Program Manager Salary Jobs in Orem, UT (NOW HIRING)

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Competitive salary

Who You Are
You have led a sales team and owned the number. Not supported it, not monitored it — owned it. You have hired, coached, held people accountable, and rebuilt a process that was not working. You know what a high-performing sales team looks like because you have built one, and you know what a broken one looks like because you have fixed one.
You are also an operator. You do not hand off the systems work to someone else. You build the dashboards, design the process, write the playbook, and set up the infrastructure that makes the team's work consistent and scalable. When something is falling through the cracks — a patient who did not reorder, a follow-up that never happened, a metric nobody is watching — you see it and you fix it.
Most roles have asked you to be one or the other. You have been in sales leadership, or you have been in operations. What you want is to own the whole thing: the revenue line, the team, the customer experience, the systems, and the outcomes.
What you are tired of: programs that generate revenue but not results, teams that hit activity numbers but not standards, and leadership that cannot tell the difference. You want a role where you build it right, hold people accountable to something meaningful, and see the results in the numbers.

About bVital
bVital is a regenerative medicine and brain health practice in Park City, Utah. We offer IV therapy, brain regeneration protocols, and a growing supplement program for patients committed to meaningful health outcomes. Our supplement business is growing and we are building the team and infrastructure to match. That means bringing in a leader who can own the commercial side, develop the people underneath it, run the operational backbone, and drive the program forward with the same rigor we apply to our clinical work. If you want to build something real at a company that takes quality seriously, this is the role.

The Role
You are the general manager of bVital's supplement program. You own the revenue, the team, the customer experience, the systems, and the strategy. The Supplement Sales Specialist and supplement-focused customer service team members report to or are accountable to you. As the program grows, you build out the team beneath you.
This is not a coordinator role. This is not a pure sales role. This is a program leadership role with a real P&L, a coaching responsibility, an operational build-out, and accountability for outcomes across the full supplement customer journey.
Sales Leadership and Team Coaching

• Directly coach the Supplement Sales Specialist: review calls, give feedback, develop skills, and hold them accountable to conversion and retention targets.
• Set clear sales targets, track performance weekly, and run a regular cadence of performance reviews that drive real improvement.
• Review call recordings and patient interactions to identify where the team is winning and where they are losing.
• Develop and maintain the supplement sales playbook: objection handling, follow-up sequences, conversation frameworks, and onboarding scripts.
• Recruit and onboard additional sales team members as the program grows.

Operations and Program Infrastructure

• Own the operational systems that make the supplement program run: CRM setup and hygiene, follow-up sequences, reorder workflows, and patient journey touchpoints.
• Build and maintain a supplement program performance dashboard that gives leadership a clear view of what is working, what is not, and what is next.
• Identify gaps in the patient journey where revenue or experience is being lost and bring concrete proposals to leadership.
• Monitor program margins, reorder rates, and customer lifetime value and use those metrics to guide operational decisions.
• Report weekly to the COO on revenue, team performance, customer experience metrics, and program health.

Customer Service Oversight

• Own the supplement customer experience end-to-end: from first conversation through reorder, patient questions, and support escalations.
• Coach the customer service team on supplement-related interactions: accuracy, tone, product knowledge, and follow-through.
• Establish clear response standards, escalation paths, and quality benchmarks.

Clinical Collaboration

• Work with providers to understand supplement recommendations and ensure the program supports clinical intent.
• Translate clinical protocols into clear patient-facing language the team can use in conversations and follow-up.

Who Thrives Here
Must-haves:

• 3+ years in a sales leadership or sales management role with demonstrated ability to coach reps and drive measurable improvement in conversion and retention
• Proven operational experience: you have built or owned the systems, workflows, and infrastructure behind a program — not just managed the people
• Experience owning a P&L or a revenue-accountable business function
• Strong metrics fluency: you build dashboards, set KPIs, and make decisions from data
• CRM proficiency — you have run a team's pipeline in a real CRM and you know what good data hygiene looks like
• Excellent written and verbal communication: you can run a coaching session, write a playbook, and present a performance review with equal clarity

Bonus points:

• Background in supplement, nutraceutical, functional health, or wellness industry
• Experience with GoHighLevel, Fathom, or similar CRM and call-recording platforms
• Prior experience in an integrative, functional, or regenerative medicine setting
• Familiarity with Fullscript, Wellevate, or similar supplement dispensing platforms

You thrive here if...

• Coaching people to get better is something you genuinely enjoy, not a management obligation.
• You are as comfortable building a workflow in a CRM as you are sitting on a call review with a rep. Both feel like your job.
• Owning the outcome, not just the activity, is how you prefer to be measured.
• An early-stage program with real infrastructure gaps feels like an opportunity, not a liability.

This is not the right fit if...

• You want to be a player-coach who still closes most of the deals yourself. This role builds and leads the team, not the personal book.
• You think of operations and systems as someone else's job. The operational build-out is yours.
• You need a fully built program to manage. This one is growing and you are part of building it.
• Ambiguity and a growing program feel like instability rather than opportunity.
• You are a talker, not a listener. The best sales leaders know when to stop talking. If you cannot read the room in a conversation, you cannot coach someone else to read it either.

How You'll Be Measured

1. Supplement program revenue — month-over-month growth and annual revenue target achievement
2. Team conversion and retention metrics — the sales team's performance on the numbers that matter
3. Patient reorder rate — the percentage of patients who stay on their supplement protocol past the first order
4. Operational reliability — are the systems, workflows, and follow-up sequences actually running, not just designed?
5. Coaching impact — measurable improvement in team performance over time under your leadership

Compensation and Details

• Salary: starting at $95,000
• Employment type: Full-time, salaried (W2)
• Location: Fully remote, U.S. business hours, M–F
• Start: As soon as the right person is found

This is a remote position.