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Customer Experience Program Manager Jobs in Miami, FL

Brillius

Program Manager

Miami, FL · On-site

Job Title Program Manager Estimated Start Date 03/09/2026 Location Miami, FL Duration(Months) 6 ... The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and ...

aan

Customer Experience Manager

Kendall, FL · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

AJAIA

Customer Experience Manager

Fort Lauderdale, FL · Remote

As the Customer Experience Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...

Aaron's

Customer Experience Manager

Kendall, FL · On-site

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

AJAIA

Customer Experience Manager

Fort Lauderdale, FL · On-site +1

As the Customer Experience Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...

aan

Customer Experience Manager

Kendall, FL

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

Five Below

Customer Experience Manager

Miami, FL · On-site

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Miami, FL · On-site

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Tesla

Customer Experience Specialist

Miami, FL · On-site

$17 - $21.25/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program

New

Tesla

Customer Experience Specialist

Fort Lauderdale, FL · On-site

$17 - $21.25/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Back-up childcare and parenting support resources * Pet Insurance

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

KITH

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$25/hr

This includes assistance with home information, transactions, buying and selling programs, feedback ... experience to customers. * Deeply understand our customer's needs and share insights with our ...

Quvia

Program Manager

Hollywood, FL · On-site

Program Manager (Aviation) Team: Aviation Location: Miramar, South Florida About Quvia: Quvia is ... Leverage your industry experience and customer management skills to drive highly technical, cloud ...

Quvia

Program Manager

Miramar, FL · On-site

Program Manager (Aviation) Team: Aviation Location: Miramar, South Florida About Quvia: Quvia is ... Leverage your industry experience and customer management skills to drive highly technical, cloud ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$17 - $21.25/hr

This includes assistance with home information, transactions, buying and selling programs, feedback ... experience to customers. * Deeply understand our customer's needs and share insights with our ...

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Customer Experience Program Manager information

See Miami, FL salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer experience program manager in Miami, FL is $51.72, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $66.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Miami, FL? For Customer Experience Program Manager jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Miami, FL look for? The top searched job categories for Customer Experience Program Manager jobs in Miami, FL are:
What cities near Miami, FL are hiring for Customer Experience Program Manager jobs? Cities near Miami, FL with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $107,586 per year, or $51.7 per hour.

Program Manager, Customer Experience (WOW Programs)

Chewy

Plantation, FL • On-site

$86K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
Chewy is seeking a highly creative and innovative Program Manager for its "WOW" team, a customer experience leader passionate about creating genuine, memorable moments that surprise and delight our pet parents and their pets. This role is responsible for owning the strategy, execution, measurement, and continuous evolution of key customer lifecycle experiences that strengthen customer relationships and drive measurable business outcomes. The right person will have an insatiable curiosity about our customers, with the goal of engaging them with the right experiences or gifts at meaningful points in their customer journey in ways that improve engagement, retention, sentiment, etc. This person will partner cross-functionally with Customer Care, Brand Marketing, PR/Social, Merchandising, Product, and other key verticals to drive maximum, measurable impact to customer behavior and engagement with the Chewy brand. This leader should be able to think critically, be comfortable with data to understand the impact of the programs we manage, and have the drive to iterate, test, learn, and scale new customer experiences.
What You'll Do:
  • Own and continuously evolve multiple customer lifecycle experiences, independently developing program strategies, objectives, roadmaps, and measurable success criteria.
  • Think critically and closely follow the customer lifecycle to ensure WOW programs align with critical customer milestones as part of a comprehensive engagement strategy, creating experiences they never expected but immediately recognize as uniquely Chewy.
  • Maintain overall service delivery to internal and external customers, inclusive of SLA management, product quality, vendor-side support, and all other controllable inputs. While some elements of this process will be managed by our WOW Operations team, it's your responsibility to inspect, ask questions, identify any gaps, and ensure we are controlling the cost and value of these programs.
  • Develop measurement frameworks that translate customer insights, operational learnings, and business performance into clear recommendations, strategic decisions, and scalable program improvements. If results fall short, adapt quickly, learn, and make changes to improve the customer experience.
  • Independently develop hypotheses, testing frameworks, and customer experience recommendations that strengthen lifecycle programs. Partner closely with WOW Operations to design, execute, measure, and optimize experiences through experimentation to determine where WOW creates the most value for our customers and Chewy.

What You'll Need:
  • At least 5 years of experience in a Program Management role.
  • Strong written communication skills, including the ability to produce concise, executive-ready strategies, business cases, execution plans, and results recaps that clearly communicate customer impact, business outcomes, recommendations, and next steps.
  • Proficiency in defining program requirements that drive intended results and using data to determine their effectiveness (for the WOW team, inventing metrics might also come with the territory).
  • Demonstrated ability to lead multiple cross-functional programs end-to-end from concept through execution - exercising sound judgment, building alignment with partners, and bringing forward thoughtful recommendations with limited direction while protecting the customer experience.
  • To be extremely comfortable 'living in the gray.' This is a unique role and a unique department - it's part science, part art. You must be able to build programs in ambiguity without always having concrete direction.
  • High levels of creativity - in many ways, you'll be paving the way and redefining standards of what it means to surprise and delight customers - creating strategies, gift ideas, and special moments should come naturally.
  • Some travel may be required.

Bonus:
  • Experience in customer retention and/or loyalty marketing
  • Previous experience in a CX environment, especially eCommerce

The base salary range for this role is $86,500 - $138,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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