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Customer Experience Program Manager Jobs in Texas

Michaels Stores

Customer Experience Manager

Humble, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Q2

Customer Experience Manager

Austin, TX · On-site

We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...

HP Development Company, L.P.

Program Manager

Spring, TX · On-site

$105K - $161K/yr

Program Manager Description - We are looking for an experienced Program Manager to lead high-impact, cross-functional programs that drive organizational priorities and accelerate business success. In ...

Michaels Stores

Customer Experience Manager

Humble, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Community Options

Program Manager

Corpus Christi, TX · On-site

We are actively seeking an experienced Program Manager in Corpus Christi, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with ...

Community Options

Program Manager

Dallas, TX · On-site

We are actively seeking an experienced Program Manager in Dallas, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and ...

CGI Inc.

Program Manager

Dallas, TX · On-site

Program Manager Category: Project Management Main location: United States, Texas, Dallas Position ... Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance ...

Aristocrat Technologies, Inc.

Program Manager

Austin, TX · On-site

$90K - $167K/yr

About The Job As an experienced program delivery leader within the Global Product Strategic ... They frequently engage with peers, customers, and functional managers. They contribute to the ...

Community options

Program Manager

Corpus Christi, TX · On-site

We are actively seeking an experienced Program Manager in Corpus Christi, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with ...

Community options

Program Manager

Dallas, TX · On-site

We are actively seeking an experienced Program Manager in Dallas, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Texas

Customer Experience Program Manager information

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$8

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How much do customer experience program manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience program manager in Texas is $50.38, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are popular job titles related to Customer Experience Program Manager jobs in Texas?

For Customer Experience Program Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Texas look for?

The top searched job categories for Customer Experience Program Manager jobs in Texas are:

What cities in Texas are hiring for Customer Experience Program Manager jobs?

Cities in Texas with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,798 per year, or $50.4 per hour.

Customer Experience Manager

Michaels Stores

Humble, TX • On-site

Full-time, Part-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 949 frontline employees who took The Breakroom Quiz

651st of 734 rated retailers

Job description

Store - HSTN-ATASCOCITA, TX
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred
Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com "and" Michaels.ca ."The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit" www.michaels.com .
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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