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Customer Experience Program Manager Jobs in Rhode Island

Glenn Inc.

Customer Experience Representative

Warwick, RI

$16 - $21.75/hr

Customer Experience Representative FT Hourly Hybrid Position Summary Process orders from customers ... Management reserves the right to amend and change responsibilities to meet business and ...

MIKEL INC

TECHNICAL PROGRAM MANAGER

Middletown, RI · On-site

$128K - $166K/yr

We have undersea operations experience, combined with engineering and specific subject matter ... exceed customer expectations. Position Overview: MIKEL Inc., a woman-owned small business ...

Tjx

Full Time Customer Experience Coordinator

Newport, RI · On-site

$17 - $17.50/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rhode Island

Customer Experience Program Manager information

See Rhode Island salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Rhode Island is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Rhode Island look for? The top searched job categories for Customer Experience Program Manager jobs in Rhode Island are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $110,158 per year, or $53 per hour.

Program Manager

Family Service of Rhode Island

Providence, RI • On-site

$31.64 - $39.34/hr

Part-time

Medical, Dental, Life

Posted 10 days ago

Job description

FSRI is always looking for candidates that want to make a positive impact on the community!
Position Summary: Provides operational oversight to the Hope Division's non-child welfare affiliated youth serving programs, now focused primarily on runaway and homeless youth. Directly supports youth recipients and host homes. Fosters collaborative working relationships throughout FSRI and across community partners and potential funders. Contributes to the vision and expansion of the Hope Division's youth serving continuum and assists with resource development.
Qualifications:
  • The qualified candidate will possess a Bachelor's Degree or 3 to 5 years equivalent experience working with youth, foster care, or other low-income families in a social service, mental health, or juvenile justice environment.
  • Strong organizational and communication (i.e., written, verbal, and presentation) skills required.
  • Possession of a valid driver's license, reliable transportation and proof of auto insurance required.
  • Ability to work a hybrid, flexible schedule required.
  • Demonstrated ability to work independently and to take initiative and work collaboratively as part of a team preferred.
  • FSRI values staff with bilingual language capacity and familiarity with the local community served.
  • FSRI includes pay incentives for bilingual staff.
  • Bilingual/ASL skills are compensated by an additional 6%, above base pay.
  • Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires residential and community visits. Employees in this position must have the ability to:
  • Travel to and from community locations and office site, which could include using walkways, stairs and/or elevators
  • Occasional national travel required to attend annual funder meetings and conferences of interest.

Don't meet every single requirement? Here at FSRI, we're dedicated to building a diverse and inclusive workplace. If you're excited about one of our career opportunities, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!
We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!
Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI's diverse and inclusive teams - working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield.
Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.

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