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Customer Experience Program Manager Jobs in Texas

Paychex

Manager, Customer Experience

Irving, TX · Remote

$98K - $155K/yr

Overview The Manager, Customer Experience (CX) will be primarily responsible for managing a ... Creates and implements on-going CX programs to leverage existing knowledge and expertise in the ...

StandardAero

Customer Program Manager

San Antonio, TX · On-site

Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment. * Demonstrated experience managing program performance related to cost ...

AtOrchard LLC

Program Manager

Austin, TX · On-site

Description: @Orchard LLC is seeking an experienced Program Manager to support a highly visible NOAA program. This position is contingent upon contract award. The Program Manager serves as the ...

BlueSky Resource Solutions

Program Manager

Dallas, TX · On-site

Program Manager - Fiber Infrastructure ConstructionPosition Overview: We are seeking an experienced ... Experience supporting business development, account growth, or strategic customer initiatives is ...

Analygence

Program Manager

San Antonio, TX

Tharros is seeking an experienced Program Manager in support of Air Force cyber operational test and cyber range efforts in San Antonio, TX. The PM will provide complete oversight and management of a ...

TheStaffed

Program Manager

Coppell, TX · On-site

Our client is seeking an experienced Program Manager to lead and oversee enterprise-level initiatives within the mortgage banking sector. This role offers the opportunity to manage complex, large ...

GD Resources LLC

Program Manager

Houston, TX · On-site

GD Resources LLC is seeking an experienced Program Manager to provide overall program management and coordination for Facilities Management activities, projects, personnel, and associated ...

New

GDR Defense

Program Manager

Houston, TX · On-site

GD Resources LLC is seeking an experienced Program Manager to provide overall program management and coordination for Facilities Management activities, projects, personnel, and associated ...

New

Albers Aerospace

Program Manager

Mckinney, TX · On-site

Experience managing programs from award through completion, including SOWs, CDRLs, and customer deliverables * Demonstrated ability to lead cross-functional Integrated Product Teams (IPTs) * Working ...

Analygence

Program Manager

San Antonio, TX · On-site

Description Tharros is seeking an experienced Program Manager in support of Air Force cyber operational test and cyber range efforts in San Antonio, TX. The PM will provide complete oversight and ...

Nokia

Customer Program Manager

Coppell, TX · On-site

Experience with change management processes and tools. * Knowledge of financial forecasting and budget management in projects/programs. Manages customer program (collection of projects managed ...

Cliftonlarsonallen

Program Manager

Houston, TX · On-site

CLA is growing and seeking to hire an experienced Program Manager to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In ...

Q2

Customer Experience Manager

Austin, TX

We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...

Michaels Stores

Customer Experience Manager

Humble, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

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Customer Experience Program Manager information

See Texas salary details

$8

$50

$79

How much do customer experience program manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer experience program manager in Texas is $50.38, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.71 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Texas?

For Customer Experience Program Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Texas look for?

The top searched job categories for Customer Experience Program Manager jobs in Texas are:

What cities in Texas are hiring for Customer Experience Program Manager jobs?

Cities in Texas with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,798 per year, or $50.4 per hour.

Program Manager, Customer Experience

Socket.dev

Austin, TX • On-site

$120 - $150/hr

Other

Posted 5 days ago

Job description

Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC - makes engineering more powerful, but also more complex and chaotic.

Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.

Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.

We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable business value, building operational frameworks, and implementing scalable processes that enhance customer satisfaction and drive long-term impact.

As the Program Manager, you will partner cross-functionally to align CX initiatives with business objectives, create systems to track and measure program outcomes, and continually optimize operations through data insights and structured experimentation

Key Responsibilities

  • Execute Vision to Value: Translate the CX strategic vision into tangible, scalable programs that deliver measurable customer and business impact.
  • Program Design & Execution: Lead the end-to-end development and implementation of scalable CX initiatives across multiple customer segments and touchpoints.
  • Impact Frameworks: Design and implement frameworks to measure program effectiveness, including defining KPIs, tracking progress, and assessing ROI.
  • Data-Driven Decisions: Use quantitative and qualitative data to assess performance, uncover insights, and make informed decisions that improve program outcomes.
  • Cross-Functional Collaboration: Partner with CS, Product, Support, Marketing, Sales, and Analytics teams to ensure seamless program execution and alignment with broader business goals.
  • Process Optimization: Identify inefficiencies in CX delivery and drive continuous improvement through automation, standardization, and scalable workflows.
  • Reporting & Communication: Develop precise, concise reporting mechanisms and communicate program performance, risks, and opportunities to stakeholders and leadership.

Requirements
  • 5+ years of experience in program management, operations, or customer experience roles, preferably in a B2B or scaled service environment.
  • Proven success in managing and scaling cross-functional programs.
  • Strong analytical and data storytelling skills; ability to derive insights and drive action from large data sets.
  • Experience developing frameworks to measure program success and linking outcomes to business KPIs.
  • Exceptional communication, stakeholder management, and organizational skills.
  • Strong proficiency in project management tools (e.g., Notion, Asana, Jira, Smartsheet) and data tools (e.g., Excel, Looker, Tableau)
  • Based in Boston or Austin with ability to be in-office 3 days per week
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