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Customer Experience Program Manager Jobs in Bellevue, WA

Smartsheet

Sr. CE Program Manager

Bellevue, WA · On-site

$130K - $131K/yr

You will drive strategic customer experience initiatives, evaluate new tools and processes, own ... Expertise in program management tools, marketing automation platforms (Marketo, Salesforce ...

Verathon, Inc.

Senior Program Manager

Bothell, WA · On-site

$153K - $193K/yr

The Sr. Program Manager is responsible for leading and managing new product development (NPD ... customer experience and overall satisfaction • Provide regular and timely communication of ...

Cypress HCM

Program Manager

Seattle, WA · On-site

$100 - $140/hr

Seattle-based candidates required to support face to face customer meetings if needed * 6 month assignment Overview: * We are seeking a seasoned Program Manager contractor with deep experience in ...

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Customer Experience Program Manager information

See Bellevue, WA salary details

$10

$61

$96

How much do customer experience program manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer experience program manager in Bellevue, WA is $61.04, according to ZipRecruiter salary data. Most workers in this role earn between $40.67 and $78.41 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Bellevue, WA?

For Customer Experience Program Manager jobs in Bellevue, WA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Bellevue, WA look for?

The top searched job categories for Customer Experience Program Manager jobs in Bellevue, WA are:

What cities near Bellevue, WA are hiring for Customer Experience Program Manager jobs?

Cities near Bellevue, WA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Bellevue, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $126,955 per year, or $61 per hour.

Principal Customer Experience Program Manager

Microsoft

Redmond, WA • On-site

$142K - $274K/yr

Full-time

Posted 27 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Overview
Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach.
As the Principal Customer Experience Program Manager, you will join the Windows Commercial Scale Team as part of the Windows Ecosystem and Commercial Engagement organization. In this role, you are pivotal to enabling success for the Windows Commercial business, focusing on driving engagement with strategic partners (GSIs, Managed Service Providers, device manufacturers and sellers) and empowering partner enablement at scale. Our goal is to grow Windows commercial share by working through scale partners so that solving a problem once benefits thousands of downstream accounts. Through our partner enablement and engagement work, you will help deliver solid value to enterprise customers and support growth in this high-impact area as Microsoft continues to invest in delivering the best platform for today's commercial customers and supporting their future needs.
You will work directly with both internal product engineering teams and external partners and customers, developing programs and approaches that scale success across a broad customer base. Solving a problem once with partner improves outcomes across the thousands of accounts they serve. Your expertise and leadership will be key to creating and executing motions that grow adoption of Windows in the enterprise sector, enabling customer outcomes that fuel our business priorities.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.
Responsibilities
  • Develop partner-specific strategies and drive partner selection and expansion decisions (customer scope, product stack coverage, geography, likelihood to adopt and produce feedback).
  • Increase the install base health of the top partner-managed Windows customers, working with partners and internal stakeholders, through the following motions:
    • Drive technical resolution: Architect solutions with Windows and Intune engineering teams to prioritize and drive both product fixes and non-engineering fixes (pre-sales support, enablement, marketing assets, partner education).
    • Scale through partners: Drive creation of reusable, packaged solutions based on partner experiences that scale to multiple partners, AND design experiments with partners, compile insights, and scale them to the broader ecosystem of unmanaged partners.
    • Partner signal: Engage strategic scale partners to collect product insights, Windows deployment and management pain points, manage escalations, and route aggregated signal to engineering to drive resolution.
    • Voice of the Partner: Act as the Voice of the Partner throughout the engineering planning process.
    • Enablement: Equip partners with Windows value proposition, roadmap, and compete messaging, and build partner-facing routes into Windows engineering.
  • Evaluate customer strategies for product alignment and proactively advocate for enhancements to Microsoft solutions, using trends and insights to develop solutions proactively.
  • Collaborate with partners to define conditions of success, gather requirements, and resolve potential blockers in deployments, adapting implementation as needed for optimal customer satisfaction.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development.
    • OR equivalent experience.

Preferred Qualifications:
  • Experience working with external customers and/or partners, cultivating and sustaining positive, long-term interactions.
  • Knowledge of Microsoft endpoint management products/services and the ability to drive technical conversations.
  • Experience building and managing strategic partnerships in the technology ecosystem.
  • Proven ability to translate partner and customer feedback into actionable product and engineering recommendations.
  • Experience driving end-to-end deployment, adoption, and change management initiatives for enterprise customers.
  • Proven ability to influence without authority and build trusted relationships across technical and business stakeholders.
  • Strong written and verbal communication skills, including executive-level presentations and stakeholder engagement.

#W+DJOBS
#WINDOWS
Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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