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Customer Experience Program Manager Jobs in Rhode Island

Glenn Inc.

Customer Experience Representative

Warwick, RI · On-site

$16 - $21.75/hr

Handle other customer requests or issues that may or may not relate directly to an order, process ... Management reserves the right to amend and change responsibilities to meet business and ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rhode Island

Customer Experience Program Manager information

See Rhode Island salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer experience program manager in Rhode Island is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Rhode Island? For Customer Experience Program Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Rhode Island look for? The top searched job categories for Customer Experience Program Manager jobs in Rhode Island are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rhode Island as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $110,158 per year, or $53 per hour.
Customer Experience Representative

Customer Experience Representative

Glenn Inc.

Warwick, RI • On-site

$16 - $21.75/hr

Full-time

Posted 3 days ago

Job description

Position Summary

Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department.

Key Strengths

  • Pleasant demeanor.
  • Good communications skills.
  • Strong verbal, written communication and interpersonal skills.
  • Good computer skills.
  • Ability to prioritize tasks.
  • Good efficiency and accuracy skills.
  • Excellent organizational skills.
  • Ability to collaborate with the multiple levels within the organization
  • Willingness to serve the customer and meet their requirements/requests in a professional and timely manner.
  • Ability to work as a team member

Position Requirements

  • 4-year college graduate (preferred)
  • Must be able to multitask
  • Ability to organize work as required to meet customer demands or corporate demands
  • Ability to prioritize work, determining what is critical and needs to be completed
  • Proficient in Microsoft Office products

Reports To: Customer Service Supervisor

Direct Reports: None

Areas of Responsibility:

  • Answer telephone and follow up as needed.
  • Order processing - includes taking the order, entering the order, allocating inventory/completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions.
  • Order Acknowledgement - includes updating comments for all orders, timely updates to the customer on the delivery of their PO's, and review of customer's PO instructions to Chempax comments for accuracy
  • Interface with customers as necessary regarding their order and resolve any problems that may occur.
  • Process Sample Requests.
  • Handle customer complaints including documentation, disposition and corrective action.
  • Maintain and update customer information such as address, telephone number, etc. in the ERP.
  • Update customer comments with regard to specific customer requirements.
  • Maintain a clean and safe working environment at all times
  • Promote teamwork within department and across all departments and affiliates

Other Responsibilities include (but not limited to)

  • Understand and adhere to/follow the department procedures and policies
  • Adhere to and support the principles of Responsible Distribution.
  • Assume other activities and responsibilities from time to time as directed.

Physical Demands and Work Environment Characteristics

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and/or move up to 10 pounds. The Job Description is not an exhaustive list of all duties and responsibilities, nor does it constitute an employment agreement between the employer and employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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