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Customer Experience Program Manager Jobs in Columbus, OH

Lorven Technologies, Inc.

Senior Program Manager

Columbus, OH · On-site

$108K - $108K/yr

Insurance Experience * Life & Annuity, ALIP Experience. * Program planning and delivery expertise * Dependency management and criticalpath analysis * Agile and hybrid delivery methodologies * Strong ...

New

Semiserve

Program Manager

Columbus, OH

$155K - $175K/yr

Program Manager (Electrical Power Distribution) Location: Columbus, OH Schedule: Monday-Friday (On ... Experience coordinating FATs, field testing, commissioning, or customer inspections preferred.

Epitec

Program Manager

Columbus, OH · On-site

$59/hr

Contract- possible extension Epitec is seeking an experienced Program Manager 3 to lead a large-scale application modernization initiative for the State of Ohio. This role will be responsible for ...

CFA Institute

Senior Program Manager

London, OH · Hybrid

$109K - $145K/yr

Are you an experienced program manager who can take ownership of complex, multi-workstream change? Do you enjoy getting beyond the plan and RAID log to understand the substance of a program ...

TEKsystems

Program Manager

Columbus, OH · Hybrid

$70 - $85/hr

... equivalent experience - 10+ years of progressive experience managing complex IT programs or ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Program Manager

Columbus, OH · Hybrid

... equivalent experience - 10+ years of progressive experience managing complex IT programs or ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

MGM Transformers

Program Manager

Columbus, OH · On-site

$157K - $174K/yr

Columbus, OH Program Manager Electrical Power Distribution - Results-driven Program Manager with ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

States Manufacturing LLC

Program Manager

Columbus, OH · On-site

$157K - $174K/yr

Columbus, OH Program Manager | Electrical Power Distribution - Results-driven Program Manager with ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

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Customer Experience Program Manager information

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$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer experience program manager in Columbus, OH is $52.24, according to ZipRecruiter salary data. Most workers in this role earn between $34.81 and $67.12 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Columbus, OH?

For Customer Experience Program Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Columbus, OH look for?

The top searched job categories for Customer Experience Program Manager jobs in Columbus, OH are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $108,671 per year, or $52.2 per hour.

Senior Program Manager

Lorven Technologies, Inc.

Columbus, OH • On-site

$108K - $108K/yr

Other

Posted 3 days ago

New

Job description

Title: Senior Program Manager

Location: Columbus, OH

Onsite

Contract

Job Description :

Role Summary

The Senior Program Manager will provide strategic leadership and oversight for the Annuity Modernization Program ensuring alignment with enterprise objectives managing complex dependencies and driving value realization across all workstreams This role requires extensive experience managing complex transformation programs across large enterprises

Key Responsibilities

  • Strategic Alignment Vision Translate strategy into a clear future state measurable outcomes and a multiyear roadmap Develop transformation charter case for change and outcome maps
  • Portfolio Prioritization Lead initiative prioritization by value feasibility risk and capacity Develop business cases funding requests and investment decision frameworks
  • Governance  Accountability Design and facilitate governance models decisionrights matrices RACI frameworks and escalation protocols to enable timely traceable decisions
  • Integrated Planning Ensure business technology data process change and release plans are integrated and actively replanned Manage critical path and dependencies
  • Value Realization Develop benefits realization plans executive dashboards and KPI scorecards Lead value reviews and correctiveaction planning
  • PMO Enablement Establish reusable methods playbooks templates and continuous improvement practices

Required Skills

  • Insurance Experience
  • Life & Annuity, ALIP Experience.
  • Program planning and delivery expertise
  • Dependency management and criticalpath analysis
  • Agile and hybrid delivery methodologies
  • Strong leadership direct and matrix management
  • Executive communication and stakeholder management
  • Financial analysis and business case development
  • Methodology design and PMO operations
  • Financial services industry acumen
  • Extensive complex transformation program management
  • Enterprisewide change orchestration
  • Multiworkstream integration and sequencing
  • Legacy system modernization strategy
  • Organizational transformation leadership
  • Vendor and partner ecosystem management
  • Transformation risk assessment and mitigation
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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