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Customer Experience Program Manager Jobs in Tennessee

Five Below

Customer Experience Manager

Hermitage, TN · On-site

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Hermitage, TN

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Chattanooga, TN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

ASTEC

Customer_Order Program Manager

Chattanooga, TN · On-site

ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... To be successful in this role, your experience and competencies are: · Bachelor's degree or higher ...

franke

Program Manager

Smyrna, TN

The Program Manager leads large-scale customer deployment programs for national accounts, serving ... Demonstrated experience managing multi-site customer rollouts for national or regional accounts ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic ... Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program ...

CereCore

Senior Program Manager

Nashville, TN · Hybrid

$112K - $112K/yr

Nashville, TN (Hybrid) Position Summary We are seeking an experienced Program Manager to lead mid-to-large scale digital transformation initiatives. This role is ideal for someone who thrives in ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic ... Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program ...

THREAD BANK

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... Qualifications * Two or more years of experience within the financial or banking industry.

New

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic ... Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program ...

THREAD BANK

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... Qualifications * Two or more years of experience within the financial or banking industry.

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Tennessee

Customer Experience Program Manager information

See Tennessee salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Tennessee is $49.08, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Tennessee? For Customer Experience Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Tennessee look for? The top searched job categories for Customer Experience Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Experience Program Manager jobs? Cities in Tennessee with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,094 per year, or $49.1 per hour.

Customer Experience Manager

Thorndale Partners

Nashville, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience Manager / Client Services Specialist

Customer Service answering the call is the most important role for the company. Our service promise lives or dies in the first contact on the phone with our company, this is the person who owns that moment. You will triage a request fast, match the right technician, and lock in a time on the calendar. That is what makes our company run and grow.

Our Core Values

Make it Work Creative problem solvers who always finish with high quality. Incredible Service We serve first and always; "above-and-beyond" is the baseline. Enjoy the Ride Work hard, have fun, and celebrate wins. Better Every Day We learn on every job and attract people who do the same.

Responsibilities:

Answer & triage inbound calls in under 3 rings, gather key details (door type, urgency, site contacts).

Prioritize tickets for healthcare, education, and marquee clients; escalate true emergencies.

Schedule & dispatch techniciansbalancing geography, skill set, and parts inventory. Keep customer informed on ETA, Progress, Follow up Update status real time and verify accuracy in labor and materials

Own the front desk vibewarm greeting for visitors, quick hand-off for packages, cheerful help for teammates.

  • Schedule a full slate of work each to make sure there are no gaps in the schedule
Skills & Qualifications
  • ServiceTitan (or similar field-service software) power useror quick study who loves software.
  • 1+ year in a fast-paced dispatch, scheduling, call-center, or service-coordinator role.
  • Calm, confident phone presence with superb listening & note-taking skills.
  • Laser-sharp multitasker: calls, chats, screens, radiosno problem.
  • Familiarity with doors, locksmithing, access-control, HVAC, or similar trades is a plus.
  • High-school diploma/GED; able to pass background check & drug screen.
What We Offer
  • Competitive hourly pay + performance bonus tied to customer-service metrics.
  • Medical, dental, vision, eligible on day one
  • 401(k) with match.
  • PTO, paid holidays, and a culture that really does Enjoy the Ride.
  • Get Service Titan certified, take customer-service courses, grow into Service Coordinator or Service Manager

Apply