ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Abingdon, IL

Timken

Program Manager

Shanghai, IL · On-site

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... Experience managing high-performing, global matrixed/cross-functional teams to meet objectives

Healogics

Program Director

Galesburg, IL · On-site

Management experience preferred Required Knowledge, Skills and Abilities: * Demonstrated knowledge ... Strong customer service and follow-up skills * Strong organization, time management skills and ...

Healogics

Program Director

Monmouth, IL · On-site

Management experience preferred Required Knowledge, Skills and Abilities: * Demonstrated knowledge ... Strong customer service and follow-up skills * Strong organization, time management skills and ...

Healogics, Inc.

Program Director

Monmouth, IL · On-site

$88.40 - $116.40/hr

Management experience preferred**Required Knowledge, Skills and Abilities:*** Demonstrated ... Strong customer service and follow-up skills* Strong organization, time management skills and ...

next page

Showing results 1-20

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Abingdon, IL

Customer Experience Program Manager information

See Abingdon, IL salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience program manager in Abingdon, IL is $52.35, according to ZipRecruiter salary data. Most workers in this role earn between $34.90 and $67.26 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Abingdon, IL look for?

The top searched job categories for Customer Experience Program Manager jobs in Abingdon, IL are:

What cities near Abingdon, IL are hiring for Customer Experience Program Manager jobs?

Cities near Abingdon, IL with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Abingdon, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $108,897 per year, or $52.4 per hour.

Program Manager

Timken

Shanghai, IL • On-site

Full-time

Posted 26 days ago

Timken rating

7.3

Company rating: 7.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

314th of 495 rated machine equipment manufacturers

Job description

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Responsibilities:

  • Plan, lead and manage critical programs and projects on time and within budget while managing risk and meeting the project technical and financial requirements.  Programs and projects can be a variety of types and sizes, including:
    • Organic growth projects and product launches, according to the Concept to Commercialization (C2C) stage gate process model
    • New Product Introductions, launching new products and part numbers that fulfill Timken quality and customer performance expectations
    • Cost reduction, continuous improvement, or product rationalization projects
  • Coach, support, and drive the cross-functional project team to complete the planned deliverables, ensure that the appropriate rigor is applied to the team output, and maintain alignment of activities throughout the project lifecycle.
  • Conduct stage gate review meetings, work with the project team to identify key risks, and develop mitigation plans.
  • Communicate regularly to the key project stakeholders regarding the status of the project and key issues/risks.
  • Identify gaps in execution and opportunities for continuous improvement.
  • Take ownership of assigned programs and projects.
  • Remain engaged within a community of practice among program managers in other parts of the organization.

Requirements:

  • Outstanding verbal and written communication
  • Effective presenting to all levels of the organization
  • Demonstrated project management skills and disciplined approach to problem solving
  • Robust communication network throughout the organization and ability to influence others
  • Understanding of relevant business processes
  • New product and business development experience
  • Ability to identify, manage and mitigate risks
  • Experience managing high-performing, global matrixed/cross-functional teams to meet objectives
  • Ability to identify critical path roadblocks, prioritize and propose a solution(s), and then drive alignment across the organization
  • Timken Quality Management System experience (preferred) 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

What Timken employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Timken logo

About Timken

Sourced by ZipRecruiter

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?

Industry

Industrial machinery manufacturing

Company size

10,000+ Employees

Headquarters location

North Canton, OH, US

Year founded

1899

View All Timken Jobs

Apply