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Customer Experience Program Manager Jobs in Orem, UT

Beddys

Customer Experience Specialist

South Jordan, UT · On-site

$17/hr

CUSTOMER EXPERIENCE SPECIALIST BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN ... Manage local pickup orders and send email reminders to customers * Place orders on the POS system ...

Haven View

Program Manager

Midvale, UT · On-site

Program Managers at Haven View play a critical leadership role in ensuring high-quality, person ... Experience working with individuals with disabilities, preferably in a supervisory or leadership ...

IMSAR

Program Manager

Springville, UT · On-site

Beyond skills and experience, we value cultural alignment-someone who embodies our core values ... Customer Relationship Management : Build and maintain strong relationships with existing and ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Ventum

Customer Experience Coordinator

Heber City, UT · On-site

$18 - $23.50/hr

... programs (i.e Sales, Trade Up, etc..) and implement their use in sales Build and maintain CRM ... Skills & Experience Knowledge of the bike industry and extensive knowledge of bike components ...

Ventum

Customer Experience Coordinator

Heber, UT · On-site

$18 - $23.50/hr

... programs (i.e Sales, Trade Up, etc..) and implement their use in sales • Build and maintain CRM ... Experience • Knowledge of the bike industry and extensive knowledge of bike components ...

L3Harris Technologies

Lead, Program Manager

Midvale, UT · On-site

$127K - $236K/yr

Our employees are unified in a shared dedication to our customers' mission and quest for ... Leverages broad experience in shaping, developing and demonstrating for the government to recommend ...

L3Harris Technologies

Lead, Program Manager

Lehi, UT · On-site

$127K - $236K/yr

Our employees are unified in a shared dedication to our customers' mission and quest for ... Leverages broad experience in shaping, developing and demonstrating for the government to recommend ...

Teledyne

Program Manager, Defense Programs

Orem, UT

Experience managing program cost, schedule, customer communications, technical coordination, risks, issues, and corrective actions. * Experience executing Department of Defense (DoD) contracts in a ...

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Customer Experience Program Manager information

See Orem, UT salary details

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$47

$73

How much do customer experience program manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer experience program manager in Orem, UT is $47.01, according to ZipRecruiter salary data. Most workers in this role earn between $31.35 and $60.38 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Orem, UT?

For Customer Experience Program Manager jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Orem, UT look for?

The top searched job categories for Customer Experience Program Manager jobs in Orem, UT are:

What cities near Orem, UT are hiring for Customer Experience Program Manager jobs?

Cities near Orem, UT with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $97,791 per year, or $47 per hour.

Customer Experience Specialist

Beddys

South Jordan, UT • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

CUSTOMER EXPERIENCE SPECIALIST
BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.
Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday
Location: Beddy's offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009
Pay: $17.00 per hour
DESCRIPTION
The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.
RESPONSIBILITIES

  • Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
  • Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
  • Respond to customer support tickets via email and social media in a timely, professional manner
  • Provide a positive support experience for customers, both in person and through digital channels
  • Understand and support all company policies as applicable to customer inquiries
  • Manage local pickup orders and send email reminders to customers
  • Place orders on the POS system for in-person showroom purchases
  • Assist with general office administrative tasks
  • Perform other related duties as assigned
REQUIREMENTS
  • Prior customer service or office experience required; experience with email or social media customer support a plus
  • Proactive problem solver with a positive attitude and friendly demeanor
  • Able to self-manage, multi-task, and complete tasks accurately and on time
  • Comfortable working independently as well as collaboratively with others
  • Strong verbal and written communication skills are a must
  • Basic understanding of how to operate standard office equipment
  • Proficient with Microsoft Office or related software
  • Available to work full-time
PHYSICAL REQUIREMENTS
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift, up to 30 pounds at times
COMPENSATION AND BENEFITS
  • Health, dental, vision, and life insurance
  • 401(k) with company match, one year waiting period
  • Paid time off and paid holidays
  • Employee product discount

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