ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Leander, TX

Port

Program Manager, Customer Experience

Austin, TX · On-site +1

We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable ...

AtOrchard LLC

Program Manager

Austin, TX · On-site

Description: @Orchard LLC is seeking an experienced Program Manager to support a highly visible NOAA program. This position is contingent upon contract award. The Program Manager serves as the ...

Q2

Customer Experience Manager

Austin, TX

Maintain Customer Engagement Program: Participate in regularly scheduled and as needed calls with ... experience. * Business to Business or Business to Consumer relationship management or Customer ...

Aristocrat Technologies, Inc.

Program Manager

Austin, TX · On-site

$90K - $167K/yr

About The Job As an experienced program delivery leader within the Global Product Strategic ... They frequently engage with peers, customers, and functional managers. They contribute to the ...

Portnox

Customer Experience Manager

Austin, TX · On-site

Customer Experience Manager Department: Customer Success Employment Type: Full Time Location: Austin, TX Description As a Customer Experience Manager at Portnox, you will play a pivotal role in ...

Portnox

Customer Experience Manager

Austin, TX · On-site

As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...

Five Below

Customer Experience Manager

Manor, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

HCL Global Systems Inc

Program Manager 3

Austin, TX · On-site

HCL Global Systems Inc is seeking an experienced Program Manager 3 to lead complex IT projects. The role involves managing multi-year budgets, developing project documentation, and ensuring alignment ...

next page

Showing results 1-20

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Leander, TX

Customer Experience Program Manager information

See Leander, TX salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Leander, TX is $51.67, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $66.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Leander, TX look for? The top searched job categories for Customer Experience Program Manager jobs in Leander, TX are:
What cities near Leander, TX are hiring for Customer Experience Program Manager jobs? Cities near Leander, TX with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,480 per year, or $51.7 per hour.

Program Manager, Customer Experience

Port

Austin, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC - makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable business value, building operational frameworks, and implementing scalable processes that enhance customer satisfaction and drive long-term impact.
As the Program Manager, you will partner cross-functionally to align CX initiatives with business objectives, create systems to track and measure program outcomes, and continually optimize operations through data insights and structured experimentation
Key Responsibilities
  • Execute Vision to Value: Translate the CX strategic vision into tangible, scalable programs that deliver measurable customer and business impact.
  • Program Design & Execution: Lead the end-to-end development and implementation of scalable CX initiatives across multiple customer segments and touchpoints.
  • Impact Frameworks: Design and implement frameworks to measure program effectiveness, including defining KPIs, tracking progress, and assessing ROI.
  • Data-Driven Decisions: Use quantitative and qualitative data to assess performance, uncover insights, and make informed decisions that improve program outcomes.
  • Cross-Functional Collaboration: Partner with CS, Product, Support, Marketing, Sales, and Analytics teams to ensure seamless program execution and alignment with broader business goals.
  • Process Optimization: Identify inefficiencies in CX delivery and drive continuous improvement through automation, standardization, and scalable workflows.
  • Reporting & Communication: Develop precise, concise reporting mechanisms and communicate program performance, risks, and opportunities to stakeholders and leadership.

Requirements
  • 5+ years of experience in program management, operations, or customer experience roles, preferably in a B2B or scaled service environment.
  • Proven success in managing and scaling cross-functional programs.
  • Strong analytical and data storytelling skills; ability to derive insights and drive action from large data sets.
  • Experience developing frameworks to measure program success and linking outcomes to business KPIs.
  • Exceptional communication, stakeholder management, and organizational skills.
  • Strong proficiency in project management tools (e.g., Notion, Asana, Jira, Smartsheet) and data tools (e.g., Excel, Looker, Tableau)
  • Based in Boston or Austin with ability to be in-office 3 days per week

Apply