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Customer Experience Program Manager Jobs in Vancouver, WA

US Bank

Project Manager- Customer Experience

Gresham, OR · Hybrid

$98K - $115K/yr

The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy ... The E-Verify program is an Internet-based employment eligibility verification system operated by ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. * 3+ years' experience using an ERP system * Ability to travel ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. * 3+ years' experience using an ERP system * Ability to travel ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

Highly computer literate Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. 3+ years' experience using an ERP system ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Supervisor

Tualatin, OR

$16.95 - $17.45/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Procom Consultants Group

Program Manager

Hillsboro, OR · On-site

Program Manager Job Details Program Manager works as a core member of the Developer Experience and Strategy team. In this role the candidate will be required to manage parts of a developer program ...

Retronix Semiconductor

Program Manager

Hillsboro, OR · On-site

We are seeking an experienced, hands-on Program Manager to lead customer-facing operations at our Oregon site. The Program Manager is responsible for overall program performance, customer stability ...

Columbia

Customer Experience Lead

Portland, OR

From merchandising and marketing to product management and technology, the consumer is central to ... our Winback program. This person will also proactively offer recommendations for consumer ...

Behavioral Imprints LLC

Program Manager

Beaverton, OR · On-site

... Customer service oriented • Collaborative demeanor Required Experience and Credentials: • Enrolled in coursework towards BCBA • 2+ years of ABA experience This position is available in the ...

New

Columbia

Customer Experience Lead

Portland, OR · On-site

From merchandising and marketing to product management and technology, the consumer is central to ... our Winback program. This person will also proactively offer recommendations for consumer ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Vancouver, WA

Customer Experience Program Manager information

See Vancouver, WA salary details

$9

$56

$89

How much do customer experience program manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience program manager in Vancouver, WA is $56.62, according to ZipRecruiter salary data. Most workers in this role earn between $37.74 and $72.74 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Vancouver, WA?

For Customer Experience Program Manager jobs in Vancouver, WA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Vancouver, WA look for?

The top searched job categories for Customer Experience Program Manager jobs in Vancouver, WA are:

What cities near Vancouver, WA are hiring for Customer Experience Program Manager jobs?

Cities near Vancouver, WA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Vancouver, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $117,768 per year, or $56.6 per hour.

Customer Program Manager, International Packaging

Veritiv Corporation

Portland, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Job Purpose:

The Program Manager will work in a cross-functional role coordinating globally with stakeholders from Sales, Engineering, Marketing, Procurement, and Supply Chain teams. The Program Manager will define program scopes and lead projects from the RFQ stage through implementation, ensuring the on-time execution of customer requirements. This role will be responsible for driving new packaging development for sustainable, user friendly, and cost competitive packaging. Expertise in a variety of packaging disciplines is critical and will be a key focus along with collaboration skills and personal drive.

Job Responsibilities:

SOW development, project planning, scheduling, progress tracking/monitoring, resource assignment, risk management, scope management, driving the teams, carrying out the projects against committed goals, managing project members and dependencies and presenting to internal teams and where needed, external partners.
Complete program level documentation and reports such as KPIs, KAIs, and Milestones.
Negotiate terms/price/conditions in accordance with management objectives understanding trade-offs between scope, quality, time, and cost.
Proactive identification of programs risks, and development of risk mitigation plans as required.
Liaise with the customers, establishing and maintaining single point of contact to ascertain satisfaction with progress and performance.
Monitor the project status, establish, and update plans with actual and forecasted details, coordinate correctives actions to mitigate risk items and prevent deviations from the plan of record.
Work closely with adjacent functional groups such as Sales, Engineering, Supply Chain, Manufacturing, and Marketing to coordinate interdepartmental activities ensuring the completion of the project on schedule and within the customer parameters.
Execute new material innovation and sustainability projects to meet customer timeline and requirements.
Attends and schedules project meetings, and manages the production of agendas and meeting minutes.
Initiate and support continuous improvements to our processes and workflows.

Additional Responsibilities & Qualifications:

Minimum 3 years of experience in program management.

3+years of experience in NPI project planning preferably within a manufacturing environment.

International business experience in China / Southeast Asia / Mexico preferred.

Experienced program management practitioner able to work unsupervised.

Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Excellent organizational skills in a multi-disciplined and multi-project environment.

Ability to effectively present information to internal and external partners.

Motivated, self-directed and demonstrate effective problem-solving skills.

Ability to present to a wide audience range of corporate customer contacts.

Stakeholder management skills.

Conflict resolution and problem-solving skills.

General knowledge of packaging design, packaging test protocols, international sourcing, supply chain optimization, business case development.

College degree in related field or equivalent Business experience.

Major or Specialty Area: Supply Chain, Packaging, Business Management.

Formal project management qualification: PMP, CAPM, PMI-ACP certification, or equivalent professional certification.

Work Experience:

3-5 years of related job experience. A thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems, and logistics) that is preferably from a large, national, or decentralized organization. Excellent verbal, written, people, and diplomacy skills are required. Experience of interpreting strategy and policy in order to set and deliver objectives. Experience with Salesforce.com or other CRM is preferred. Experience working with ERP systems, contract management, CRM systems and project management tools preferred. Strong customer service skills (friendly, courteous and helpful).

Education:

College Degree Preferred Agile Certified Practitioner (ACP) - Project Management Institute Certified Associate in Project Management (CAPM) - Project Management Institute

Working Conditions & Physical Requirements:

A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.

The position also requires frequent lifting and/or moving up to 10 pounds.

The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

Non-traditional work hours / flexible work schedule, 15% - 20% time spent coordinating with partners in the China / Southeast Asia region time zones.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.comand connect with the Company on LinkedIn.

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