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Customer Experience Program Manager Jobs (NOW HIRING)

Epitec

Program Manager

Columbus, OH · On-site

$59/hr

Contract- possible extension Epitec is seeking an experienced Program Manager 3 to lead a large-scale application modernization initiative for the State of Ohio. This role will be responsible for ...

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

Overview DecisionPoint Corporation seeks a highly experienced Program Manager to lead enterprise ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

Cotiviti

Customer Program Manager

$70K - $105K/yr

Overview Cotiviti is seeking a passionate and results-driven Customer Program Manager to join our ... Experience in healthcare or related field. * Familiarity with customer journey mapping and success ...

Accura Engineering

Program Manager

Nashville, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

S R International, Inc.

Program Manager

Columbus, OH · On-site

Program Manager Job Code: OH 808107 Client: State of Ohio - Department of Children and Youth (DCY ... experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Stahl Companies

Program Manager

Indian Head, MD · On-site

We are seeking a skilled and experienced Program Manager to join our team! Responsibilities * Provide overall leadership and accountability for program execution, ensuring all contract requirements ...

STAHL

Program Manager

Newport, RI · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager is responsible for the overall planning, execution, and delivery of technology refresh products ...

Tetra Tech, Inc.

Program Manager

Guaynabo, PR · On-site

Tetra Tech is seeking an experienced Program Manager to lead the day-to-day management and execution of a high-profile program supporting the Puerto Rico Department of Housing (PRDOH). This role is ...

Cliftonlarsonallen

Program Manager

Charlotte, NC · On-site

CLA is growing and seeking to hire an experienced Program Manager to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Pathoras Old Boggart

PROGRAM MANAGER

Reston, VA · On-site

PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and Experience * Bachelor ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

Point32Health

Program Manager I

Canton, MA · On-site

We are looking for someone who has experience with provider data and regulatory network adequacy reporting. Responsibilities include managing departmental programs with cross functional interface ...

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Customer Experience Program Manager information

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$54

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How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
More about Customer Experience Program Manager jobs

What cities are hiring for Customer Experience Program Manager jobs?

Cities with the most Customer Experience Program Manager job openings:

What states have the most Customer Experience Program Manager jobs?

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What job categories do people searching Customer Experience Program Manager jobs look for?

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Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Program Manager

Epitec

Columbus, OH • On-site

$59/hr

Contractor

Posted 21 days ago

Job description

  • Location: Columbus, Ohio
  • Type: Contract
  • Job #105530

Epitec
Role: Program Manager 3
Location: Columbus, OH (Hybrid, must be able to report onsite as needed)
Pay: $59
Position Type: Contract- possible extension
Epitec is seeking an experienced Program Manager 3 to lead a large-scale application modernization initiative for the State of Ohio. This role will be responsible for directing the rewrite and modernization of a legacy .NET application from inception through deployment, ensuring the final product meets business, technical, and quality requirements.
Responsibilities
  • Lead and manage the end-to-end delivery of a software application rewrite and modernization project.
  • Develop comprehensive project plans, including scope, timelines, milestones, resource allocation, budgets, and deliverables.
  • Apply project management methodologies that promote collaboration, transparency, governance, and continuous feedback.
  • Manage project scope, risks, dependencies, and budget while ensuring successful execution.
  • Oversee planning, analysis, design, development, testing, and implementation activities.
  • Communicate project status, milestones, and risks to business sponsors, leadership teams, technical teams, and stakeholders.
  • Coordinate efforts across development, operations, security, and business teams.
  • Identify and mitigate technical debt, integration challenges, and project risks.
  • Ensure adherence to established project management processes and delivery standards.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related technology-focused field.
  • Minimum of 7 years of relevant Program or Project Management experience.
  • PMP, PMI-ACP, or comparable Project Management certification required.
  • Strong experience managing large-scale software development, modernization, migration, or application rewrite initiatives.
  • Proven ability to lead cross-functional teams including development, operations, security, and business stakeholders.
  • Excellent communication, leadership, stakeholder management, and problem-solving skills.
  • Experience with project estimation, planning, scope management, risk management, and budget oversight.
Preferred Technical Experience
  • Application modernization, refactoring, re-architecting, or legacy system migration projects.
  • Understanding of application architecture and modernization strategies.
  • Experience evaluating legacy systems and integration points.
  • Familiarity with cloud technologies, microservices, and DevOps methodologies.
  • Experience using Clarity PPM, Azure DevOps, SharePoint, and similar project management tools.
Ideal Candidate
  • Extensive program management experience within complex technology environments.
  • Strong background leading modernization or transformation initiatives.
  • Ability to manage multiple stakeholders while driving execution and accountability.
  • Strong critical-thinking skills with the ability to navigate complex technical and business challenges.
  • Experience delivering projects in highly visible, high-risk environments.

This is a hybrid opportunity based in Columbus, Ohio. Candidates must be able to report to the client office as needed.
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