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Customer Experience Program Manager Jobs (NOW HIRING)

Stahl Companies

Program Manager

Port Hueneme, CA · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager is ... customer requirements. * Define program scope, goals, technical approach, and deliverables.

American Trim

Customer Program Manager

Sidney, OH · On-site

... Program Managers with project tracking, customer requests, and change management activities ... Education, Skills and Experience: * Bachelor's degree in Business, Supply Chain, or related field ...

Navteca

Program Manager

Butlerville, IN

TS/SCI (Required) Overview Seeking an experienced Program Manager to support a Cyber Program at the Muscatatuck Training Center. This role will lead the planning, execution, and delivery of large ...

Amerit Fleet Solutions

Program Manager

$120K - $130K/yr

S. fleet maintenance company, seeks an experienced Program Manager to drive tactical and strategic ... The Program Manager oversees customer relationships, develops complex deliverables, and handles ...

Amerit Fleet Solutions

$120K - $130K/yr

S. fleet maintenance company, seeks an experienced Program Manager to drive tactical and strategic ... The Program Manager oversees customer relationships, develops complex deliverables, and handles ...

IDS International

Program Manager

Arlington, VA · On-site

Shift times are general hours; some projects may require earlier, or later reporting based on customer requirement s. IDS is seeking an experienced Program Manager to lead, oversee, and execute ...

KBR

Program Manager

Beavercreek, OH · On-site

This role requires a highly experienced program manager capable of leading complex defense programs across the full acquisition lifecycle while ensuring delivery of mission-critical capabilities on ...

Mayvin

Program Manager

Aberdeen Proving Ground, MD · On-site

$221.54K - $254.77K/yr

Mayvin is looking for an experienced Program Manager to lead a complex Army program office support effort for a multi-mission radar portfolio in Aberdeen Proving Grounds, MD. The PM will serve as the ...

Actalent

Program Manager

Old Westbury, NY · On-site

$140K - $160K/yr

Program Manager (Aerospace & Manufacturing) We are seeking an experienced Program Manager to lead ... Experience working with commercial and defense aerospace customers * Familiarity with hydraulic ...

New

Stahl Companies

Program Manager

Indian Head, MD · On-site

We are seeking a skilled and experienced Program Manager to join our team! Responsibilities * Provide overall leadership and accountability for program execution, ensuring all contract requirements ...

Stahl Companies

Program Manager

Fort Belvoir, VA · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager will provide Program Management Support (PMS) Advisory & Assistance Support (A&AS) to the Defense Threat ...

Stäubli

Customer Program Manager

Duncan, SC · On-site

The Customer Program Manager will be responsible to lead the coordination and execution of ... Bachelor's degree in engineering * 5-10 years' experience in Program or Project Management ...

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How much do customer experience program manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What does a Customer Experience Program Manager do?

A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Program Manager jobs
What cities are hiring for Customer Experience Program Manager jobs? Cities with the most Customer Experience Program Manager job openings:
What states have the most Customer Experience Program Manager jobs? States with the most job openings for Customer Experience Program Manager jobs include:
What job categories do people searching Customer Experience Program Manager jobs look for? The top searched job categories for Customer Experience Program Manager jobs are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Program Manager

Program Manager

Stahl Companies

Port Hueneme, CA • On-site

Contractor

Posted 19 days ago

Job description

Description
Program Manager 

WHO WE ARE:

STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.
STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Program Manager to join our team!

The Program Manager is responsible for the overall planning, execution, and success of assigned programs and projects. This role oversees large, multi-year efforts often divided into several sub-programs and tasks, ensuring all objectives are delivered on time, within scope, and within budget. The manager serves as the primary leader for program definition, organization, and direction of both short- and long-range plans.
Key Responsibilities
  • Provide leadership and management of program objectives, ensuring alignment with organizational goals and customer requirements.
  • Define program scope, goals, technical approach, and deliverables.
  • Develop and maintain overall program plans, schedules, milestones, and cost controls.
  • Coordinate with agency or activity personnel to define and negotiate necessary resources.
  • Monitor program performance, proactively identifying risks and implementing mitigation strategies.
  • Ensure compliance with technical, contractual, and regulatory requirements.
  • Guide, mentor, and coordinate program staff and sub-program/task leads.
  • Communicate program status, risks, and accomplishments to senior leadership and stakeholders.
  • Foster strong relationships with clients, stakeholders, and partners to support program success.
Required Minimum Qualifications

Education:
  • Bachelor’s degree in a technical or managerial discipline.
Experience:
  • Minimum of 5 years of professional experience in program/project management with demonstrated ability to:
    • Lead planning, organization, and execution of large programs.
    • Formulate and direct technical strategies and solutions.
    • Establish and control technical milestones, schedules, budgets, and costs.
    • Negotiate resources and priorities with stakeholders.
Preferred Qualifications
  • Master’s degree in Business Administration, Project Management, or a related discipline.
  • PMP or equivalent project management certification.
  • Experience managing federal government or Department of Defense (DoD) programs.
  • Strong communication, negotiation, and leadership skills.

*Position is contingent upon award.
Work Location: Port Hueneme, California, United States
To know more about the company, visit Stahl Companies (stahlusa.us)

Key Responsibilities
The Program Manager is responsible for the overall planning, execution, and success of assigned programs and projects. This role oversees large, multi-year efforts often divided into several sub-programs and tasks, ensuring all objectives are delivered on time, within scope, and within budget. The manager serves as the primary leader for program definition, organization, and direction of both short- and long-range plans.