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Customer Experience Program Manager Jobs in Leander, TX

Office Depot

Program Manager

Austin, TX · On-site

$115K/yr

Austin, TX 78729 The Program Manager will serve as lead program manager for enterprise-wide ... Team-oriented mindset focused on delivering an exceptional customer experience. * Excellent ...

Office Depot

Program Manager

Austin, TX · Hybrid

Austin, TX 78729 The Program Manager will serve as lead program manager for enterprise-wide ... Team-oriented mindset focused on delivering an exceptional customer experience. * Excellent ...

ODP International

Program Manager

Austin, TX · Hybrid

Austin, TX 78729 The Program Manager will serve as lead program manager for enterprise-wide ... Team-oriented mindset focused on delivering an exceptional customer experience. * Excellent ...

Hertz

Customer Experience Associate

Austin, TX · On-site

$18.50/hr

Further program information can be found here at HertzBenefits.com. To include, but not limited to ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Proven customer support experience or experience as a client service representative * Excellent ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Proven customer support experience or experience as a client service representative * Excellent ...

Enviromedica

Customer Experience Specialist

Austin, TX

$17.50 - $22/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Proven customer support experience or experience as a client service representative * Excellent ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Proven customer support experience or experience as a client service representative * Excellent ...

Go Rentals

Customer Experience Associate

Austin, TX

$19/hr

Health and wellness support , including coaching, fitness programs, and maternity resources ... with management, team members, FBO and Hotel Partners, and leads, follow verbal and written ...

Procom Consultants Group

Program Manager

Austin, TX

Duties include the collection of customer requirements, managing feature and capabilities mappings ... Program Manager Mandatory Skills * Five to 10+ years of software development or management ...

ROKA

Customer Experience Specialist

Austin, TX

$17.50 - $22/hr

Proven ability to manage high-volume, multi-channel customer communication (phone, email, chat). * Demonstration of a high level of organization with very strong attention to detail. * Experience ...

ROKA

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Proven ability to manage high-volume, multi-channel customer communication (phone, email, chat). * Demonstration of a high level of organization with very strong attention to detail. * Experience ...

ROKA

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Proven ability to manage high-volume, multi-channel customer communication (phone, email, chat). * Demonstration of a high level of organization with very strong attention to detail. * Experience ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Leander, TX

Customer Experience Program Manager information

See Leander, TX salary details

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$51

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How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Leander, TX is $51.67, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $66.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Leander, TX look for? The top searched job categories for Customer Experience Program Manager jobs in Leander, TX are:
What cities near Leander, TX are hiring for Customer Experience Program Manager jobs? Cities near Leander, TX with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,480 per year, or $51.7 per hour.

Program Manager

Office Depot

Austin, TX • On-site

$115K/yr

Full-time

Retirement

Posted 15 days ago

Office Depot rating

5.3

Company rating: 5.3 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

549th of 732 rated retailers

Job description


This role is 4 days onsite (Monday - Thursday) at one of the below locations:
  • Boca Raton, FL 33496
  • Austin, TX 78729

The Program Manager will serve as lead program manager for enterprise-wide initiatives, driving critical programs that turn strategic goals into reality. This role owns the connection between IT delivery, business objectives, and the customer journey, requiring cross-functional coordination across departments and teams including Supply Chain, HR, Finance, B2B, and Omnichannel/Direct. The incumbent must be able to identify priorities, resolve blockers, and move programs forward on their own initiative without needing regular direction. Strong leadership, proven program management skills, and the ability to communicate effectively across all levels of the organization are required.
Primary Responsibilities:
  • Program Management
    • Drive medium to large IT programs, developing and maintaining project schedules, timelines, documentation, RAID tracking, and communication.
    • Establish an effective program structure and cadence that fosters collaboration, communication, and simplified reporting across multiple IT workstreams.
    • Communicate program goals, objectives, timelines, benefits, and scope clearly across all levels of the organization, including senior leadership.
  • Cross-Functional Coordination
    • Partner cross-functionally with product managers, IT teams, and business stakeholders across departments - including Supply Chain, HR, Finance, B2B, and Omnichannel - on requirements, interdependencies, program views, and risk assessments.
    • Facilitate collaboration between Directors/Product Managers, IT teams, and the business, serving as the connective point across departments and functions.
    • Track intra/inter-program dependencies, working with all teams to mitigate risks and issues.
  • Program Leadership
    • Operate independently with a solution-oriented approach - independently identifying blockers, driving resolution, and moving programs forward without needing regular direction.
    • Partner with PMO and business leadership to identify opportunities, prioritize work, and build and refine frameworks for program delivery.
  • Agile Delivery
    • Operate within an agile application development environment to ensure the work gets done on-schedule and within-budget.
    • Evaluate complex situations accurately, gather relevant data, and identify viable solutions that drive successful program outcomes.
  • Program Governance & Stakeholder Management
    • Builds strong working relationships across the organization; relates well to people at all levels.
    • Coordinates tasks across multiple projects and business teams in various locations and time zones.
    • Strong understanding of global cultures and ability to adapt communication style accordingly.
    • Ability to understand interdependencies across enterprise IT programs and how one initiative impacts another.

Education and Experience:
  • Bachelor's degree in Project Management; Business Management; IT; or a related field, or equivalent experience
  • 6 years of program/project management experience, with at least 3 years of experience managing medium to large IT application development or infrastructure programs, preferably for a major corporation or large enterprise.
  • Type of Experience:
    • Experience applying standard program/project management disciplines, including scope, schedule, cost, quality, risk, stakeholder, communications, and vendor management/procurement.
    • Experience leading IT initiatives using Agile, waterfall, and hybrid methodologies.
    • Proven experience partnering cross-functionally with product managers, IT teams, and business stakeholders across multiple departments and time zones.
    • Demonstrated ability to operate proactively and independently - identifying priorities and driving programs forward with minimal oversight.
    • Strong problem-solving, decision-making, and issue-resolution skills.
    • People management skills, with the ability to motivate teams and drive delivery against deadlines.
  • Special Certifications:
    • PMP (Project Management Professional) or an equivalent program/project management certification (e.g., PgMP, PRINCE2) required
    • CSM a plus
  • Technical Competencies & Information Systems:
    • Proficient in the Microsoft O365 suite of tools
    • Smartsheet Project Management Software
    • SharePoint
    • Jira, Confluence, and Power BI
    • Experience with software applications and tools related to project management, process automation, and system integrations.
  • Skills & Abilities:
    • Team-oriented mindset focused on delivering an exceptional customer experience.
    • Excellent communication and presentation abilities across all leadership levels, including executive audiences.
    • Builds strong working relationships across the organization; relates well to people at all levels.
    • Proactive, go-getter mindset with the ability to identify priorities, resolve blockers, and move initiatives forward independently, without needing regular direction.
    • Strong cross-functional coordination skills, working effectively across departments, teams, and time zones.
    • Organized, process-oriented, and effective problem solver with a holistic mindset.
    • Strong understanding of global cultures and ability to adapt communication style accordingly.
  • Personal Attributes & Other/Preferred:
    • Excellent English written and verbal communication skills
    • Self-starter and go-getter with strong decision-making skills and efficient, independent execution.
    • Comfortable operating with ambiguity and minimal direction, taking ownership of outcomes across departments.
    • Personable and presentable; able to represent the organization as a subject matter expert with strategic partners.
    • Flexible and willing to support change initiatives and shifting team needs across the enterprise.
    • Creative, resourceful thinker who finds practical paths forward when priorities or requirements shift.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.

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About Office Depot

Sourced by ZipRecruiter

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Industry

Office supplies and stationery stores

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1986

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