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Customer Experience Program Manager Jobs in Seattle, WA

Michaels Stores

Customer Experience Manager

Tukwila, WA · On-site

$22.75 - $25.60/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

CRH

Customer Experience Manager

Tacoma, WA

$80K - $100K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Brilliant Earth

Customer Experience Manager

Seattle, WA · On-site

$70K - $92K/yr

Customer Experience Manager - Seattle, WA We are seeking a motivated and dynamic Customer ... That's why we offer an excellent training program and endless opportunities for career growth! In ...

Philips

Customer Experience Manager

Bothell, WA · On-site

$205K/yr

Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program ...

Mystis Adult & Family Services

Program Manager

Tacoma, WA · On-site

$40 - $49/hr

... experienced Program Manager to oversee service delivery, staff performance, client outcomes, compliance, and community partnerships across Washington State. This leadership position is ideal for ...

Verathon Inc.

Senior Program Manager

Bothell, WA · On-site

$153K - $193K/yr

Senior Program Manager Location US-WA-Bothell ID 2026-1769 Position Type Full Time Work Model ... Understanding the cross-functional implications on the customer experience and overall satisfaction

Verathon, Inc.

Senior Program Manager

Bothell, WA

$153K - $193K/yr

... the customer experience and overall satisfaction Provide regular and timely communication of ... program managers Regularly interact with Executive Leadership Team, vendors, and contract ...

Verathon, Inc.

Senior Program Manager

Bothell, WA · On-site

$153K - $193K/yr

The Sr. Program Manager is responsible for leading and managing new product development (NPD ... customer experience and overall satisfaction • Provide regular and timely communication of ...

Collabera

Program Manager

Redmond, WA

Our Client is looking for a highly experienced Program Manager with a background in Social Media ... Launching a new customer engagement program. * Setting up some programs around engaging with a new ...

Verathon, Inc.

Senior Program Manager

Bothell, WA

$153K - $193K/yr

The Sr. Program Manager is responsible for leading and managing new product development (NPD ... customer experience and overall satisfaction • Provide regular and timely communication of ...

Cypress HCM

Program Manager

Seattle, WA

$100 - $140/hr

Seattle-based candidates required to support face to face customer meetings if needed * 6 month assignment Overview: * We are seeking a seasoned Program Manager contractor with deep experience in ...

Spruce Infotech

Program Manager

Seattle, WA · On-site

This individual must have a proven record of delivering results through strong program management skills, problem solving skills, strong ability to prioritize, and a passion for customer experience.

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience program manager in Seattle, WA is $61.54, according to ZipRecruiter salary data. Most workers in this role earn between $41.06 and $79.04 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Seattle, WA? For Customer Experience Program Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Seattle, WA look for? The top searched job categories for Customer Experience Program Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Customer Experience Program Manager jobs? Cities near Seattle, WA with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $128,011 per year, or $61.5 per hour.
Principal Customer Experience Program Manager - The Office Product Group

Principal Customer Experience Program Manager - The Office Product Group

Microsoft

Redmond, WA • On-site

Full-time

Posted 6 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

78th of 245 rated software companies

Job description

Overview
The Office Product Group (OPG) is looking for a Principal Customer Experience Program Manager to serve as the connective tissue between our largest, most strategic customers and the engineering and product teams who build Office and Copilot in Office. In this role you will own the end-to-end experience of priority accounts, turning frontline customer signal into product improvement, leading high-stakes recovery engagements, and accelerating adoption of our newest AI capabilities.
This is a high-visibility, high-impact role for someone who is equally comfortable in a CXO briefing and in the product telemetry. You will engage directly with executives at Fortune 2500 organizations, diagnose systemic friction, and drive measurable change across the product and the field. Curiosity, analytical rigor, and a hands-on instinct to actually use and test the product are essential to success.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Drive strategic customer engagements. Build and own trusted relationships with our most strategic accounts, representing the voice of the customer inside the product group and the voice of the product to the customer.

  • Manage executive escalations. Act as the senior point of accountability for critical escalations, coordinating rapid, cross-functional response, communicating clearly with executive stakeholders, and driving issues to resolution.

  • Lead "Get to Green" recovery engagements. Own customer recovery for critical, at-risk accounts: assess root causes, build and execute a structured recovery plan, align engineering, product, FastTrack, and field partners, and restore customer health and confidence.

  • Gather and synthesize customer feedback and product asks. Systematically capture feedback, feature requests, and unmet needs; translate them into clear, prioritized, well-evidenced input for product and engineering teams.

  • Identify systemic issues and improve product quality. Move beyond one-off fixes, analyze patterns across accounts and signals to surface systemic problems, then partner with engineering to drive durable quality improvements.

  • Enable adoption of Copilot in Office. Help customers successfully adopt and scale Copilot and our newest AI capabilities within Office, removing blockers and sharing best practices that unlock value.

  • Partner across the organization. Work shoulder-to-shoulder with engineering, product, FastTrack, and field teams, and partner closely with product groups beyond OPG, such as Copilot, to align on priorities, close the loop on customer commitments, and deliver a coherent customer experience.

  • Test and pressure-test the product. Use the product deeply and hands-on, replicating customer scenarios to validate quality, anticipate issues, and ground your recommendations in firsthand experience.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Preferred Qualification:
  • Demonstrated experience in customer experience, customer success, technical program management, or a related discipline working with large enterprise customers.
  • Demonstrated ability to engage and build credibility with CXO-level executives at Fortune 2500 organizations.
  • Demonstrated track record managing executive escalations and leading recovery or "turnaround" engagements for critical accounts.
  • Demonstrated analytical skills - able to work with data and telemetry to identify patterns, isolate systemic issues, and build evidence-based recommendations.
  • Curiosity and a hands-on mindset - a genuine drive to understand how the product works, to use and test it directly, and to get to the root of problems.
  • Cross-functional collaboration and communication skills, with experience effectively partnering across engineering, product, and field organizations.
  • Cross-team collaboration, a proven connector who builds trust-based partnerships and works closely with other product groups beyond OPG, such as Copilot, to drive shared customer outcomes.
  • Ability to operate with ambiguity, balance multiple high-priority accounts, and drive outcomes without direct authority.
  • Experience enabling enterprise adoption of Copilot and related AI capabilities at scale.
  • Familiarity with the Office / Microsoft 365 ecosystem and the FastTrack and field engagement models.
  • Experience designing and creating customer-led evaluations ("evals") to measure and improve product quality and AI performance, a plus.
  • Background partnering directly with engineering teams on product quality and roadmap influence.

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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