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Customer Experience Program Manager Jobs in Illinois

GCyber

Program Manager

Scott Air Force Base, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary point of contact to the customer and hold responsibility for all contract ... Minimum Qualifications and Experience: * Active DoD TOP SECRET clearance and enrollment in ...

GCyber

Program Manager

Scott Air Force Base, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary point of contact to the customer and hold responsibility for all contract ... Minimum Qualifications and Experience: * Active DoD TOP SECRET clearance and enrollment in ...

BOSTON, Inc.

Customer Experience Manager

Rockford, IL · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Customer Experience Manager is responsible for leading and optimizing the ... Health and Wellness Program * Fun company activities - involvement in the community! To apply or ...

Visual Comfort & Co.

Customer Experience Manager

Skokie, IL · On-site

$110K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Experience Manager will lead a team of Customer Experience Supervisors ... A comprehensive and structured training program, complemented by ongoing education and ...

circa

Customer Experience Manager

Skokie, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Experience Manager will lead a team of Customer Experience Supervisors ... A comprehensive and structured training program, complemented by ongoing education and ...

Boston FAM

Customer Experience Manager

Rockford, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Customer Experience Manager is responsible for leading and optimizing the ... Health and Wellness Program * Fun company activities - involvement in the community! To apply or ...

Dextermag

Customer Experience Manager

Elk Grove Village, IL · On-site

$120 - $140/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Customer Experience Manager is responsible for designing, implementing, and optimizing customer experience strategies. This role acts as the voice of the customer within the ...

New

Five Below

Customer Experience Manager

Naperville, IL · On-site

$18/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

New

Five Below

Customer Experience Manager

Woodridge, IL · On-site

$18/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Illinois

Customer Experience Program Manager information

See Illinois salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in Illinois is $52.40, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.31 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Illinois?

For Customer Experience Program Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Illinois look for?

The top searched job categories for Customer Experience Program Manager jobs in Illinois are:

What cities in Illinois are hiring for Customer Experience Program Manager jobs?

Cities in Illinois with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $109,001 per year, or $52.4 per hour.

Senior UX Program Manager

Diversified Services Network, Inc.

Chicago, IL • On-site

$119K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Senior UX Program Manager
Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a remote work model (with occasional onsite work) full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The User Experience Design Operations team is seeking a Senior UX Program Manager to enhance Engineering UX Design Operations by leading initiatives that improve design throughput, consistency, quality, and transparency. Reporting to the Manager of Program Management, this individual will be responsible for implementing planning, tracking, and reporting mechanisms, and will collaborate with design teams to adopt design processes and guidelines and strengthen connections across product teams. This role involves working with Design, Research, Product Management, Platform, and Engineering teams to establish scalable approaches that amplify design efforts.
Role Contributions & Team Context
  • Operate with a high degree of independence and ownership in areas where program strategy is still being defined.
  • Apply knowledge and experience in product, software, and user experience design to inform decision-making.
  • Establish and manage design-related processes, resources, and programs that yield measurable results.

Typical Day or Week in the Role
  • Evolve, improve, and simplify processes that scale across multiple teams and methodologies.
  • Drive clarity and alignment among partners and stakeholders.
  • Promote operational excellence, process improvement, and team enablement across UX engineering and design functions, collaborating with cross-functional teams to streamline workflows and optimize work practices that align to an enterprise structure.

Requirements
Candidate Requirements
Education & Experience Required:
  • Bachelor's degree or equivalent industry experience.
  • 8+ years of successful experience as a UX Producer, Program/Project Manager, or Engineering Program/Project Manager, leading large projects through the full product development life cycle within a large, cross-functional team.

Top Skills:
  • Hands-on experience with tools such as Figma, Azure DevOps, Confluence, and Aha!
  • Experience with resource planning and program delivery.
  • Experience working with project playbooks, building schedules, managing issues/risks, and establishing communication plans.

Additional Requirements:
  • Strong knowledge of project management tools and methodologies (Agile to Waterfall).
  • Experience managing product development portfolios, working cross-collaboratively with Product, Engineering, Platform, UX Design, and Research.
  • Strong ability to effectively manage cross-functional projects, dependencies, and bottlenecks.
  • Experience escalating issues and anticipating and making hard trade-offs between business and customer needs.
  • Excellent written and verbal communication skills.
  • Ability to work effectively with tight deadlines, pivoting as necessary in a fast-paced environment.
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
  • Strong sense of ownership, urgency, and drive through to delivery.

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 114,000-121,000 per annual

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