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Customer Experience Program Manager Jobs in Rhode Island

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Customer Experience Program Manager information

See Rhode Island salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Rhode Island is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Rhode Island look for? The top searched job categories for Customer Experience Program Manager jobs in Rhode Island are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $110,158 per year, or $53 per hour.

Program Manager, Enterprise Marketing

CVS Health

Woonsocket, RI • On-site

$66K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,330 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Program Manager, Enterprise Marketing plays a critical role in enabling execution at scale. This role is responsible for driving operational rigor, portfolio visibility, and disciplined delivery across complex, cross-functional marketing and enterprise initiatives. Teams of individuals are responsible for leading and driving the management of end-to-end workflow.

Key Responsibilities

  • Management of multiple programs comprised of related initiatives and workstreams within their business unit.
  • Develop and maintain integrated marketing plans, timelines, milestones, and dependencies leveraging tech and tools for efficiencies and future reporting.
  • Provide end-to-end visibility into program status, risks, issues, and interdependencies for leadership.
  • Apply PMO standards, frameworks, and governance practices to ensure consistent and disciplined execution.
  • Support intake, prioritization, and capacity planning processes in partnership with leadership and functional teams.
  • Ability to define scope of work and projected hours to inform resource planning and capacity for our in-house agency, Heart Haus.
  • Drives cross functional collaboration across key stakeholders to drive outcomes, clarity and alignment.
  • Proactively identify risks and mitigation strategies; escalate issues with clear options and recommendations, and solution-oriented approaches
  • Partner with Program Management peers to ensure clear roles, responsibilities, and handoffs.
  • Leverage program and portfolio management tools to drive transparency and accountability.
  • Capture learnings and contribute to continuous improvement of PMO processes and ways of working.

Required Qualifications

  • 5+ years of experience in program management, PMO, project management, or operational roles within a complex organization.
  • Demonstrated experience managing large, cross-functional programs with multiple dependencies.
  • Experience supporting enterprise marketing, creative, digital or business strategy organizations.
  • Proficient in workflow tools and technology; Workfront
  • Strong understanding of PMO principles, governance models, and portfolio management practices.
  • Proven ability to influence and drive alignment in highly matrixed environments.
  • Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

  • Experience working in highly regulated or enterprise-scale environments.
  • Familiarity with Workfront or similar program and portfolio management platforms.
  • PMP, PgMP, SAFe, or equivalent certification preferred.

Education

Bachelor's degree or equivalent (HS Diploma + 4 years of relevant experience) required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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