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Customer Experience Program Manager Jobs in Tennessee

Accura Engineering

Program Manager

Knoxville, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Chattanooga, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Memphis, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Nashville, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Fortive Corporation

Program Manager

Franklin, TN · Remote

Experience with agile development methodologies and software development lifecycle * Clear ... We're a force for progress, working alongside our customers and partners to solve challenges on a ...

Brooksource

Program Manager

Franklin, TN · On-site

$95 - $100/hr

Ensure documentation, RACI, and operating model artifacts are current Core Skills & Experience * Program and portfolio management * Cross-functional coordination (business, engineering, governance)

Community Options

Program Manager

Nashville, TN

We are actively seeking an experienced Program Manager in Nashville, TN. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual ...

Community options

Program Manager

Nashville, TN · On-site

We are actively seeking an experienced Program Manager in Nashville, TN. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual ...

Five Below

Customer Experience Manager

Knoxville, TN · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Knoxville, TN · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Customer Experience Program Manager information

See Tennessee salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for customer experience program manager in Tennessee is $49.08, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Tennessee? For Customer Experience Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Tennessee look for? The top searched job categories for Customer Experience Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Experience Program Manager jobs? Cities in Tennessee with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Tennessee as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,094 per year, or $49.1 per hour.

Program Manager

Accura Engineering & Consulting Services, Inc.

Memphis, TN

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Job Title: Program Manager
**Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL **
Salary: Based on experience and will be discussed with manager in interview
REQUIREMENT- Must be a US Citizen and must pass a federal background review and drug screen
Position Summary:
We are seeking an experienced Program Manager to oversee moderately complex engineering project assignments at the Marshall Space Flight Center. This critical role ensures the successful delivery of services on time, within budget, and with the highest quality standards. The ideal candidate will possess a blend of technical expertise, project management skills, and strong leadership abilities, with a focus on seamless coordination between staff and Customer representatives.
Duties/Responsibilities:
  • Receive and communicate task and project orders, scope, and estimates.
  • Oversee day-to-day operations while coordinating the entire onsite team.
  • Ensure successful resource planning and execution of the contract, to ensure the contract is performing to the standards established in the contract performance work statement.
  • Supervise and guide direct reports, including A amp;E Managers, Construction Supervision/Inspection Managers, GIS Manager, and the onsite team.
  • Foster synergies between individual work requests to enhance efficiency and effectiveness.
Education/Experience:
  • Preferred: Bachelor or Master of Science degree in Mechanical, Electrical, or Civil Engineering, or Architecture from an accredited university.
  • Highly Preferred: Project Management Professional (PMP) certification.
  • Required: Professional Engineer (PE) registration or Registered Architect, with a minimum of ten years of related experience
  • A minimum of 10 years of relevant experience in engineering or architecture and project management.
  • Proficiency in business standards, engineering standards, and project controls tools.
  • Demonstrated expertise in complex project management and team leadership.
  • Comprehensive understanding of engineering disciplines, procurement, and construction processes.
  • Strong client relationship management in complex situations.
  • Excellent communication, organizational, and presentation skills.
  • Proficient in Microsoft Office.
  • Ability to set priorities, delegate authority, and coach and mentor team members effectively.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development and career advancement opportunities.
  • A supportive and collaborative work environment.
Why Join Us?
This role offers the unique opportunity to work onsite at MSFC, contributing to projects that make a difference in the space industry. Join a dynamic team that values collaboration, innovation, and excellence in every aspect of project execution.
Equal Opportunity Employer (U.S.) all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Accura uses E-Verify in its hiring practices to achieve a lawful workplace. www.dhs.gov/everify

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