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Customer Experience Program Manager Jobs in Tennessee

gleason

Customer Program Manager

Gleason, TN

JOB SPECIFIC SKILLS, KNOWLEDGE, TRAINING, OR EXPERIENCE: The candidate for this position should have a minimum of three years' customer / program management background. Engineering or specific ...

gleason

Customer Program Manager

Gleason, TN · On-site

JOB SPECIFIC SKILLS, KNOWLEDGE, TRAINING, OR EXPERIENCE: The candidate for this position should have a minimum of three years' customer / program management background. Engineering or specific ...

Accura Engineering

Program Manager

Nashville, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Knoxville, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Memphis, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Accura Engineering

Program Manager

Chattanooga, TN · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Community Options

Program Manager

Nashville, TN · On-site

We are actively seeking an experienced Program Manager in Nashville, TN. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual ...

Community options

Program Manager

Nashville, TN · On-site

We are actively seeking an experienced Program Manager in Nashville, TN. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual ...

Five Below

Customer Experience Manager

Mount Juliet, TN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Customer Experience Program Manager information

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$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer experience program manager in Tennessee is $49.08, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Tennessee?

For Customer Experience Program Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Tennessee look for?

The top searched job categories for Customer Experience Program Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Experience Program Manager jobs?

Cities in Tennessee with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $102,094 per year, or $49.1 per hour.

Salesforce Program Manager

Franklin, TN • On-site

Lorven Technologies
IT Services • 51 - 200 employees
Learn more about Lorven Technologiesexternal

Full-time

Posted 12 days ago

Job description

Hello Professionals,
This is Radhakrishnan from Lorven Technologies Inc. Our client is looking for aSalesforce Program Manager in Franklin, Tennessee (Hybrid) below is the detailed requirements.
Job title: Salesforce Program Manager
Location: Franklin, Tennessee (Hybrid)
Duration: Fulltime
Job Description:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
  • Strong experience as a Program Manager to lead Client's North Star transformation program. Manage cross-functional teams, governance forums, stakeholder engagement, planning, risk management, and delivery execution across Salesforce, Data Cloud, Contact Center, Dealer, and AI workstreams.
  • Salesforce Ecosystem Delivery Leadership
  • Agile Program Management / SAFe
  • PI Planning & Release Management
  • Executive Stakeholder Management
  • Risk & Dependency Management
  • Financial Planning & Budget Management
  • Vendor & Partner Governance
  • Contact Center & Customer Experience Programs
  • Data Cloud, AI, and Enterprise Integration Program Delivery
  • Excellent communication, leadership, and decision-making skills
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences

Thanks & Regards
Radhakrishnan,
Lorven Technologies, Inc.
101 Morgan Lane | Suite 209 | Plainsboro | NJ 08536
Contact number: +1 609-604-8003
Email: radhakrishnan@lorventech.com |Web: www.lorventech.com
Inc 5000 Fastest Growing Companies in America
TechServe Alliance Excellence Award
NJ Fast 50 Growing Company
Consulting Magazine Fast 50 Growing Company in America
SBE/MWBE Certified | E-Verified Employer
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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