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Customer Experience Program Manager Jobs in Seattle, WA

Michaels Stores

Customer Experience Manager

Tukwila, WA · On-site

$22.75 - $25.60/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

CRH

Customer Experience Manager

Tacoma, WA

$80K - $100K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Philips

Customer Experience Manager

Bothell, WA

$205K/yr

Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program ...

Verathon Inc.

Senior Program Manager

Bothell, WA · On-site

$153K - $193K/yr

Senior Program Manager Location US-WA-Bothell ID 2026-1769 Position Type Full Time Work Model ... Understanding the cross-functional implications on the customer experience and overall satisfaction

Verathon, Inc.

Senior Program Manager

Bothell, WA

$153K - $193K/yr

... the customer experience and overall satisfaction Provide regular and timely communication of ... program managers Regularly interact with Executive Leadership Team, vendors, and contract ...

Collabera

Program Manager

Redmond, WA

Our Client is looking for a highly experienced Program Manager with a background in Social Media ... Launching a new customer engagement program. * Setting up some programs around engaging with a new ...

Cypress HCM

Program Manager

Seattle, WA

$100 - $140/hr

Seattle-based candidates required to support face to face customer meetings if needed * 6 month assignment Overview: * We are seeking a seasoned Program Manager contractor with deep experience in ...

Verathon, Inc.

Senior Program Manager

Bothell, WA

$153K - $193K/yr

The Sr. Program Manager is responsible for leading and managing new product development (NPD ... customer experience and overall satisfaction • Provide regular and timely communication of ...

Spruce Infotech

Program Manager

Seattle, WA · On-site

This individual must have a proven record of delivering results through strong program management skills, problem solving skills, strong ability to prioritize, and a passion for customer experience.

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Customer Experience Program Manager information

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$10

$61

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How much do customer experience program manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer experience program manager in Seattle, WA is $61.54, according to ZipRecruiter salary data. Most workers in this role earn between $41.06 and $79.04 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Seattle, WA? For Customer Experience Program Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Seattle, WA look for? The top searched job categories for Customer Experience Program Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Customer Experience Program Manager jobs? Cities near Seattle, WA with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $128,011 per year, or $61.5 per hour.

Customer Experience Program Manager -Windows Gaming Team

Microsoft

Redmond, WA • On-site

$119K - $234K/yr

Full-time

Posted 2 days ago

New

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

78th of 246 rated software companies

Job description

Overview
Microsoft is looking for a Senior Program Manager to help define and drive the future of graphics development on Windows. The Windows Graphics team builds foundational platform technologies used by game developers, GPU partners, and application developers worldwide to deliver high-performance experiences across the Windows ecosystem.
This role sits at the intersection of developer platform strategy, engineering execution, and industry engagement, with responsibility for technologies including DirectX, HLSL, PIX, graphics tooling, performance analysis, and emerging GPU technologies.
As a Senior Program Manager, you will partner closely with engineers, architects, game developers, game engine providers, GPU vendors, and internal Microsoft teams to shape platform investments that power the next generation of gaming, AI acceleration, and high-performance applications. You will own product strategy, roadmap development, partner engagement, and execution across initiatives that influence the broader Windows graphics ecosystem.This is a highly visible role requiring strong technical depth, cross-functional leadership, and a passion for empowering developers.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Define and drive product strategy, vision, and roadmap for graphics technologies including DirectX, HLSL, PIX, and related developer tools.
  • Identify industry trends, developer needs, and emerging opportunities across gaming, AI acceleration, graphics, and high-performance computing workloads.
  • Partner with engineers, architects, GPU vendors, game studios, engine developers, and ecosystem partners to shape platform direction and feature investments.
  • Gather customer and developer feedback and translate technical requirements into product strategy and prioritized investments.
  • Lead complex cross-functional initiatives involving engineering, design, marketing, business planning, and partner teams.
  • Drive alignment across stakeholders, manage dependencies, and deliver strategic programs that advance the Windows graphics ecosystem.
  • Define success metrics, monitor progress, and communicate business and technical outcomes to senior leadership.
  • Champion developer productivity through investments in tooling, diagnostics, debugging, profiling, and performance analysis.
  • Collaborate with engineering teams on architecture decisions, feature prioritization, and long-term platform strategy.
  • Represent Microsoft graphics technologies through customer engagements, technical reviews, conferences, and industry events.
  • Help shape technical documentation, developer content, samples, and community engagement efforts.
  • Serve as a trusted advocate for customer and partner needs throughout the product lifecycle.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.

Preferred Qualifications:
  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • Experience defining product strategy and roadmap for developer platforms, graphics technologies, or large-scale software ecosystems.
  • Experience working with game studios, game engines, silicon vendors, or developer ecosystems.
  • Experience with graphics APIs and technologies such as DirectX, HLSL, Vulkan, OpenGL, Metal, or similar platforms.
  • Experience leading cross-functional initiatives involving multiple engineering and business stakeholders.
  • Strong communication and stakeholder management skills, including executive presentations and external partner engagement.
  • Familiarity with graphics development, developer tools, GPU architectures, rendering pipelines, shader systems, and graphics performance optimization.
  • Experience with graphics debugging, profiling, or performance analysis tools such as PIX, RenderDoc, or similar solutions.
  • Passion for graphics, gaming, AI acceleration, and developer platforms.

#Windows #DirectX, #HLSL, #PIX, #Shaders, #Graphics, #Gaming
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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