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Customer Experience Program Manager Jobs in Miami, FL

Brillius

Program Manager

Miami, FL · On-site

Job Title Program Manager Estimated Start Date 03/09/2026 Location Miami, FL Duration(Months) 6 ... The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and ...

Socket.dev

Program Manager

Miami, FL · On-site

$110 - $150/hr

... customer experience, and corporate requirements. We are seeking an experienced Program Manager to own the integrated program plan, coordinate dependencies across internal and external workstreams ...

New

Socket.dev

Program Manager

Fort Lauderdale, FL · On-site

$110 - $150/hr

... customer experience, and corporate requirements. We are seeking an experienced Program Manager to own the integrated program plan, coordinate dependencies across internal and external workstreams ...

New

Tesla

Customer Experience Specialist

Doral, FL · On-site

$16.50 - $20.50/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program

New

Tesla

Customer Experience Specialist

Miami, FL · On-site

$17 - $21.25/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Back-up childcare and parenting support resources * Pet Insurance

KITH

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

Miami, FL

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

Miami, FL · On-site

$18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$25/hr

This includes assistance with home information, transactions, buying and selling programs, feedback ... experience to customers. * Deeply understand our customer's needs and share insights with our ...

Kith

Customer Experience Associate

Miami, FL

$18/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$17 - $21.25/hr

This includes assistance with home information, transactions, buying and selling programs, feedback ... experience to customers. * Deeply understand our customer's needs and share insights with our ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Miami, FL

Customer Experience Program Manager information

See Miami, FL salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience program manager in Miami, FL is $51.72, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $66.44 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Miami, FL?

For Customer Experience Program Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Miami, FL look for?

The top searched job categories for Customer Experience Program Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Experience Program Manager jobs?

Cities near Miami, FL with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,586 per year, or $51.7 per hour.

Program Manager

Brillius

Miami, FL • On-site

Contractor

Re-posted 11 days ago

Job description

Job TitleProgram ManagerEstimated Start Date03/09/2026LocationMiami, FLDuration(Months)6 MonthsRemote Possibility
No
 

Job Description:

Program manager with oracle fusion experienceExperience10-15 years overall experience| with 5 years in Oracle Fusionbased programsJob SummaryWe are seeking an experienced Program Manager with strong Oracle Fusion expertise to lead large-scale| cross-functional enterprise programs. The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and transformations| including Finance| SCM| HCM| or Procurement modules| while coordinating multiple workstreams| stakeholders| and vendors.This role requires strong leadership| governance| risk management| and the ability to align technology delivery with business outcomes.Key ResponsibilitiesProgram  Delivery ManagementLead end-to-end Oracle Fusion programs| including implementation| upgrade| rollout| and optimization initiativesManage multiple interconnected projects and workstreams across business and ITDefine program scope| objectives| success criteria| milestones| and dependenciesEstablish and maintain program governance| steering committees| and executive reportingOracle Fusion ExpertiseProvide oversight and guidance across Oracle Fusion modules such asOracle Fusion Financials (GL| AP| AR| FA)Oracle Fusion SCM (Procurement| Inventory| Order Management)Oracle Fusion HCM (Core HR| Payroll| Talent)Partner with functional and technical teams to ensure bestpractice Oracle Fusion adoptionDrive fitgap analysis| solution design alignment| and configuration decisionsOversee data migration| integrations| reporting| and security modelsStakeholder  Vendor ManagementAct as the primary point of contact for senior business stakeholders and executivesManage system integrators| Oracle partners| and thirdparty vendorsFacilitate communication between business| IT| and external teamsResolve escalations and remove delivery blockersFinancial  Risk ManagementOwn program budgets| forecasts| and cost controlsTrack benefits realization and ROIIdentify| assess| and mitigate program risks and issuesEnsure compliance with organizational and regulatory standardsChange  AdoptionDrive organizational change management in collaboration with business leadsEnsure enduser readiness through training| communication| and support strategiesOversee UAT| golive planning| hypercare| and transition to operationsRequired QualificationsBachelors degree in Engineering| Computer Science| Business| or related field(MBA or equivalent preferred)10 years of programproject management experience in large enterprise environmentsHandson experience managing Oracle Fusion Cloud programsStrong understanding of Oracle Fusion architecture and SaaS delivery modelProven experience withLarge ERP transformationsGlobal or multientity rolloutsAgile and Waterfall delivery methodologiesExcellent communication| presentation| and executivelevel reporting skillsPreferred QualificationsOracle Fusion certifications (Financials| SCM| or H
Essential Skills: Role Name - Program manager with oracle fusion experienceExperience1015 years overall experience| with 5 years in Oracle Fusionbased programsJob SummaryWe are seeking an experienced Program Manager with strong Oracle Fusion expertise to lead large-scale| cross-functional enterprise programs. The ideal candidate will have hands-on experience managing Oracle Fusion Cloud implementations and transformations| including Finance| SCM| HCM| or Procurement modules| while coordinating multiple workstreams| stakeholders| and vendors.This role requires strong leadership| governance| risk management| and the ability to align technology delivery with business outcomes.Key ResponsibilitiesProgram  Delivery ManagementLead end-to-end Oracle Fusion programs| including implementation| upgrade| rollout| and optimization initiativesManage multiple interconnected projects and workstreams across business and ITDefine program scope| objectives| success criteria| milestones| and dependenciesEstablish and maintain program governance| steering committees| and executiv