Springs, FL · On-site

Customer Program Manager - Engine MRO We are seeking a results-driven Customer Program Manager to ... Continuous improvement experience (Lean/Six Sigma) and financial acumen to manage revenue targets ...

kgs

Program Manager

Melbourne, FL

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... We are seeking an experienced Program Manager to lead and oversee all aspects of a major technical ...

The JAAW Group

Program Manager

Hurlburt Field, FL · On-site

Employment Type: Full-Time. About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an experienced Program Manager to lead contract performance for our ...

The JAAW Group

Program Manager

Hurlburt Field, FL · On-site

Employment Type: Full-Time. About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an experienced Program Manager to lead contract performance for our ...

DecisionPoint | Cortek

Program Manager

Tampa, FL

DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise-wide ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

DecisionPoint | Cortek

Program Manager

Tampa, FL

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

Decisionpoint Corporation

Program Manager

Tampa, FL · On-site

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

Accura Engineering

Program Manager

Pensacola, FL · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Michaels Stores

Customer Experience Manager

Lakeland, FL · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Latitude IT Solutions

Program Manager

Melbourne, FL · Remote

We have experience in working with various federal clients across multiple different agencies. We ... Latitude IT Solutions is seeking an experienced Program Manager to lead delivery of a critical VA ...

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Customer Experience Program Manager information

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$40

$63

How much do customer experience program manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience program manager in Florida is $40.41, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $51.92 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Florida? For Customer Experience Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Florida look for? The top searched job categories for Customer Experience Program Manager jobs in Florida are:
What cities in Florida are hiring for Customer Experience Program Manager jobs? Cities in Florida with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Florida as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $84,059 per year, or $40.4 per hour.
Program Manager, Customer Experience (WOW Programs)

Program Manager, Customer Experience (WOW Programs)

Chewy

Plantation, FL • On-site

$86K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 224 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
Chewy is seeking a highly creative and innovative Program Manager for its "WOW" team, a customer experience leader passionate about creating genuine, memorable moments that surprise and delight our pet parents and their pets. This role is responsible for owning the strategy, execution, measurement, and continuous evolution of key customer lifecycle experiences that strengthen customer relationships and drive measurable business outcomes. The right person will have an insatiable curiosity about our customers, with the goal of engaging them with the right experiences or gifts at meaningful points in their customer journey in ways that improve engagement, retention, sentiment, etc. This person will partner cross-functionally with Customer Care, Brand Marketing, PR/Social, Merchandising, Product, and other key verticals to drive maximum, measurable impact to customer behavior and engagement with the Chewy brand. This leader should be able to think critically, be comfortable with data to understand the impact of the programs we manage, and have the drive to iterate, test, learn, and scale new customer experiences.
What You'll Do:
  • Own and continuously evolve multiple customer lifecycle experiences, independently developing program strategies, objectives, roadmaps, and measurable success criteria.
  • Think critically and closely follow the customer lifecycle to ensure WOW programs align with critical customer milestones as part of a comprehensive engagement strategy, creating experiences they never expected but immediately recognize as uniquely Chewy.
  • Maintain overall service delivery to internal and external customers, inclusive of SLA management, product quality, vendor-side support, and all other controllable inputs. While some elements of this process will be managed by our WOW Operations team, it's your responsibility to inspect, ask questions, identify any gaps, and ensure we are controlling the cost and value of these programs.
  • Develop measurement frameworks that translate customer insights, operational learnings, and business performance into clear recommendations, strategic decisions, and scalable program improvements. If results fall short, adapt quickly, learn, and make changes to improve the customer experience.
  • Independently develop hypotheses, testing frameworks, and customer experience recommendations that strengthen lifecycle programs. Partner closely with WOW Operations to design, execute, measure, and optimize experiences through experimentation to determine where WOW creates the most value for our customers and Chewy.

What You'll Need:
  • At least 5 years of experience in a Program Management role.
  • Strong written communication skills, including the ability to produce concise, executive-ready strategies, business cases, execution plans, and results recaps that clearly communicate customer impact, business outcomes, recommendations, and next steps.
  • Proficiency in defining program requirements that drive intended results and using data to determine their effectiveness (for the WOW team, inventing metrics might also come with the territory).
  • Demonstrated ability to lead multiple cross-functional programs end-to-end from concept through execution - exercising sound judgment, building alignment with partners, and bringing forward thoughtful recommendations with limited direction while protecting the customer experience.
  • To be extremely comfortable 'living in the gray.' This is a unique role and a unique department - it's part science, part art. You must be able to build programs in ambiguity without always having concrete direction.
  • High levels of creativity - in many ways, you'll be paving the way and redefining standards of what it means to surprise and delight customers - creating strategies, gift ideas, and special moments should come naturally.
  • Some travel may be required.

Bonus:
  • Experience in customer retention and/or loyalty marketing
  • Previous experience in a CX environment, especially eCommerce

The base salary range for this role is $86,500 - $138,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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