Customer Experience Program Manager Jobs in Utah

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

At Sunrun, we believe the experience of our people is the engine of our success. We are looking for a highly organized, creative, and proactive Program Coordinator to support the Senior Director of Sales Experience. This role is central to building a world-class culture for our Sales organization by assisting in the design, planning, and execution of high-impact events and strategic internal communications.

The ideal candidate is a connector—someone who can juggle the logistical details of a national sales kickoff while maintaining the creative spark needed to draft a compelling announcement or newsletter. You will be the right hand to Sales Experience leadership, ensuring that every touchpoint with our reps—whether in-person or digital—feels intentional, professional, and uniquely Sunrun.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Communications

• Content Distribution: Assist in the creation and distribution of sales-facing communications, including weekly videos, channel announcements, and internal intranet posts.

• Graphic Design: Use visual language with Figma design platform to solve a specific problem or achieve a defined business objective, with a keen understanding of the "Who, What & Where" elements for the intended audience and purpose.

• Asset Management: Maintain a library of Sales Experience assets (photos, videos, and presentation templates) to ensure the team has easy access to high-quality materials.

• Engagement Tracking: Monitor open rates and engagement metrics for internal communications, providing basic reports to leadership on what content is resonating with the field.

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Program Administration & Innovation

• Project Tracking: Use project management tools (Asana, Monday.com, or Trello) to keep Sales Experience initiatives on schedule, ensuring no detail is missed.

• Budget Tracking: Assist in managing the Sales Experience budget by processing invoices, tracking spend-to-date, and reconciling expenses.

• AI-Assisted Workflow: Proactively utilize AI tools to assist in drafting initial communication copy, brainstorming event themes, and automating repetitive administrative tasks to maximize team efficiency.

Event Operations & Logistics

• End-to-End Support: Assist in the planning and execution of Sales Experience events, ranging from intimate leadership off-sites to large-scale national sales incentives and recognition trips.

• Vendor & Venue Coordination: Manage initial outreach to vendors, track contracts, and maintain a master calendar of deadlines for catering, AV, and décor.

• On-Site Execution: Provide high-level boots on the ground support during events, managing registration, attendee needs, and troubleshooting real-time logistics to ensure a seamless experience.

REQUIREMENTS

• Experience: 2–4 years in Program Coordination, Event/Vendor Logistics, Marketing, or Sales Enablement.

• Communication: Exceptional written and verbal communication skills; you must be able to write with a sales-first voice that is energetic and clear.

• Organizational Mastery: A high degree of attention to detail and the ability to manage multiple moving parts without dropping the ball.

• Technical Proficiency: Experience with Google Workspace (Docs, Sheets, Slides), Design Tools (Figma, Adobe, etc.) and project management software.

• The Triage Mindset: Ability to stay calm under pressure, especially during live events, and prioritize tasks based on their immediate impact on the Sales Experience.

• AI Literacy: A curiosity for using AI to streamline administrative workflows and creative brainstorming.

PHYSICAL DEMANDS AND WORK CONDITIONS

• Operational Tech Proficiency: Ability to perform standard office duties, including prolonged periods of working on a computer.

• Event Mobility: Ability to lead on-site event execution, which includes standing and walking for extended periods and the ability to lift up to 25 lbs. (event materials/signage).

• Communication: Comfort interacting with all levels of the organization, from frontline reps to executive leadership.

• Travel: Ability to support regional events and national sales initiatives.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun