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Customer Experience Program Manager Jobs in Houston, TX

MOCA Logistics

Be Seen First

Program Manager

Houston, TX · On-site

$60K - $65K/yr

Bilingual English and Spanish Program Manager - Operations MOCA Logistics is looking for an experienced Program Manager to oversee multiple projects and lead Project Managers and field teams across ...

MOCA Logistics

Be Seen First

Program Manager

Houston, TX · On-site

$60K - $65K/yr

Bilingual English and Spanish Program Manager - Operations MOCA Logistics is looking for an experienced Program Manager to oversee multiple projects and lead Project Managers and field teams across ...

GD Resources LLC

Program Manager

Houston, TX · On-site

GD Resources LLC is seeking an experienced Program Manager to provide overall program management and coordination for Facilities Management activities, projects, personnel, and associated ...

GDR Defense

Program Manager

Houston, TX · On-site

GD Resources LLC is seeking an experienced Program Manager to provide overall program management and coordination for Facilities Management activities, projects, personnel, and associated ...

Elementia

Customer Experience Manager

Houston, TX · On-site

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

Elementia

Customer Experience Manager

Houston, TX · On-site

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

Five Below

Customer Experience Manager

Houston, TX

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer experience manager

Baytown, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer experience manager

Baytown, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Richmond, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Richmond, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Katy, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Houston, TX

Customer Experience Program Manager information

See Houston, TX salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer experience program manager in Houston, TX is $51.64, according to ZipRecruiter salary data. Most workers in this role earn between $34.42 and $66.35 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Houston, TX?

For Customer Experience Program Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Houston, TX look for?

The top searched job categories for Customer Experience Program Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Experience Program Manager jobs?

Cities near Houston, TX with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,420 per year, or $51.6 per hour.

Program Manager

Houston, TX • On-site

MOCA Logistics
Transportation and Warehousing • 51 - 200 employees
Learn more about MOCA Logisticsexternal

$60K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

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Job description

Bilingual English and Spanish Program Manager – Operations


MOCA Logistics is looking for an experienced Program Manager to oversee multiple projects and lead Project Managers and field teams across our operations.


Key Responsibilities

  • Manage multiple projects simultaneously from planning through execution.
  • Lead Project Managers and field leadership teams.
  • Manage resources, schedules, budgets, logistics, and project risks.
  • Ensure safety, quality, profitability, and client satisfaction.
  • Build strong relationships with clients, vendors, and internal teams


Requirements

  • Bachelor's degree in Engineering, Logistics, Business Administration, or related field.
  • 3+ years of Project Management experience.
  • Strong leadership, budgeting, resource planning, and problem-solving skills.
  • PMP preferred.
  • OSHA-30 and PIT-MEWP certification Preferred
  • Fluent English; Spanish preferred.
  • Availability to travel approximately 20%


If you're ready to lead complex projects and teams in a fast-paced environment, we'd like to hear from you.


Company Description

At MOCA Logistics, we deliver warehouse project management services nationwide for the largest e-commerce company in the world. Our talented MOCANOS travel across the U.S. to manage launches, retrofits, and decommissions — and thanks to our explosive growth, we’ve been recognized on the Inc. 5000 Fastest Growing Companies list three years in a row.