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Customer Experience Program Manager Jobs in Houston, TX

UGI

Customer Experience Supervisor

Conroe, TX · On-site

... management process when necessary. * Monitors/observes service contacts and activities to provide ... Participates in recruitment programs and interviewing/selection to hire high quality individuals as ...

Radix

Program Manager

Houston, TX · On-site

Manage ongoing projects to guarantee customer satisfaction. * Lead sales activities within specific ... Experience with software, data and other technologies used in Industry. * Sales experience.

OmniForce

Senior Program Manager

Houston, TX

$110K - $111K/yr

... customer experience improvements, and emerging AI capabilities. This individual will serve as a ... Manage program interdependencies, resource coordination, critical path activities, and delivery ...

TJX Companies

Customer Experience Coor

New Caney, TX · On-site

$13 - $13.50/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Hill International

Program Manager

Houston, TX · On-site

Extensive experience with a variety of projects and the ability to manage multiple clients and ... Execute the client's program strategy involving the design and execution of strategic multi-site ...

Hill International

Program Manager

Houston, TX · On-site

Extensive experience with a variety of projects and the ability to manage multiple clients and ... Hill is exclusively a program, project, and construction management provider, meaning we have one ...

TJX Companies

Customer Experience Coordinator

Katy, TX · On-site

$13 - $13.50/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Apex Systems

Program Manager

Houston, TX · On-site

While Oil & Gas experience is preferred, high-caliber talent from other regulated industries is ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

Ppsi

Program Manager

Houston, TX · On-site

$60 - $80/hr

Customer relationship management: Develop and maintain a deep understanding of customers ... Actively contribute to improving sales processes, customer experience, and overall sales ...

circa

Customer Experience Representative

Houston, TX · On-site

$15.25 - $20.75/hr

A comprehensive and structured training program, complemented by ongoing education and ... Manage the full client journey--from initial inquiry through order completion--ensuring a seamless ...

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Customer Experience Program Manager information

See Houston, TX salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer experience program manager in Houston, TX is $51.64, according to ZipRecruiter salary data. Most workers in this role earn between $34.42 and $66.35 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Houston, TX?

For Customer Experience Program Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Houston, TX look for?

The top searched job categories for Customer Experience Program Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Experience Program Manager jobs?

Cities near Houston, TX with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,420 per year, or $51.6 per hour.

Customer Experience Supervisor

Conroe, TX • On-site

UGI
Utilities • 10K+ employees
Learn more about UGIexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Requisition Number: 29815 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Duties and Responsibilities: 

  • Responsible and accountable for the daily operation and the performance of a team of service professionals to meet and/or exceed operational performance goals.
  • Supervises, trains, and motivates staff; ensures individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary.
  • Monitors/observes service contacts and activities to provide timely coaching to staff to improve effectiveness and productivity; conducts regular 1:1 feedback as well as preparing annual performance evaluations.
  • Delivers/participates in product, process, and service training.
  • Tracks and reports metrics, KPIs, and data as required by leadership.
  • Participates in recruitment programs and interviewing/selection to hire high quality individuals as needed; effectively onboards new employees.
  • Works collaboratively with peers, colleagues, and leadership across the organization to effectively implement new programs, achieve strategic business plans, and improve business performance; contributes to special projects.
  • Proactively engages employees to build positive morale; fosters a fun and productive environment

Knowledge, Skills and Abilities:

  • Demonstrated success in service/support operations and direct supervisory responsibilities; able to effectively manage performance.
  • Working knowledge of contact center operations, key performance metrics, and expense management.
  • Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
  • Ability to take independent action with general managerial direction; meets deadlines.
  • Excellent verbal and written skills.  Competency in effective business writing.
  • Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans.
  • Ability to effectively manage personnel and uses appropriate feedback and performance correction techniques to develop personnel; administers performance management process correctly.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

UGI logo

About UGI

Sourced by ZipRecruiter

UGI Corporation, headquartered in King of Prussia, PA, US, is a diversified utility service company engaged in the distribution and marketing of energy products and services on an international scale. Founded in 1882, the corporation operates through its various subsidiaries in the domestic and international markets. Its repertoire of products and services includes natural gas, liquid fuels, and electricity. The company has fundamentally positioned itself as a leader in the energy industry with a commitment to safety, reliability, and exceptional service. UGI's mission revolves around leading the way in delivering reliable, safe, and efficient energy solutions for customers.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

Year founded

1882

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