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Customer Experience Program Manager Jobs in Texas

Portnox

Customer Experience Manager

Austin, TX · On-site

Customer Experience Manager Department: Customer Success Employment Type: Full Time Location: Austin, TX Description As a Customer Experience Manager at Portnox, you will play a pivotal role in ...

Portnox

Customer Experience Manager

Austin, TX

As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

LHH US

Customer Experience Manager

Irving, TX · On-site

$120K - $150K/yr

LHH is looking for a Customer Experience Manager for one of our top healthcare clients. Key Responsibilities Leadership & Team Development * Lead, coach, and develop a customer service team of ...

SGD Springs

Be Seen First

Customer Experience Manager

Dallas, TX · On-site

$43K/yr

The Customer Experience Manager is responsible for managing the daily flow of orders from job creation through shipping, payment, customer communication, and job closing. This role supports the sales ...

SGD Springs

Be Seen First

Customer Experience Manager

Dallas, TX · On-site

$43K/yr

The Customer Experience Manager is responsible for managing the daily flow of orders from job creation through shipping, payment, customer communication, and job closing. This role supports the sales ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

LHH US

Customer Experience Manager

Irving, TX

$120K - $150K/yr

LHH is looking for a Customer Experience Manager for one of our top healthcare clients. Key Responsibilities Leadership & Team Development * Lead, coach, and develop a customer service team of ...

Five Below

Customer Experience Manager

Odessa, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Arlington, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Prosper, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer experience manager

Baytown, TX

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Texas

Customer Experience Program Manager information

See Texas salary details

$8

$50

$79

How much do customer experience program manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience program manager in Texas is $50.38, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are popular job titles related to Customer Experience Program Manager jobs in Texas?

For Customer Experience Program Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Texas look for?

The top searched job categories for Customer Experience Program Manager jobs in Texas are:

What cities in Texas are hiring for Customer Experience Program Manager jobs?

Cities in Texas with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,798 per year, or $50.4 per hour.

Customer Experience Manager

Portnox

Austin, TX • On-site

Full-time

Re-posted 26 days ago

Job description

Customer Experience Manager
Department: Customer Success
Employment Type: Full Time
Location: Austin, TX
Description
As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting opportunity to partner with a dynamic team, combining project management, customer success, and strategic account ownership. You will help deliver a world-class experience, from our sales process to ongoing utilization and growth.
We're seeking a detail-oriented, customer-focused individual who thrives in a fast-paced environment and is eager to help shape the future of customer experience at Portnox.
Key Responsibilities
  • Customer Journey Ownership: Lead the customer lifecycle-from sales alignment to onboarding, adoption, and growth
  • Project Management: Oversee the onboarding of our largest and most strategic accounts, ensuring a seamless and timely process by coordinating with internal technical teams and customer-side stakeholders.
  • Strategic Account Management: Act as the subject matter expert (SME) for your assigned accounts. Build and maintain strong, multi-threaded relationships within customer organizations.
  • Customer Engagement & Retention: Conduct regular check-ins to ensure customers are fully utilizing the solutions they've purchased. Monitor customer health, proactively address concerns, and ensure satisfaction.
  • Expansion & Growth: Partner with sales to identify expansion opportunities within existing accounts.
  • Collaboration: Work closely with cross-functional teams, including Sales, Product, and Support, to deliver a consistent and cohesive customer experience.
  • Customer Insights & Reporting: Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
  • Process Optimization: Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
  • Tools & Documentation: Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Skills, Knowledge, and Expertise
  • Experience: 3-7 years in customer success, customer experience, sales, project management, or account management, preferably within SaaS or cybersecurity.
  • Technical Skills: Familiarity with Salesforce and other customer success tools (e.g., GUIDEcx, Planhat, or similar) is a strong plus.
  • Project Management: Experience managing technical projects.
  • Communication: Exceptional verbal and written communication skills, with the ability to engage with technical and non-technical stakeholders at all levels.
  • Organization: Strong project management skills with the ability to juggle multiple priorities while maintaining attention to detail.
  • Problem-Solving: Proactive, solutions-oriented mindset with a focus on delivering high-quality results.
  • Customer Focus: A customer-centric approach with a passion for ensuring customers achieve their desired outcomes.
  • Team Player: A collaborative attitude with the ability to work cross-functionally in a fast-paced, growth-oriented environment.
  • Education: Bachelor's degree or equivalent experience in a related field.

Why Join Us
  • Opportunity to make a significant impact on the operations of the company.
  • Collaborative and dynamic work environment with opportunities for professional growth and development.
  • Competitive compensation and benefits package.

Apply