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Customer Experience Program Manager Jobs (NOW HIRING)

Amdex Corporation

Program Manager

Potomac, MD · On-site

$120K - $170K/yr

AMDEX is seeking an experienced Program Manager to join our dynamic team supporting a federal client. The Program Manager shall provide expert program management services to oversee and manage ...

Gleason

Customer Program Manager

Rochester, NY · On-site

$80K - $120K/yr

Demonstrated experience leading and managing programs / projects from inception through execution resulting in a successful conclusion regarding customer satisfaction and achievement of company goals.

KBR

Program Manager

Beavercreek, OH · On-site

... customers in the intelligence and national security communities. In this position, your work will ... This role requires a highly experienced program manager capable of leading complex defense programs ...

Core One

Program Manager

Williamsburg, VA

We are seeking a highly organized and experienced Program Manager to oversee the planning, execution, and delivery of a technical training course with multiple sessions throughout the year. This role ...

The JAAW Group

Program Manager

Hurlburt Field, FL · On-site

Employment Type: Full-Time. About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an experienced Program Manager to lead contract performance for our ...

Hatch IT

Program Manager

Fort George G Meade, MD · On-site

Experience managing cost, schedule, staffing, risk, quality, subcontractors, and customer ... programs. * Experience supporting JPES, JCRM, JOPES, or other DoD planning and execution systems.

Graham Technologies

Program Manager

Norfolk, VA · On-site

Graham Technologies is seeking a highly experienced Program Manager to lead the execution ... IT services supporting customers marine and aviation mission environments. Location: Hybrid ...

New

Cherokee Federal

Program Manager

Arlington, VA · On-site

Cherokee Federal is seeking a highly experienced Program Manager to support Federal Government clients and their mission. The On-Site Program Manager will act as the primary interface between the ...

IDS International

Program Manager

Arlington, VA · On-site

Shift times are general hours; some projects may require earlier, or later reporting based on customer requirements. IDS is seeking an experienced Program Manager to lead, oversee, and execute ...

BryceTech

Program Manager

Arlington, VA · On-site

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

Accura Engineering

Program Manager

Montgomery, AL · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... Koniag Management Solutions, LLC a Koniag Government Services company, is seeking an experienced ...

BryceTech

Program Manager

Washington, DC · On-site

The Program Manager will have overall responsibility for contractor performance across the effort ... Experience managing client relationships and serving as a senior customer-facing point of contact

Leidos

Program Manager

Merrifield, VA · On-site

$131K - $237K/yr

The PM should have exceptional communication and customer relationship management abilities, a ... Experience in cloud environments and fluency and eagerness to adopt AI is strongly preferred. The ...

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Customer Experience Program Manager information

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$8

$54

$85

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
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Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Program Manager

Amdex Corporation

Potomac, MD • On-site

$120K - $170K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

JOB NUMBER: 1623 | LOCATION: Washington, DC / Remote CLEARANCE/ACCESS LEVEL: NACI

AMDEX.ai The Art of Data Science

We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.

AMDEX is seeking an experienced Program Manager to join our dynamic team supporting a federal client. The Program Manager shall provide expert program management services to oversee and manage multiple projects and programs, ensuring that they are aligned with organizational goals and objectives. The ideal candidate shall possess experience in program management, excellent leadership and communication skills, and the ability to manage complex programs and projects. The Program Manager shall be responsible for ensuring that programs are delivered on time, within budget, and to the required quality standards, and that they are compliant with relevant program management methodologies and standards.

Responsibilities:

  • Develop, implement, and maintain programmatic and financial management plans, policies, and procedures to ensure effective program management and control
  • Oversee and manage multiple projects and programs, ensuring that they are completed on time, within budget, and to the required quality standards, and that they are aligned with organizational goals and objectives
  • Identify, assess, and mitigate program risks, and work with TMX-PIO stakeholders to develop and implement necessary contingency plans to ensure program continuity and success
  • Monitor and report program progress to TMX-PIO stakeholders, including providing regular status reports, metrics, and key performance indicators (KPIs), and adjusting as necessary to ensure program success
  • Ensure compliance with program management methodologies and standards, such as PMBOK or Agile, and adhere to relevant industry best practices and standards
  • Develop and maintain comprehensive program documentation, including program plans, status reports, lessons learned, and other relevant documents, to ensure that program information is accurate, up-to-date, and readily available
  • Communicate program status, issues, and risks to TMX-PIO stakeholders, including providing timely and transparent updates, and ensuring that stakeholders are informed and engaged throughout the program lifecycle

Requirements:

  • Bachelor’s degree
  • At least 8-10 years of relevant experience.

Certifications:

  • ADKAR or equivalent desirable

AMDEX Corporation offers a competitive salary package and attractive benefits package.

  • Medical | Dental | Vision (Base plan employee premiums 100% company paid)
  • Employer Paid Life and Disability Insurance, STD and LTD
  • Employee Assistance Plan and Employee Discounts
  • 11 Federal Holidays | PTO accrual with carryover
  • 401(k) Plan with company match | Flexible Spending Accounts: Medical, Dependent, Transit
  • Tuition Reimbursement & Training Assistance

Visit our Careers website at www.amdexcorp.com/amdex-ai-jobs/ .

EOE M/F/D/V