Customer Experience Program Manager Jobs in Seattle, WA

Lead the Future of Flight as a Program Manager – Drive Innovation in Aircraft Interiors

Location: Everett, WA | Schedule: 1st shift, 8am to 5pm | Pay Rates: $66.56/hour

PDS Tech Commercial is partnering with a global leader in the aerospace industry to find an experienced Program Manager who is passionate about leading complex programs, collaborating across cross-functional teams, and delivering innovative solutions that shape the future of commercial aviation.

In this high-impact role, you'll support a dynamic Aircraft Interiors Program Team, guiding programs from early development through qualification testing and the successful delivery of certified products that help bring new airline customers into service. If you thrive in a fast-paced environment where leadership, strategic thinking, and customer collaboration are essential, we want to hear from you.

What You'll Do

As a Program Manager, you'll play a critical role in ensuring program success by leading cross-functional collaboration, managing schedules, mitigating risks, and delivering results that exceed customer expectations.

Your responsibilities will include:

• Partnering with internal functional teams and Integrated Product Teams (IPTs) to drive program execution and continuous improvement.

• Managing the daily program cadence, including schedule performance, customer reviews, IPT meetings, Program Management Reviews (PMRs), and executive decision reviews.

• Preparing, maintaining, and monitoring program documentation and analyses while ensuring compliance with contractual requirements and business procedures.

• Collaborating closely with production, operations, engineering, and supply chain teams to prioritize work and ensure on-time product deliveries.

• Managing program financial, technical, and schedule performance to meet contractual commitments.

• Leading Risk & Opportunity Management activities and providing guidance to program leads.

• Supporting monthly financial reporting and other key program performance metrics.

• Coordinating customer program reviews and preparing for customer visits and presentations.

• Leading informed decision-making across the IPT, even when navigating incomplete or evolving information.

• Organizing program reviews, business meetings, and cross-functional planning sessions.

• Building trusted relationships with customers while representing their needs internally.

• Delivering exceptional customer satisfaction through proactive communication and polished presentations.

Required Qualifications

• Bachelor's degree in Engineering, Business, Project Management, or a related discipline.

• Minimum of 8 years of relevant professional experience in Program Management, Project Management, Engineering, or a related field.

• Demonstrated experience managing complex cross-functional programs from development through production.

• Strong communication, organizational, and leadership skills.

• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

Preferred Qualifications

• Previous Program or Project Management experience within aerospace or manufacturing.

• Prior people leadership or team management experience.

• Experience with financial analysis tools and program financial reporting.

• Experience leading development programs through qualification and production transition.

• Experience supporting cross-functional Integrated Product Teams (IPTs).

• Working knowledge of Earned Value Management (EVM) and Risk & Opportunity Management.

• Proficiency with Microsoft Office Suite, including Microsoft Project.

• Experience working with OEM suppliers supporting aerospace development programs.

Ready to Make an Impact?

If you're an experienced Program Manager who enjoys solving complex challenges, leading cross-functional teams, and delivering results in a dynamic aerospace environment, we'd love to hear from you.

Apply today and help drive the next generation of aircraft interior innovation with PDS Tech Commercial and one of the aerospace industry's most respected leaders.

Lead the Future of Flight as a Program Manager – Drive Innovation in Aircraft Interiors

Location: Everett, WA | Schedule: 1st shift, 8am to 5pm | Pay Rates: $66.56/hour

PDS Tech Commercial is partnering with a global leader in the aerospace industry to find an experienced Program Manager who is passionate about leading complex programs, collaborating across cross-functional teams, and delivering innovative solutions that shape the future of commercial aviation.

In this high-impact role, you'll support a dynamic Aircraft Interiors Program Team, guiding programs from early development through qualification testing and the successful delivery of certified products that help bring new airline customers into service. If you thrive in a fast-paced environment where leadership, strategic thinking, and customer collaboration are essential, we want to hear from you.

What You'll Do

As a Program Manager, you'll play a critical role in ensuring program success by leading cross-functional collaboration, managing schedules, mitigating risks, and delivering results that exceed customer expectations.

Your responsibilities will include:

Partnering with internal functional teams and Integrated Product Teams (IPTs) to drive program execution and continuous improvement.

Managing the daily program cadence, including schedule performance, customer reviews, IPT meetings, Program Management Reviews (PMRs), and executive decision reviews.

Preparing, maintaining, and monitoring program documentation and analyses while ensuring compliance with contractual requirements and business procedures.

Collaborating closely with production, operations, engineering, and supply chain teams to prioritize work and ensure on-time product deliveries.

Managing program financial, technical, and schedule performance to meet contractual commitments.

Leading Risk & Opportunity Management activities and providing guidance to program leads.

Supporting monthly financial reporting and other key program performance metrics.

Coordinating customer program reviews and preparing for customer visits and presentations.

Leading informed decision-making across the IPT, even when navigating incomplete or evolving information.

Organizing program reviews, business meetings, and cross-functional planning sessions.

Building trusted relationships with customers while representing their needs internally.

Delivering exceptional customer satisfaction through proactive communication and polished presentations.

Required Qualifications

Bachelor's degree in Engineering, Business, Project Management, or a related discipline.

Minimum of 8 years of relevant professional experience in Program Management, Project Management, Engineering, or a related field.

Demonstrated experience managing complex cross-functional programs from development through production.

Strong communication, organizational, and leadership skills.

Ability to manage multiple priorities in a fast-paced, customer-focused environment.

Preferred Qualifications

Previous Program or Project Management experience within aerospace or manufacturing.

Prior people leadership or team management experience.

Experience with financial analysis tools and program financial reporting.

Experience leading development programs through qualification and production transition.

Experience supporting cross-functional Integrated Product Teams (IPTs).

Working knowledge of Earned Value Management (EVM) and Risk & Opportunity Management.

Proficiency with Microsoft Office Suite, including Microsoft Project.

Experience working with OEM suppliers supporting aerospace development programs.

Ready to Make an Impact?

If you're an experienced Program Manager who enjoys solving complex challenges, leading cross-functional teams, and delivering results in a dynamic aerospace environment, we'd love to hear from you.

Apply today and help drive the next generation of aircraft interior innovation with PDS Tech Commercial and one of the aerospace industry's most respected leaders.

Pay Details: $66.56 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.