Customer Experience Program Manager Jobs (NOW HIRING)

LMI is seeking an experienced Program Manager (PM) to serve as the primary point of contact (POC) supporting a General Services Administration (GSA) client. This role will lead a team through delivery of agile software development services to support GSA's federal aquisition workforce, helping develop a unified, web-based platform designed to modernize and streamline Governmentwide Indefinite Delivery Vehicle (IDV) contracting. 

The PM will oversee program execution supporting acquisitions and suppliers by enabling efficient pre-award, award, and post-award lifecycle management. This includes development of modular, API-connected services, automation of manual acquisition processes, integration across disparate systems, and implementation of emerging technologies-including  including AI-enabled automation and decision support capabilities -to improve operational efficiency while preserving human judgement. 

The ideal candidate brings strong federal program leadership experience, financial and contractual oversight expertise, and a demonstrated track record of implementing and scaling Agile methodologies across multiple teams while delivering complex IT solutions on time and within budget. 

This position is anticipated to be majority remote, but with the ability to travel and visit the client's offices in Washington, D.C. as frequently as needed. 

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Program Leadership & Oversight 

• Serve as the primary POC for the BPA and all associated task orders 

• Assign tasks to LMI personnel and supervise ongoing technical and programmatic efforts 

• Manage overall contract performance to ensure compliance with all GSA requirements 

• Exercise decision-making authority on behalf of LMI in response to Government issues, concerns, and comments 

• Proactively identify and communicate potential contractual, programmatic, or resource risks 

Agile Delivery & Technical Oversight 

• Lead implementation and scaling of Agile practices across multiple cross-functional software development teams 

• Oversee project scoping, design, and assessment activities aligned to GSA modernization goals 

• Ensure delivery of a modular, scalable architecture enabling independent service deployment and API integration 

• Support development of automation capabilities to reduce manual data entry and eliminate redundant systems 

• Guide incorporation of emerging technologies, including agentic AI, into acquisition lifecycle workflows 

• Ensure solutions are adaptable to evolving federal regulations, acquisition policies, and business requirements 

Financial & Contract Management 

• Manage overall contract funding, tracking, and execution of funds 

• Oversee invoicing processes and ensure timely, accurate submission of financial documentation 

• Provide financial reporting, including burn rate analysis, expenditure tracking, and financial risk management reports 

• Ensure projects are delivered on schedule and within approved budgets 

Stakeholder Engagement 

• Collaborate closely with GSA leadership, contracting officers, acquisition professionals, and technical teams 

• Provide clear status reporting, executive briefings, and risk assessments 

• Foster a culture of transparency, accountability, and continuous improvement 

Required Qualifications 

• Minimum of six (6) years of experience managing programs or projects similar in scope and complexity to GSA's requirements 

• Demonstrated experience delivering complex IT or software development programs within a federal environment 

• Proven success implementing and scaling Agile methodologies across multiple teams 

• Demonstrated ability to manage program financials, including funding execution, burn rates, and financial risk reporting 

• Active certification in at least one of the following: 

• Project Management Professional (PMP) (PMI) 

• Program Management Professional (PgMP) (PMI) 

Desired Qualifications 

• Master's degree from an accredited college or university in a field related to program management, information systems, business, public administration, or a related discipline 

• Experience supporting GSA or other federal acquisition modernization initiatives 

• Familiarity with Governmentwide IDV contracting, acquisition lifecycle systems, or procurement automation tools 

• Experience integrating AI-enabled capabilities into enterprise software platforms 

• Strong executive-level communication and stakeholder management skills 

• Strategic thinker with the ability to align technical delivery to mission outcomes 

• Strong financial acumen and contractual oversight experience 

• Experience leading distributed, multidisciplinary technical teams 

• Ability to operate in dynamic federal environments with evolving regulatory and policy requirements 

• High degree of accountability, professionalism, and responsiveness 

The target salary range for this position is $134,267-$232,404.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. 

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.