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Customer Experience Program Manager Jobs in Illinois

GCyber

Program Manager

Scott Air Force Base, IL · On-site

Serve as the primary point of contact to the customer and hold responsibility for all contract ... Minimum Qualifications and Experience: * Active DoD TOP SECRET clearance and enrollment in ...

GCyber

Program Manager

Scott Air Force Base, IL · On-site

$150 - $200/hr

Serve as the primary point of contact to the customer and hold responsibility for all contract ... Minimum Qualifications and Experience: * Active DoD TOP SECRET clearance and enrollment in ...

GCyber

Program Manager

Scott Air Force Base, IL · On-site

Serve as the primary point of contact to the customer and hold responsibility for all contract ... Minimum Qualifications and Experience: * Active DoD TOP SECRET clearance and enrollment in ...

neuco

Program Manager

Mundelein, IL · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

Trace Systems

Program Manager

Scott Air Force Base, IL · On-site

$115K - $150K/yr

Program Manager Location: Scott AFB, Illinois Job Responsibilities Trace Systems is seeking an ... S. Air Force customers. * Experience supporting mission-essential communications in distributed ...

PTR Global

Program Manager

Chicago, IL · On-site

Tools: security score card, Titan, black kite, safe (or similar tools) We are seeking an experienced Program Manager to oversee strategic programs and ensure successful delivery across multiple ...

Slipstream Group, Inc.

Program Manager

Chicago, IL · On-site

$76K - $95K/yr

This role is ideal for an experienced program leader who excels at managing complex initiatives ... Collaborate with customers, trade allies, engineering resources, and project teams to gather ...

SLIPSTREAM GROUP INC

Program Manager

Chicago, IL · On-site

This role is ideal for an experienced program leader who excels at managing complex initiatives ... Collaborate with customers, trade allies, engineering resources, and project teams to gather ...

circa

Customer Experience Manager

Skokie, IL · On-site

The Customer Experience Manager will lead a team of Customer Experience Supervisors ... A comprehensive and structured training program, complemented by ongoing education and ...

Five Below

Customer Experience Manager

Chicago, IL · On-site

$20.05/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Woodridge, IL · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Illinois

Customer Experience Program Manager information

See Illinois salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer experience program manager in Illinois is $52.40, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.31 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Illinois?

For Customer Experience Program Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Illinois look for?

The top searched job categories for Customer Experience Program Manager jobs in Illinois are:

What cities in Illinois are hiring for Customer Experience Program Manager jobs?

Cities in Illinois with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $109,001 per year, or $52.4 per hour.

Program Manager

Avani Technology Solutions, Inc.

Waukegan, IL • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Description -
We are looking for a Program Manager (SM or AD level) to drive end to end development and implementation of SMART on FHIR App targeting leading EHR vendors in the market (EPIC, Cerner). The Role will support customer in planning, strategizing and end to end coordination of program alongside customer stakeholders and third party vendors (EHR Vendors like EPIC and Cerner).
Must Haves
- Healthcare Provider experience
- Program Management Experience for Large scale Healthcare Provider implementations.
- Exposure and awareness of Electronic Health Record software (Various Products in the market , Workflow etc., Target users)
- Exceptional Communication skill, working with Senior Stakeholders for Client Organization.
- Experience driving and owning programs to success working on Behalf of Customer
- Experience working with Third party Vendors (preferably EHR Vendors) on behalf of Customer to drive conversations and discussions.
- Coordinate with offshore team and Project Managers to deliver program status and reporting and other program deliverables per SOW.
- Work with Delivery and Practice teams to ensure optimal solution is delivered (Architecture and Design wise)
- Coordinate with Architecture and Infrastructure teams at Client Organization alongside Cognizant teams to drive Design, Architecture and Deployment planning.
- Quick learner on New concepts specific to this program and guide team members to enhance their skills
- Provide guidance to delivery teams on Concepts that are specific to this program
- Act as Healthcare Provider and EHR SME for Customer and Cognizant Delivery teams.
- Research on areas of interests for customer (for this program) and provide recommendations/reports as needed.
Nice to Have
- Awareness of the following technology (need to learn concepts quickly if not aware)
o FHIR
o SMART on FHIR App
o OIDC and OAuth2.0
- API integration experience with EPIC and Cerner
- SMART on FHIR App Development Experience (Standalone / EHR Launch / Patient Portal Launch)
- Implementation experience with OAuth 2.0 in Healthcare scenario
- Any experience with EPIC and Cerner would be added advantage
- Any experience with Healthcare Interoperability would be a plus.
- Experience in implementing Cloud based solutions (AWS)

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