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Customer Experience Program Manager Jobs in Rhode Island

Gainwell Technologies

RI · On-site

$108K - $155K/yr

... Experience (Medicare/Medicaid/Pharmacy), 10+ years of experience in Program Management of large software implementations Strong communication skills with the ability to work across multiple VPs ...

GXO Logistics

Program Manager, Contingent Workforce

NC · On-site +1

Proven experience with Windows applications and Microsoft Office programs such as Project, Word ... We help our customers manage their goods most efficiently using our technology and services. Our ...

inMusic

Customer Lifecycle & CRM Manager

Cumberland, RI · On-site

Experience leading CRM, lifecycle marketing, retention, or customer engagement programs for e-commerce, subscription, software, technology, or customer-centric businesses. * Strong understanding of ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rhode Island

Customer Experience Program Manager information

See Rhode Island salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience program manager in Rhode Island is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Rhode Island?

For Customer Experience Program Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Rhode Island look for?

The top searched job categories for Customer Experience Program Manager jobs in Rhode Island are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $110,158 per year, or $53 per hour.

Program Manager, Subsea Systems

Composite Energy Technologies Inc

Bristol, RI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

Composite Energy Technologies (CET) of Bristol, RI is looking to hire a highly organized full-time Manufacturing Program Manager, Subsea Systems. Are you looking for a job that offers fulfilling work? Do you have experience managing complex projects? Would you like to work for an innovative engineering and manufacturing company that is a leader in its industry? If so, please read on!
This program management position earns a competitive wage. We also offer great benefits, including medical, dental, vision, an IRA with match, and a healthy living program. If this sounds like the right opportunity for you, consider applying today!
A DAY IN THE LIFE OF A MANUFACTURING PROGRAM MANAGER, SUBSEA SYSTEMS
In this position, you play an essential role in ensuring we are meeting client requirements and deadlines while maximizing the efficiency of our company's resources. The Manufacturing Program Manager, Subsea Systems Works as the liaison between functional groups such as, Operations, CNC, Design, and Engineering to support client's requirements for implementing solutions to complex problems. This position oversees specific projects, coordinating with essential personnel to ensure that projects adhere to the quality policy and customer requirements and timeline/schedule.
Using good judgment, you select methods and techniques that create solutions that relate to project management and take any concerns into account.
You are constantly in communication with the production team as well as leadership to ensure that any changes are made aware of promptly and that restrictions are reviewed. Keeping your team on track and staying organized brings you great satisfaction, which is why you are a perfect addition to our company!
Work Environment
This position requires time spent on the shop floor and exposure to shop elements including noise, moving parts, dust and fumes. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occassionally required to work in noisy and dust filled spaces, climb on and around large structures, and sit or stand for extended periods of time during peaks in projects.
Position Type & Expected Work Hours
This is a full-time salaried position, on occasional occurrences working beyond normal working hours.
Travel
Travel is rarely expected for this position.
Required Education and Experience
  1. Minimum of 2-5 years in related field or role
  2. Excellent communications skills
  3. Excellent problem-solving skills
  4. Strong team building and personnel skills
  5. Ability to read, write, and speak English

Preferred Education & Experience
  1. Prior experience running multidisciplinary teams for DoD programs
  2. Knowledge of prepreg composite manufacturing
  3. Knowledge of manufacturing machines and tools
  4. Experience with systems design and systems integration

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Must be able to pass a background check
Must be a citizen of the United States

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