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Customer Experience Program Manager Jobs in Utah

Haven View

Program Manager

Midvale, UT · On-site

Program Managers at Haven View play a critical leadership role in ensuring high-quality, person ... Experience working with individuals with disabilities, preferably in a supervisory or leadership ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

ESM

Program Manager

Dugway, UT · On-site

Demonstrated experience managing federal government contracts, including oversight of project ... Proven ability to lead cross-functional teams and coordinate effectively with government customers ...

Cape Fox Corporation

Program Manager

Dugway, UT · On-site

$135K - $155K/yr

Minimum of 5 years' experience within the past 10, working as a Program Manager * Must maintain current Information Assurance Technician (IAT) Level II professional certification per DoD 8570.01-M ...

ESM

Program Manager

Dugway, UT

Demonstrated experience managing federal government contracts, including oversight of project ... Proven ability to lead cross-functional teams and coordinate effectively with government customers ...

ESM

Program Manager

Dugway, UT · On-site

The Project Manager will also support strategic planning initiatives, facilitate customer ... Required Knowledge, Skills and Abilities (KSA)Demonstrated experience managing federal government ...

Cape Fox SS

Program Manager

Dugway, UT · On-site

$135K - $155K/yr

Must have a high school diploma or equivalent Minimum of 5 years' experience within the past 10, working as a Program Manager Must maintain current Information Assurance Technician (IAT) Level II ...

University of Utah

Program Assistants

Salt Lake City, UT · On-site

$16 - $19/hr

... Customer service experience Great communication and organizational skills Experience working ... Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This ...

US Department of the Army

$105K/yr

Serves as the Program Manager over Demil, Maintenance, and Production Division within the ... Experience refers to paid and unpaid experience, including volunteer work done through National ...

New

U.S. Department of Defense (DOD)

$105K/yr

Serves as the Program Manager over Demil, Maintenance, and Production Division within the ... Experience refers to paid and unpaid experience, including volunteer work done through National ...

New

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Utah

Customer Experience Program Manager information

See Utah salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Utah is $49.23, according to ZipRecruiter salary data. Most workers in this role earn between $32.84 and $63.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Utah? For Customer Experience Program Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Utah look for? The top searched job categories for Customer Experience Program Manager jobs in Utah are:
What cities in Utah are hiring for Customer Experience Program Manager jobs? Cities in Utah with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,403 per year, or $49.2 per hour.

Customer Experience Representative

Energy Management

Salt Lake City, UT • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Must have experience in industrial or electrical customer service role.
Great compensation for well-qualified candidates.
What We Offer

  • Very Competitive Pay
  • Challenging & Rewarding Work
  • Excellent Work/Life Balance - No weekends or holidays
  • Comprehensive Benefits Package
  • Stable, Long-Term Career Opportunity
At Energy Management Corporation (EMC), we don't just provide electrical products and services, we build lasting partnerships with our customers. We are seeking an experienced Customer Experience Representative to join our Salt Lake City team.
This position is ideal for someone with a passion for delivering exceptional customer experience and a strong background in the industrial and/or electrical industry. If you enjoy solving problems, building customer relationships, and working in a fast-paced technical environment, we'd like to hear from you.
Applicants must have a minimum of two (2) years of industrial and/or electrical industry experience. Candidates without relevant industry experience will not be considered.
Position Summary
The Customer Experience Representative serves as the primary point of contact for customers while supporting our outside sales representatives and field service technicians. This role is responsible for delivering exceptional customer service, preparing quotations, processing orders, coordinating projects, and helping customers identify the best solutions for their industrial electrical equipment and service needs.
This is not a call center position. You'll work directly with manufacturers, contractors, industrial facilities, municipalities, and commercial customers who rely on EMC's expertise to keep their operations running.
Essential Duties & Responsibilities
  • Serve as the primary point of contact for customers via phone, email, and online inquiries.
  • Prepare accurate quotations and process customer orders.
  • Support outside sales representatives and field service technicians with customer requests and project coordination.
  • Build and maintain strong customer relationships through responsive, professional service.
  • Identify opportunities to grow existing customer accounts through consultative selling and proactive outreach.
  • Coordinate with internal departments to ensure timely delivery of products and services.
  • Maintain accurate customer information within CRM and ERP systems.
  • Develop and maintain working knowledge of EMC's products, services, and capabilities to confidently recommend solutions.
  • Resolve customer concerns quickly while maintaining EMC's commitment to exceptional service.
Minimum Qualifications
Required
  • Minimum of two (2) years of experience in the industrial and/or electrical industry.
  • Minimum of two (2) years of customer service, inside sales, technical support, customer success, or technical sales experience.
  • Working knowledge of industrial electrical products such as electric motors, variable frequency drives (VFDs), generators, motor controls, pumps, rotating equipment, or similar industrial products.
  • Strong communication and interpersonal skills.
  • Excellent organizational and problem-solving abilities with strong attention to detail.
  • Proficiency with Microsoft Office applications.
  • Experience using CRM and/or ERP software.
  • Ability to prioritize multiple projects while maintaining accuracy and responsiveness.
Preferred
  • Experience with Salesforce, Zoho CRM, Microsoft Dynamics, SAP, Epicor, SharpSpring, or similar CRM/ERP platforms.
  • Experience supporting industrial service operations or electrical distribution.
  • Knowledge of manufacturing, industrial maintenance, or rotating equipment repair.
Why Join Energy Management Corporation?
For more than 46 years, Energy Management Corporation has been a trusted provider of industrial electrical and mechanical solutions. We specialize in electric motors, generators, variable frequency drives, controls, field services, and engineered solutions that help our customers maximize reliability, safety, and operational performance.
Our employees enjoy a collaborative environment where technical expertise is valued, customer relationships are built for the long term, and professional growth is encouraged.
Benefits Include
  • Monday-Friday Schedule (8:00 AM-5:00 PM)
  • Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability Insurance
  • 401(k) and Roth 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Employee Assistance Program
  • Ongoing Professional Development
  • Collaborative Team Environment
Physical Requirements
  • Ability to sit, stand, and walk throughout the workday.
  • Ability to occasionally lift and move up to 25 pounds.
  • Ability to operate computers, office equipment, and standard business technology.
  • Ability to communicate effectively with customers, vendors, and employees.

Location
Salt Lake City, Utah (On-Site)
Compensation
Competitive compensation based on qualifications and experience.
Equal Employment Opportunity
Energy Management Corporation is an Affirmative Action/Equal Opportunity Employer. We are committed to fostering an inclusive workplace and encourage qualified applicants from all backgrounds to apply.
Candidate Attestation
I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.
I authorize Energy Management Corporation to verify the information I have provided and to contact references, previous employers, educational institutions, or other appropriate sources as necessary.
By submitting my application, I acknowledge that I have read, understand, and agree to this attestation.

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