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Customer Experience Program Manager Jobs in Texas

Haven Energy

Experience Program Manager

Austin, TX · Remote

$85K - $115K/yr

We combine technology, operations, and customer experience to make the transition to home energy simple and trustworthy. Overview We're looking for an Experience Program Manager to own the ...

StandardAero

Customer Program Manager

San Antonio, TX · On-site

Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment. * Demonstrated experience managing program performance related to cost ...

StandardAero

Customer Program Manager

San Antonio, TX · On-site

Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment. * Demonstrated experience managing program performance related to cost ...

AtOrchard LLC

Program Manager

Austin, TX · On-site

Description: @Orchard LLC is seeking an experienced Program Manager to support a highly visible NOAA program. This position is contingent upon contract award. The Program Manager serves as the ...

Analygence

Program Manager

San Antonio, TX

Tharros is seeking an experienced Program Manager in support of Air Force cyber operational test and cyber range efforts in San Antonio, TX. The PM will provide complete oversight and management of a ...

Albers Aerospace

Program Manager

Mckinney, TX · On-site

Experience managing programs from award through completion, including SOWs, CDRLs, and customer deliverables * Demonstrated ability to lead cross-functional Integrated Product Teams (IPTs) * Working ...

Analygence

Program Manager

San Antonio, TX · On-site

Description Tharros is seeking an experienced Program Manager in support of Air Force cyber operational test and cyber range efforts in San Antonio, TX. The PM will provide complete oversight and ...

Nokia

Customer Program Manager

Coppell, TX · On-site

Experience with change management processes and tools. * Knowledge of financial forecasting and budget management in projects/programs. Manages customer program (collection of projects managed ...

Nokia

Customer Program Manager

Coppell, TX · On-site

Subfamily Description Customer Project Management (CPM) ensures customer projects / programs are ... Knowledge & Experience Management Experience / Achieved well-advanced skills of a specific ...

Sweve Tech LTD

Program Manager

Dallas, TX · Remote

We are seeking an experienced and results-oriented Program Manager to lead and oversee the successful execution of multiple projects across our organization. The ideal candidate will have strong ...

Michaels Stores

Customer experience manager

Spring, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Michaels Stores

Customer Experience Manager

Tyler, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Michaels Stores

Customer Experience Manager

Webster, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

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Customer Experience Program Manager information

See Texas salary details

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How much do customer experience program manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience program manager in Texas is $50.38, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.71 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Texas? For Customer Experience Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Texas look for? The top searched job categories for Customer Experience Program Manager jobs in Texas are:
What cities in Texas are hiring for Customer Experience Program Manager jobs? Cities in Texas with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $104,798 per year, or $50.4 per hour.
Experience Program Manager

Experience Program Manager

Haven Energy

Austin, TX • Remote

$85K - $115K/yr

Full-time

Posted 11 days ago

Job description

About Haven Energy

Haven Energy helps homeowners access clean, resilient energy through solar and battery systems. We combine technology, operations, and customer experience to make the transition to home energy simple and trustworthy.

Overview

We're looking for an Experience Program Manager to own the operational health of our customer experience. This person will manage customer feedback programs, maintain customer journey communications, monitor customer experience quality, and ensure customer-facing touchpoints remain accurate as our processes evolve.

The ideal candidate is highly organized, customer-obsessed, and enjoys building systems that help teams consistently deliver great experiences. This role sits within the Experience Strategy team and works closely with Operations, Product, Sales, and Customer Support.

Customer experience is one of Haven's most important differentiators. This role will help ensure we continuously understand our customers, maintain a high-quality experience, and scale our operations without losing the trust and transparency that homeowners expect.

What You'll Do

Own Voice of Customer Programs

  • Manage customer feedback programs including NPS, CSAT, cancellation surveys, and referral feedback

  • Monitor response rates and feedback quality

  • Maintain customer experience dashboards and reporting

  • Identify recurring customer pain points and emerging trends

  • Produce regular customer experience health reporting

Manage Customer Journey Communications

  • Own customer-facing email and SMS communications throughout the customer lifecycle

  • Update communications as business processes evolve

  • Maintain communication templates and content libraries

  • Ensure customer messaging remains accurate, timely, and consistent

Monitor Experience Quality

  • Conduct regular customer journey audits

  • Review customer feedback and support interactions

  • Identify communication gaps, friction points, and broken experiences

  • Track and coordinate resolution of customer experience issues

Maintain Experience Systems

  • Maintain journey maps and customer-facing process documentation

  • Manage experience-related tooling and workflows

  • Support implementation of new customer experience initiatives

  • Improve operational processes that support customer experience measurement and execution

Drive Cross-Functional Alignment

  • Partner with Operations, Product, Sales, and Customer Support teams

  • Ensure customer experience updates are reflected across customer touchpoints

  • Help create consistency throughout the customer lifecycle

Success in This Role

Within your first year, you will:

  • Establish a reliable Voice of Customer operating cadence

  • Create visibility into customer sentiment and experience trends

  • Ensure customer communications remain current and accurate

  • Improve experience monitoring and issue identification

  • Help teams make more customer-informed decisions

Qualifications

  • 3–6 years of experience in Customer Experience, Customer Success Operations, Program Management, Service Operations, or a related field

  • Strong project and program management skills

  • Excellent written communication skills

  • Experience working cross-functionally across multiple teams

  • Strong attention to detail and operational rigor

  • Comfort working with data, dashboards, and reporting

  • Experience managing NPS, CSAT, or Voice of Customer programs

  • Nice to have: Experience in startups in home services, climate tech, energy, or operationally complex businesses

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