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Customer Experience Program Manager Jobs (NOW HIRING)

King & George LLC

Program Manager

Hampton, VA · On-site +1

We are seeking a highly skilled and experienced Program Manager to lead large-scale maintenance and engineering contracts within a military or government environment. The successful candidate will ...

Magellan

Senior Program Manager

Haverhill, MA · On-site

$90K - $110K/yr

At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry ... The Senior Program Manager will be the program leader and key customer contact to develop, manage ...

Koniag, Inc.

Program Manager

Aberdeen, MD · On-site

$145K - $200K/yr

... customer in Aberdeen, MD. This position is for a Future New Business Opportunity. We offer ... Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a ...

STAHL

Program Manager

Indian Head, MD · On-site

We are seeking a skilled and experienced Program Manager to join our team! Responsibilities * Provide overall leadership and accountability for program execution, ensuring all contract requirements ...

VivSoft Technologies LLC

Program Manager

Herndon, VA · On-site +1

We are seeking a highly experienced Program Manager to lead and oversee mission-critical federal programs upon contract award. The ideal candidate will be responsible for managing contractual ...

NTT DATA Services

Program Manager

Arlington, VA · On-site

$117K - $195K/yr

We are seeking an experienced Program Manager to lead a large, complex enterprise IT engineering and operations support program within a highly secure, mission-driven federal environment. This ...

Strategic Resources Inc

Program Manager

Brunswick, GA · On-site

SRI is seeking an experienced Program Manager (PM) to join our team. Overview: The PM serves as the senior leader responsible for the overall management, performance, and execution of the program.

Pathoras Old Boggart

PROGRAM MANAGER

Mclean, VA · On-site

PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and Experience * Bachelor ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

General Atomics

Program Manager III

Poway, CA · On-site

$112K - $205K/yr

We have an exciting opportunity located in Poway, CA for an experienced Program Manager to join our ... Act as the primary customer contact for program activities and may lead program review sessions ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
More about Customer Experience Program Manager jobs
What cities are hiring for Customer Experience Program Manager jobs? Cities with the most Customer Experience Program Manager job openings:
What states have the most Customer Experience Program Manager jobs? States with the most job openings for Customer Experience Program Manager jobs include:
What job categories do people searching Customer Experience Program Manager jobs look for? The top searched job categories for Customer Experience Program Manager jobs are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Program Manager

Program Manager

King & George LLC

Hampton, VA • On-site, Remote

Other

Re-posted 28 days ago

Job description

Position Title: Program Manager
Location: Langley, VA
Job Type: Contract
Position Overview:
We are seeking a highly skilled and experienced Program Manager to lead large-scale maintenance and engineering contracts within a military or government environment. The successful candidate will bring extensive expertise in managing complex operations, demonstrating strong leadership and a thorough understanding of industry regulations, safety, and quality standards.
Key Responsibilities:
  • Program Leadership: Oversee the execution of maintenance and engineering contracts, ensuring alignment with contract specifications, timelines, and budget requirements.
  • Project Planning: Develop and implement comprehensive project plans, including scope definition, resource allocation, risk assessment, and mitigation strategies.
  • Team Management: Lead multidisciplinary teams, fostering a collaborative and productive work environment. Provide mentorship and professional development opportunities for team members.
  • Stakeholder Engagement: Act as the primary liaison with government officials, contractors, and stakeholders, ensuring effective communication and negotiation throughout the project lifecycle.
  • Compliance and Standards: Ensure all activities adhere to federal, state, and local regulations governing construction and maintenance operations. Uphold safety and quality assurance protocols.
  • Budget Management: Monitor and manage project budgets, ensuring financial accountability and delivering projects on time and within allocated resources.
  • Technical Oversight: Provide technical guidance in civil engineering operations and leverage engineering and project management software tools to optimize performance.
  • Reporting: Prepare and deliver comprehensive progress reports, performance metrics, and compliance documentation to relevant stakeholders.
  • Security Clearance: Maintain eligibility and comply with requirements for access to sensitive and restricted areas.

Qualifications:
  • Bachelor's degree in Civil Engineering, Construction Management, or a related field.
  • A minimum of 10 years of progressive experience in civil engineering operations, including 5+ years in a managerial or supervisory capacity.
  • Preferred certifications: Professional Engineer (PE), Project Management Professional (PMP).
  • Comprehensive knowledge of federal, state, and local regulations related to construction and maintenance activities.
  • Proven experience in project planning, resource allocation, and budget management.
  • Strong leadership skills with the ability to manage and motivate multidisciplinary teams.
  • Exceptional communication and negotiation skills, with experience engaging government officials and contractors.
  • Proficiency in project management and engineering software tools.
  • Commitment to safety, quality assurance, and operational excellence.
  • Familiarity with military protocols and operational requirements (preferred).
  • Ability to obtain and maintain a security clearance.

Key Competencies:
  • Strategic Thinking
  • Decision-Making
  • Problem Solving
  • Adaptability
  • Collaboration

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