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Customer Experience Program Manager Jobs in Orem, UT

Orion180

Customer Experience Manager

Draper, UT · On-site

Implement performance management programs that foster accountability, skill development, and ... experience with Zendesk, RingCentral, or CRM/call center tools preferred. WHAT'S IN IT FOR YOU:

Lorven Technologies

Program Manager

Lehi, UT · On-site

Lehi, UT Summary We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative - a program currently showing signs of schedule and ...

Haven View

Program Manager

Midvale, UT · On-site

Program Managers at Haven View play a critical leadership role in ensuring high-quality, person ... Experience working with individuals with disabilities, preferably in a supervisory or leadership ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Ventum

Customer Experience Coordinator

Heber City, UT · On-site

$18 - $23.50/hr

... programs (i.e Sales, Trade Up, etc..) and implement their use in sales Build and maintain CRM ... Skills & Experience Knowledge of the bike industry and extensive knowledge of bike components ...

Ventum

Customer Experience Coordinator

Heber, UT · On-site

$18 - $23.50/hr

... programs (i.e Sales, Trade Up, etc..) and implement their use in sales • Build and maintain CRM ... Experience • Knowledge of the bike industry and extensive knowledge of bike components ...

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Customer Experience Program Manager information

See Orem, UT salary details

$7

$47

$73

How much do customer experience program manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer experience program manager in Orem, UT is $47.01, according to ZipRecruiter salary data. Most workers in this role earn between $31.35 and $60.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Orem, UT? For Customer Experience Program Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Orem, UT look for? The top searched job categories for Customer Experience Program Manager jobs in Orem, UT are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Orem, UT as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $97,791 per year, or $47 per hour.

Customer Experience Manager

Orion180

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
We are actively searching for a Customer Experience Manager to join our fast-paced and growing Customer Experience Team!
Are you a driven leader with a passion for operational excellence, performance management, and delivering an exceptional customer experience? We are seeking a Customer Experience Manager to lead our Customer Experience Department, encompassing Customer Support, Policy Administration, and Inspections. In this role, you will guide a high-performing team, optimize operations, and champion a culture of empathy, accountability, and continuous improvement - ensuring every policyholder and agency partner interaction reflects our brand's commitment to.
In this role, you will be responsible for, but not limited to:
Leadership & Team Development
  • Lead, mentor, and inspire a growing team across Customer Support, Policy Administration, and Inspections.
  • Implement performance management programs that foster accountability, skill development, and engagement.
  • Coach team members to deliver empathetic, solution-oriented customer service, handling escalations with professionalism and care.
  • Cultivate a collaborative, positive environment that encourages innovation, self-starting behaviors, and continuous learning.

Operational Excellence
  • Oversee daily insurance operations, ensuring consistency, efficiency, and compliance across all functions.
  • Streamline workflows and leverage technology to enhance productivity and response times.
  • Partner cross-functionally to align operational priorities with company goals and compliance standards.
  • Develop and refine training programs to strengthen product knowledge, communication skills, and service excellence.

Reporting & Performance Management
  • Track and analyze key performance metrics, including service levels, productivity, quality assurance, and customer satisfaction.
  • Identify performance gaps, implement coaching strategies, and execute data-driven process improvements.
  • Gather and interpret customer feedback to inform policy, technology, and service enhancements.
  • Present reports and recommendations to leadership, highlighting trends and opportunities for operational advancement.

WHAT WE'RE LOOKING FOR:
Education and Work Authorization
  • Education: High school diploma required; bachelor's degree preferred.
  • U.S. Citizen or Green Card Holder Required
    •

Experience and Licensing
  • Active Property & Casualty (P&C) or Agency Service Representative License required, or ability to obtain within 60 days.
  • Minimum of 2 years in a supervisory or leadership role within insurance operations or customer service.
  • Insurance Knowledge: Strong understanding of homeowners insurance, policy administration workflows, and regulatory compliance.
  • Leadership Skills: Proven ability to manage and develop teams of 5+ employees, balancing performance metrics with employee engagement.
  • Self-Starter Mindset: Thrives in a fast-paced environment with minimal supervision; proactively identifies and solves operational challenges.
  • Customer Service Expertise: Deep understanding of best practices in customer engagement, retention, and satisfaction.
  • Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Zendesk, RingCentral, or CRM/call center tools preferred.

WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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