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Customer Experience Program Manager Jobs in Texas

Kanshe Infotech

Program Manager Aviation

Dallas, TX · On-site

Program Management | Aviation Domain | Program Governance | Risk & Issue Management | Stakeholder Management | Cross-Functional Leadership | Roadmaps We are seeking an experienced Program Manager ...

Michaels Stores

Customer Experience Manager

Humble, TX · On-site

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Giacare Inc

Program Manager

San Antonio, TX · On-site

GiaCare is currently seeking an experienced Program Manager in support of anticipated healthcare ... Develop and maintain effective professional relationships with federal government customers and key ...

Allura

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Full Time Management Houston, TX, US Salary Range: $90,000.00 To $100 ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

Giacare Inc

Program Manager

San Antonio, TX · On-site

GiaCare is currently seeking an experienced Program Manager in support of anticipated healthcare ... Develop and maintain effective professional relationships with federal government customers and key ...

Raytheon

Senior Program Manager

Mckinney, TX · On-site

$107K - $108K/yr

Raytheon brings the strength of more than 100 years of experience and renowned engineering ... Coordinate and align interactions, dependencies, and transactions between customers and other ...

Raytheon Technologies

Senior Program Manager

Mckinney, TX · On-site

$107K - $108K/yr

Raytheon brings the strength of more than 100 years of experience and renowned engineering ... Coordinate and align interactions, dependencies, and transactions between customers and other ...

Nord

Customer Experience Manager

Mckinney, TX · On-site

Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers ...

| NORD

Customer Experience Manager

Mckinney, TX

Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers ...

Socket.dev

Program Manager-II

San Antonio, TX · On-site

$90K - $100K/yr

Program Manager II Knight Aerospace is seeking an experienced Program Manager II to join our team in San Antonio, TX . This role leads the daily execution of aerospace programs, ensuring customer ...

Five Below

Customer Experience Manager

Round Rock, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer experience program manager in Texas is $50.38, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.71 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Texas?

For Customer Experience Program Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Texas look for?

The top searched job categories for Customer Experience Program Manager jobs in Texas are:

What cities in Texas are hiring for Customer Experience Program Manager jobs?

Cities in Texas with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $104,798 per year, or $50.4 per hour.

Program Manager Aviation

Dallas, TX • On-site

Kanshe Infotech
IT Services • 11 - 50 employees
Learn more about Kanshe Infotechexternal

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Title: Program Manager – Aviation
Location: Dallas, TX – Onsite


Top Skills: Program Management | Aviation Domain | Program Governance | Risk & Issue Management | Stakeholder Management | Cross-Functional Leadership | Roadmaps


Job Description

We are seeking an experienced Program Manager with Aviation industry experience to lead strategic programs and complex initiatives from planning through successful delivery.


Key Responsibilities

  • Lead multiple strategic programs from inception to completion.
  • Develop program plans, roadmaps, timelines, and success metrics.
  • Manage risks, issues, dependencies, and program governance.
  • Coordinate cross-functional teams and stakeholders.
  • Track program performance and drive corrective actions.
  • Provide clear status updates and presentations to leadership.

Requirements

  • 8+ years of program/project management experience.
  • Strong Aviation domain experience.
  • Experience managing large-scale, cross-functional programs.
  • Strong leadership, communication, presentation, and problem-solving skills.
  • Bachelor’s degree in Business, Engineering, IT, or a related field.

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