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Customer Experience Program Manager Jobs in Rhode Island

Stahl Companies

Program Manager

Newport, RI · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products ...

STAHL

Program Manager

Newport, RI

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products ...

Stahl Companies

Program Manager

Newport, RI · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products ...

Rock Spot Climbing

Program Manager

Peace Dale, RI · On-site

Program Manager The Program Manager at Rock Spot Climbing is responsible for daily programming ... Customer service experience * Experience working with youth of all ages * Previous indoor rock ...

Yulista

Program Manager

Carolina, RI

Experience serving as the primary interface with Government customers and managing complex contractual efforts. * Demonstrated experience leading multidisciplinary teams and managing program ...

NWN Carousel

Program Manager (Southwest)

Exeter, RI · On-site +1

For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rhode Island

Customer Experience Program Manager information

See Rhode Island salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience program manager in Rhode Island is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Rhode Island? For Customer Experience Program Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Rhode Island look for? The top searched job categories for Customer Experience Program Manager jobs in Rhode Island are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rhode Island as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $110,158 per year, or $53 per hour.
Program Manager

Program Manager

Stahl Companies

Newport, RI • On-site

Contractor

Posted 7 days ago

Job description

Program Manager
Department: CODE70ETS
Employment Type: Contract / Temp
Location: CODE70ETS-NAVSEA-SEAPORT-NP
Description
Program Manager
WHO WE ARE:
STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.
STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Program Manager to join our team!
The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products, prototype systems, and engineering services supporting Code 70 programs, ranges, and facilities. This role provides leadership across engineering, technical, software development, and information technology (IT) disciplines to ensure successful development, testing, integration, and deployment of combat, surveillance, and undersea tracking range systems.
The Program Manager serves as the primary interface between the Government, technical teams, subcontractors, and stakeholders, ensuring performance objectives, cost, schedule, and quality requirements are met throughout the full Engineering Life Cycle Process.
Responsibilities
• Manage and oversee technology refresh, prototyping, and system development programs supporting NUWC Code 70 ranges, facilities, and undersea warfare systems.
• Plan, coordinate, and execute engineering life-cycle activities from concept development through system delivery, installation, and sustainment.
• Lead cross-functional teams providing engineering, software development, IT, testing, and integration services.
• Serve as the primary interface with government stakeholders, sponsors, and technical leads to ensure program objectives, schedules, and deliverables are met.
• Oversee research, analysis, and evaluation of technical approaches, system performance, and cost estimates.
• Manage Testing and Evaluation (T&E) activities in facility and in-situ environments (air, land, and sea).
• Ensure successful prototype, integration, and survivability testing across multiple platforms and communication networks
• Monitor program risks, issues, and dependencies; develop mitigation strategies as needed.
• Ensure compliance with DoD, Navy, and NUWC standards, safety requirements, and engineering best practices.
• Coordinate analysis related to environmental impacts, including marine species effects from anthropogenic sound.
Qualifications
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field (Master's degree preferred).
• Proven experience managing complex DoD or Navy engineering programs or technical projects.
• Experience with systems engineering, software development, testing, and integration activities.
• Familiarity with undersea warfare systems, range systems, or sensor-based platforms preferred.
• Demonstrated ability to manage multidisciplinary teams and multiple concurrent tasks.
• Experience working in research, development, test, and evaluation (RDT&E) environments.
• Strong communication and stakeholder management skills.
• Ability to manage cost, schedule, and performance across the program lifecycle.
• Active or eligible for U.S. Government security clearance.
*Position is contingent upon award.
Location: Newport, Rhode Island, United States
To know more about the company, visit Stahl Companies (stahlusa.us)
Key Responsibilities
The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products, prototype systems, and engineering services supporting Code 70 programs, ranges, and facilities. This role provides leadership across engineering, technical, software development, and information technology (IT) disciplines to ensure successful development, testing, integration, and deployment of combat, surveillance, and undersea tracking range systems.
The Program Manager serves as the primary interface between the Government, technical teams, subcontractors, and stakeholders, ensuring performance objectives, cost, schedule, and quality requirements are met throughout the full Engineering Life Cycle Process.

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