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Customer Experience Program Manager Jobs in Utah

Sunrun

Sr. Manager, Customer Experience

Lehi, UT

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Cape Fox Corporation

Program Manager

Dugway, UT · On-site

$135K - $155K/yr

Minimum of 5 years' experience within the past 10, working as a Program Manager * Must maintain current Information Assurance Technician (IAT) Level II professional certification per DoD 8570.01-M ...

ESM

Program Manager

Dugway, UT · On-site

Demonstrated experience managing federal government contracts, including oversight of project ... Proven ability to lead cross-functional teams and coordinate effectively with government customers ...

ESM

Program Manager

Dugway, UT · On-site

Demonstrated experience managing federal government contracts, including oversight of project ... Proven ability to lead cross-functional teams and coordinate effectively with government customers ...

ESM

Program Manager

Dugway, UT · On-site

Demonstrated experience managing federal government contracts, including oversight of project ... Proven ability to lead cross-functional teams and coordinate effectively with government customers ...

Cape Fox SS

Program Manager

Dugway, UT · On-site

$135K - $155K/yr

Must have a high school diploma or equivalent Minimum of 5 years' experience within the past 10, working as a Program Manager Must maintain current Information Assurance Technician (IAT) Level II ...

University of Utah

Program Assistants

Salt Lake City, UT · On-site

$16 - $19/hr

... Customer service experience Great communication and organizational skills Experience working ... Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This ...

AECOM

Program Manager - Mine Closure

Salt Lake City, UT · On-site

$160K - $200K/yr

We are seeking an experienced Program Manager to lead the execution of large, multi-year environmental mine closure and reclamation programs, the largest of which is at the Questa Mine in northern ...

Tjx

Customer Experience Coordinator

Cedar City, UT · On-site

$15.25 - $19.75/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Customer Experience Program Manager information

See Utah salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer experience program manager in Utah is $49.23, according to ZipRecruiter salary data. Most workers in this role earn between $32.84 and $63.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Utah? For Customer Experience Program Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Utah look for? The top searched job categories for Customer Experience Program Manager jobs in Utah are:
What cities in Utah are hiring for Customer Experience Program Manager jobs? Cities in Utah with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,403 per year, or $49.2 per hour.

Sr. Manager, Customer Experience

Sunrun

Lehi, UT

Full-time

Posted 23 days ago

Sunrun rating

7.6

Company rating: 7.6 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

36th of 53 rated energy and utility

Job description

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Who We Are

We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.


At Sunrun, we are building a future where clean energy is the standard. As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing organization, working cross-functionally with Sales, Product, and Business Development to drive demand and increase lifetime customer value. You will be the active, empathetic voice of our customer across our marketing materials-defining and telling our brand story through the voice of our customers and turning homeowners into lifelong clean energy advocates through creative, human-centered nurture and engagement strategies.

Essential Duties and Responsibilities

Team Leadership & Cross-Functional Partnership

  • Team Leadership: Grow and mentor a customer marketing team within the larger marketing organization, providing guidance, feedback, and professional development to build a high-performing, collaborative group.

  • Cross-Functional Collaboration: Partner and build consensus across business functions-including Sales, Product, and Business Development-to align customer marketing strategy with broader company goals.

Brand Storytelling & Customer Voice

  • Voice of the Customer: Serve as the active, empathetic voice of our customer across all marketing materials.

  • Brand Story: Help define and tell Sunrun's brand story through the voice of our customers, turning homeowners into lifelong clean energy advocates.

  • Social Media Strategy: Help create a social media strategy that tells our customer story across our different channels, infusing content across touchpoints.

Engagement, Adoption & Growth

  • App Adoption & Engagement: Find new ways to increase app adoption and deepen ongoing customer engagement.

  • Referral Generation: Develop and test new ways to generate customer referrals and grow customer advocacy.

Lifecycle Optimization & Analytics

  • Customer Journey Mapping: Own customer journey mapping and infuse data into journeys to continuously improve the customer experience and activation rates.

  • Reporting & Insights: Track key performance indicators such as app usage, email engagement, NPS/CSAT, referral volume, and post-activation revenue, and present a clear point of view to executive leadership.

Requirements (Education, Experience, Certifications, and Other Skills)

  • Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing.

  • Leadership: A proven team leader with experience building, growing, and developing marketing talent.

  • Social & Content Strategy: Experienced in social channels and strategy, with the ability to infuse content across different touchpoints.

  • Collaboration: Highly collaborative, with the ability to communicate and build consensus across different business functions.

  • Communication: A clear communicator and strong writer, with excellent interpersonal and presentation skills.

  • Strategic Thinking: A strategic thinker able to present and articulate a strong point of view to executive leadership.

  • Technical Proficiency: Deep knowledge of CRM databases and Marketing Automation Systems (e.g., Salesforce, Marketo).

  • Analytical Skills: Ability to extract qualitative and quantitative insights from data to drive business recommendations.

  • Education: Bachelor's degree in Marketing, Communications, or a related field preferred.

Physical Demands

  • Operational Tech Proficiency: Ability to perform standard office duties, including prolonged periods of sitting/standing at a desk and working on a computer.

  • Communication: Exceptional verbal and written communication skills; ability to present to executive-level builder partners.

Recruiter:

Jacquie Hoffman (jacquie.hoffman@sunrun.com)

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$83,776.62 to $111,702.16

Compensation decisions will not be based on a candidate's salary history. You can learn morehere.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

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