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Customer Experience Program Manager Jobs in Columbus, OH

Semiserve

Program Manager

Columbus, OH

$155K - $175K/yr

Program Manager (Electrical Power Distribution) Location: Columbus, OH Schedule: Monday-Friday (On ... Experience coordinating FATs, field testing, commissioning, or customer inspections preferred.

Epitec

Program Manager

Columbus, OH · On-site

$59/hr

Contract- possible extension Epitec is seeking an experienced Program Manager 3 to lead a large-scale application modernization initiative for the State of Ohio. This role will be responsible for ...

EPITEC

Program Manager

Columbus, OH · On-site

$69 - $94/hr

Contract- possible extension Epitec is seeking an experienced Program Manager 3 to lead a large-scale application modernization initiative for the State of Ohio. This role will be responsible for ...

Five Below

Customer experience manager

Columbus, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Southeast Healthcare

Residential Program Manager

Columbus, OH · On-site

$60K - $66K/yr

e are seeking a compassionate and experienced Program Manager to lead the daily operations of a residential behavioral health program serving women with co-occurring mental health and substance use ...

CFA Institute

Senior Program Manager

London, OH · Hybrid

$109K - $145K/yr

Are you an experienced program manager who can take ownership of complex, multi-workstream change? Do you enjoy getting beyond the plan and RAID log to understand the substance of a program ...

Global Medical Response

Program Manager

Lancaster, OH · On-site

The Program Manager (PM) provides leadership, support and the resources so that the base can ... Responsible for "customer listening" to understand and gain insight to the customer experience ...

Air Evac Lifeteam

Program Manager

Lancaster, OH · On-site

More Information about this Job The Program Manager (PM) provides leadership, support and the ... Responsible for "customer listening" to understand and gain insight to the customer experience ...

Air Evac Lifeteam

Program Manager

Lancaster, OH

More Information about this Job The Program Manager (PM) provides leadership, support and the ... Responsible for "customer listening" to understand and gain insight to the customer experience ...

Global Medical Response

Program Manager

Lancaster, OH · On-site

The Program Manager (PM) provides leadership, support and the resources so that the base can ... Responsible for "customer listening" to understand and gain insight to the customer experience ...

TEKsystems

Program Manager

Columbus, OH · Hybrid

$70 - $85/hr

... equivalent experience - 10+ years of progressive experience managing complex IT programs or ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

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Customer Experience Program Manager information

See Columbus, OH salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience program manager in Columbus, OH is $52.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $67.12 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Columbus, OH?

For Customer Experience Program Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Columbus, OH look for?

The top searched job categories for Customer Experience Program Manager jobs in Columbus, OH are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $108,671 per year, or $52.2 per hour.

Program Manager

Semiserve

Columbus, OH

$155K - $175K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Title: Program Manager (Electrical Power Distribution)
Location: Columbus, OH
Schedule: Monday-Friday (On-site)
Travel: 25% (Locally-based)
Pay: $155,000 - $175,000
Duration: Direct Hire

Position Overview
This client is seeking an experienced Program Manager with a strong background in electrical power distribution to lead complex projects from order entry through final delivery.

The ideal candidate brings 10+ years of relevant experience, strong knowledge of electrical power distribution equipment, and experience managing projects within an engineered-to-order or manufacturing environment.

Key Responsibilities
  • Lead projects from order entry through product startup, turnover, and final delivery.
  • Develop and manage project plans and schedules while proactively identifying bottlenecks and opportunities to improve execution.
  • Lead cross-functional teams across Sales, Engineering, Production, and Quality, including design reviews and project status meetings.
  • Serve as the primary program liaison for customers, managing specifications, sales orders, project updates, feedback, and issue resolution.
  • Manage vendors and subcontractors, including component requirements, lead times, quality, and delivery schedules.
  • Own project budgets and financial reporting while identifying opportunities to improve margins and profitability.
  • Coordinate factory inspections, quality activities, FATs, and customer-witnessed testing.
  • Manage project documentation, including schedules, submittals, manuals, and technical data packages.
  • Coordinate final logistics and site-delivery requirements.
  • Travel to customer and supplier sites as needed, with periods of 50%+ travel per month.

Qualifications
  • 10+ years of relevant professional experience.
  • Bachelor's degree in Engineering, Project Management, or a related technical field.
  • Strong knowledge of electrical power distribution equipment required.
  • Experience managing projects in an engineered-to-order, manufacturing, or similar technical environment preferred.
  • Experience using ERP systems and Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Understanding of UL, NEC, and applicable industry standards preferred.
  • Experience coordinating FATs, field testing, commissioning, or customer inspections preferred.
  • PMP certification or formal project management training is a plus.
  • Strong customer-facing, communication, analytical, problem-solving, organizational, and decision-making skills.
  • Ability to manage multiple priorities while maintaining strong attention to detail and project documentation.
  • Ability to pass required background and drug screening.
  • Willingness and ability to travel extensively to customer and supplier locations.

Compensation & Benefits
  • Salary: $157,000 – $174,000
  • PTO/ESST and paid holidays
  • Medical, dental, and vision insurance
  • $100 individual / $300 family health insurance deductible
  • 401(k)
  • Life insurance
  • Short-term disability
  • Paid weekly

#INDW

Education:Employment Type: CONTRACTOR

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