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Customer Experience Program Manager Jobs in Florida

Coastal Hyundai

Customer Experience Manager

Melbourne, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coastal Hyundai Customer Experience Manager Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional ...

SPX

  • Medical

  • Retirement

  • PTO

How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the ... Educational assistance, leadership development programs, and recognition programs Our commitment to ...

Coastal Hyundai

Customer Experience Manager

Melbourne, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coastal Hyundai Customer Experience Manager Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional ...

aan

Customer Experience Manager

Kendall, FL · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

Coastal Hyundai

Customer Experience Manager

Melbourne, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coastal Hyundai Customer Experience Manager Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional ...

Five Below

Customer Experience Manager

Lady Lake, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Aaron's

Customer Experience Manager

Kendall, FL · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

Coastal Hyundai

Customer Experience Manager

Melbourne, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coastal Hyundai Customer Experience Manager Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional ...

Five Below

Customer Experience Manager

Bradenton, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

SENIOR FRIENDSHIP CENTERS INC

Program Manager

Fort Myers, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Friendship Centers is seeking an experienced Program Manager to lead our Nutrition Program ... Excellent customer service and interpersonal skills. * Excellent organizational skills and ...

Five Below

Customer Experience Manager

West Palm Beach, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

aan

Customer Experience Manager

Kendall, FL · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

Five Below

Customer Experience Manager

Valrico, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Orlando, FL · On-site

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Valrico, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Nokturnal AI

Customer Success Program Manager

Clearwater, FL · On-site

$127K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate has experience in several of the following: * Customer Success * Program or Project Management * Field Service Engineering or Technical Support * Technical Training or Instruction

Five Below

Customer Experience Manager

Bradenton, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Orlando, FL · On-site

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Florida

Customer Experience Program Manager information

See Florida salary details

$6

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$63

How much do customer experience program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience program manager in Florida is $40.41, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $51.92 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Florida?

For Customer Experience Program Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Florida look for?

The top searched job categories for Customer Experience Program Manager jobs in Florida are:

What cities in Florida are hiring for Customer Experience Program Manager jobs?

Cities in Florida with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,059 per year, or $40.4 per hour.

Customer Experience Manager

Coastal Hyundai

Melbourne, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Coastal Hyundai Customer Experience Manager 

Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional experiences. As a leading dealership in the industry, we are dedicated to delivering top-notch service and forging lasting relationships with our valued customers.

Position Overview: We are seeking a passionate and customer-centric individual to join us as a Customer Experience Manager. In this role, you will be the driving force behind our commitment to delivering exceptional service at every touchpoint. You will oversee all aspects of the customer journey, ensuring that every interaction exceeds expectations and reflects our brand's values.

Key Responsibilities:

  • Develop and implement strategies to enhance the overall customer experience, from initial inquiry to post-purchase follow-up.
  • Serve as the primary point of contact for customer feedback, inquiries, and concerns, promptly addressing and resolving issues to achieve customer satisfaction.
  • Collaborate with sales, service, and other departments to streamline processes and optimize the customer journey.
  • Utilize customer feedback and data analytics to identify areas for improvement and implement initiatives to enhance the customer experience.
  • Stay up-to-date on industry trends and best practices in customer experience management, continuously seeking opportunities for innovation and improvement.

Qualifications:

  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and colleagues at all levels.
  • Analytical mindset, with the ability to interpret data and insights to drive informed decisions.
  • Detail-oriented with strong organizational and time management skills.
  • Passion for the automotive industry and a genuine desire to create memorable experiences for customers.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement savings plan with employer match.
  • Paid time off and holidays.
  • Ongoing training and development opportunities.
  • Employee discounts on vehicle purchases, service, and parts.

Join Our Team: If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, team-oriented environment, we want to hear from you! Join us at Coastal Hyundai and be part of a winning team that is dedicated to excellence in every aspect of the automotive industry.

How to Apply: To apply for the Customer Experience Manager position, please submit your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this role. We look forward to welcoming you to our team!

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