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Customer Experience Program Manager Jobs in Houston, TX

Nexeo Plastics

Customer Experience Specialist

Shenandoah, TX · On-site

$17.25 - $21.50/hr

Manage assigned customer accounts and orders to ensure timely, accurate delivery. * Monitor ... Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility ...

NAVA Software Solutions

Program Manager

Houston, TX · On-site

... experienced team members. * Oversee project estimations, staffing and the project deliverables ... Supporting the product owner in managing communications with stakeholders, managing customer ...

MacroFab

Program Manager

Houston, TX · On-site

Program Manager MacroFab, Inc. | Houston, TX | On-Site | Business Development About MacroFab ... experience in a role closely aligned to this one: end-to-end program ownership, primary customer ...

MacroFab

Program Manager

Houston, TX · On-site

Program Manager MacroFab, Inc. | Houston, TX | On-Site | Business Development About MacroFab ... experience in a role closely aligned to this one: end-to-end program ownership, primary customer ...

Inframark

Engineering Program Manager

Tomball, TX · On-site

$122K/yr

... customer experience and successful project execution. Technical Quality Assurance: Ensure all ... The Engineering Program Manager works directly with the Project Managers, Project Execution ...

New

eConsultants Inc

Program Manager

Houston, TX · On-site

... customers with staffing solutions across the enterprise, for a competitive advantage ... We have more than 50 person years of combined experience in consulting, project management and ...

circa

Customer Experience Supervisor

Houston, TX

$68K/yr

A comprehensive and structured training program, complemented by ongoing education and ... Lead and manage a team of customer service representatives, providing guidance, training, and ...

Hill International

Program Manager

Houston, TX · On-site

Extensive experience with a variety of projects and the ability to manage multiple clients and ... Execute the client's program strategy involving the design and execution of strategic multi-site ...

Hill International

Program Manager

Houston, TX

Extensive experience with a variety of projects and the ability to manage multiple clients and ... Hill is exclusively a program, project, and construction management provider, meaning we have one ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Houston, TX

Customer Experience Program Manager information

See Houston, TX salary details

$8

$51

$81

How much do customer experience program manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience program manager in Houston, TX is $51.64, according to ZipRecruiter salary data. Most workers in this role earn between $34.42 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Houston, TX? For Customer Experience Program Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Houston, TX look for? The top searched job categories for Customer Experience Program Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Customer Experience Program Manager jobs? Cities near Houston, TX with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,420 per year, or $51.6 per hour.

Customer Experience Specialist

Nexeo Plastics

Shenandoah, TX • On-site

$17.25 - $21.50/hr

Other

Re-posted 8 days ago

Job description

The Woodlands, Texas (US-TX) United States (US)
Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.
The Customer Experience Specialist plays a critical role in delivering best-in-class service by managing the end-to-end order-to-delivery process. This position is responsible for ensuring an exceptional customer experience through proactive communication, strong relationship management, and seamless coordination across internal global teams. The role supports company objectives related to safety, compliance, financial performance, inventory control, and customer satisfaction.
Customer Experience Specialist Key Responsibilities
Order Management

  • Manage assigned customer accounts and orders to ensure timely, accurate delivery.
  • Monitor inventory availability, order status, and delivery timelines; proactively communicate updates, delays, or changes.
  • Collaborate with internal teams (e.g., procurement, materials management, credit, and operations) to resolve issues and expedite orders when necessary.
  • Maintain and manage SAP SOMR (Sales Order Management Report).
  • Other tasks as assigned
  • 5% travel or less
Customer Experience
  • Deliver a consistently positive and professional customer experience, contributing to improved customer satisfaction metrics.
  • Build and maintain strong relationships with customers and internal stakeholders.
  • Partner with sales teams to support business growth, share customer insights, and identify opportunities for improvement.
  • Provide proactive communication regarding order status, pricing changes, product availability, and allocations.
Core Competencies
  • Strong customer focus with a commitment to service excellence
  • Effective problem-solving and decision-making skills
  • Proactive, detail-oriented, and highly organized
  • Ability to work independently and manage multiple priorities
  • Adaptable and supportive of change and process improvements
  • Professional communication and interpersonal skills
  • Team-oriented with a positive, collaborative approach
  • Demonstrated accountability and strong work ethic
Minimum Qualifications
  • Associate degree or equivalent relevant work experience
  • Proven experience in a B2B customer service or support role
  • Experience managing order-to-delivery processes in a fast-paced environment
  • Ability to collaborate effectively across global teams and functions
  • Strong time management and prioritization skills
  • Proficiency in Microsoft Office (Outlook, Excel, Teams, PowerPoint)
  • Experience with SAP or other ERP systems; Salesforce experience preferred
  • Industry experience in distribution, chemicals, plastics, or related fields is a plus
  • Excellent verbal and written communication skills
  • Strong attention to detail and critical thinking abilities

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

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