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Customer Experience Program Manager Jobs in Utah

Community Options

Program Manager

West Valley City, UT

$55K/yr

We are seeking an experienced Program Manager in West Valley, Utah . The Program Manager maintains a high-quality program to support individuals with intellectual and developmental disabilities. This ...

Community Options

Program Manager

Ogden, UT

We are seeking an experienced Program Manager in Ogden, Utah and surrounding areas. The Program Manager maintains a high-quality program to support individuals with intellectual and developmental ...

Community options

Program Manager

Ogden, UT · On-site

We are seeking an experienced Program Manager in Ogden, Utah and surrounding areas. The Program Manager maintains a high-quality program to support individuals with intellectual and developmental ...

Community options

Program Manager

West Valley City, UT · On-site

$55K/yr

We are seeking an experienced Program Manager in West Valley, Utah . The Program Manager maintains a high-quality program to support individuals with intellectual and developmental disabilities. This ...

Ollie

Customer Experience Associate

Salt Lake City, UT

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Sponsored 401k program with employer match up to 4% * Comprehensive health coverage including ...

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site +1

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Sponsored 401k program with employer match up to 4% * Comprehensive health coverage including ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Utah

Customer Experience Program Manager information

See Utah salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer experience program manager in Utah is $49.23, according to ZipRecruiter salary data. Most workers in this role earn between $32.84 and $63.22 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Utah?

For Customer Experience Program Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Utah look for?

The top searched job categories for Customer Experience Program Manager jobs in Utah are:

What cities in Utah are hiring for Customer Experience Program Manager jobs?

Cities in Utah with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $102,403 per year, or $49.2 per hour.

Patient Experience Program Manager

CommonSpirit Health

West Jordan, UT

Full-time

Posted 14 days ago

CommonSpirit Health rating

6.9

Company rating: 6.9 out of 10

Based on 537 frontline employees who took The Breakroom Quiz

454th of 893 rated healthcare providers

Job description

Following a major expansion, Holy Cross Hospital – Jordan Valley's capacity tripled, now housing 171 beds to serve our growing community. We have invested substantially in advanced technology and state-of-the-art equipment, which has attracted our top-notch medical staff and a team of highly skilled nurses. Our entire hospital team is dedicated to providing expert care in a warm, family-friendly environment. We are a Level III Trauma center, STEMI Cardiac receiving center, and certified stroke treatment center. Our employees are continually prepared, accountable, inspired and ensure compliance with the highest levels of quality care and patient safety standards. Recently given the Women’s Choice Award for America’s 100 Best Hospitals Emergency Care, we are the only designated trauma center west of I-15 in the Salt Lake Valley.


As our Patient Experience Program Manager, you will drive a patient-centered culture across assigned markets, partnering with front-line staff, leaders, and physicians to identify barriers and implement targeted strategies to improve patient experience measures.

Every day you will support rounding, service recovery, coaching, and real-time feedback. You will rotate across multiple hospitals in the region, assisting in the design, education, and implementation of patient experience strategies, ensuring alignment and integration of CommonSpirit Health's values into daily practice to elevate the voice of the patient and foster a culture of compassion and accountability.

To be successful in this role, you will possess strong program management and leadership skills, expertise in patient experience best practices, excellent communication and coaching abilities, and a proven capacity to drive cultural change and achieve performance improvements across diverse hospital settings.

  • Analyze patient experience data (e.g., HCAHPS, Press Ganey) and partner with leaders to address low performing domains.
  • Coach staff, leaders, and providers on best practices for communication, empathy, and responsiveness.
  • Serve as a PX subject matter expert and resource for leaders across the market.
  • Conduct purposeful patient and family rounding to identify service gaps and opportunities for improvement.
  • Lead or co-lead key projects aimed at improving patient loyalty and satisfaction.
  • Collaborate with Quality, Nursing, and Operational leaders to integrate PX into daily workflows.

Required

  • Bachelor Degree in Education, Psychology, Communications, Public Health or related field
  • A minimum of three (3) years of experience in healthcare operations, patient experience or quality improvement
  • Experience with LEAN Six Sigma or Studer principles

Preferred

  • Certified patient experience professional

What CommonSpirit Health employees say

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