ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Tennessee

Thread Bank

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... Qualifications * Two or more years of experience within the financial or banking industry.

Management Solutions LLC

Program Manager

Knoxville, TN · On-site +1

Demonstrated experience managing complex projects or programs involving multiple stakeholders, competing priorities, and cross-functional coordination, with experience managing federal defense ...

KASAI NORTH AMERICA

Program Manager

Murfreesboro, TN · On-site

... of the customer. Education: * Bachelor's Degree in Engineering or Business related discipline OR 5 years of Automotive experience in Engineering/Program Management Experience: * 3-5 years of ...

Community Options

Residential Program Manager

Knoxville, TN

$51K - $56K/yr

We are Now Hiring an experienced Program Manager in Greater Knoxville, TN who will be responsible for the supervision and oversight of our Direct Support Professionals and our Regional Programs. The ...

Community options

Residential Program Manager

Knoxville, TN · On-site

$51K - $56K/yr

We are Now Hiring an experienced Program Manager in Greater Knoxville, TN who will be responsible for the supervision and oversight of our Direct Support Professionals and our Regional Programs. The ...

Vanderbilt University

Program Manager

Nashville, TN · On-site

Prepare monthly billing of customers * Prepare an annual rate workbook * Represent VISR at annual ... Experience with machine learning/AI algorithm use and development is necessary. * Strong ...

Norsk Titanium

Program Manager

Germantown, TN · On-site

$90K - $120K/yr

... experience managing U.S. Navy, DoD, or U.S. Government customer programsStrong knowledge of program execution in a government contracting environment, including statements of work, deliverables ...

Inframark

Engineering Program Manager

Johnson City, TN · On-site

$123K/yr

... customer experience and successful project execution. Technical Quality Assurance: Ensure all ... The Engineering Program Manager works directly with the Project Managers, Project Execution ...

New

DSV A/S

Program Manager

Clarksville, TN · On-site

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re ... Candidate requires 2-5 years experience in strategy, tactics, development and facilitation

Community options

Residential Program Manager

Cookeville, TN · On-site

$48K - $53K/yr

We are actively seeking an experienced Program Manager in Cookeville, TN for our Day and Employment services. The Program Manager leads a team to provide person-centered care tailored to meet the ...

Flexial Corporation

Program Manager

Cookeville, TN · On-site

$50K - $65K/yr

... launches, customer service management, and liaison between customer and operations. The primary ... EDUCATION, CERTIFICATES and / or EXPERIENCE  Must have a high school diploma or GED.  ...

New

Flexial Corporation

Program Manager

Cookeville, TN · On-site

$50K - $65K/yr

... launches, customer service management, and liaison between customer and operations. The primary ... EDUCATION, CERTIFICATES and / or EXPERIENCE  Must have a high school diploma or GED.  ...

New

Integrity First Caregivers

Program Manager

Memphis, TN · Hybrid

$67K - $72K/yr

Program Manager Integrity First Caregivers, LLC | Full-Time | Hybrid Travel Position Salary: $67,000-$72,000 per year Integrity First Caregivers is seeking an experienced and motivated Program ...

New

Integrity First Caregivers

Program Manager

Memphis, TN · Hybrid

$67K - $72K/yr

Program Manager Integrity First Caregivers, LLC | Full-Time | Hybrid Travel Position Salary: $67,000-$72,000 per year Integrity First Caregivers is seeking an experienced and motivated Program ...

New

previous page

Showing results 41-60

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Tennessee

Customer Experience Program Manager information

See Tennessee salary details

$8

$49

$77

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Tennessee is $49.08, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Tennessee? For Customer Experience Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Tennessee look for? The top searched job categories for Customer Experience Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Experience Program Manager jobs? Cities in Tennessee with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,094 per year, or $49.1 per hour.

Customer Experience Specialist

Thread Bank

Nashville, TN • On-site

$17.25 - $21.50/hr

Full-time

Posted 5 days ago

Job description

Who We Are
Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, and offers excellent benefits and a family-friendly culture.
What We Are Looking For
Thread Bank is building a new Customer Support team and is looking for a Customer Experience Specialist with experience in inbound support centers responding to omnichannel account holder inquiries. The ideal candidate thrives in a fast-paced, growth environment while operating within regulatory boundaries, and brings banking industry experience along with strong communication and problem-solving skills. Essential responsibilities include researching, analyzing, and, where appropriate, resolving customer needs within banking guidelines.
What You'll Do
  • Independently answers inbound messages from customers and non-customers, using sound judgment to respond to phone calls, emails, chats, and other communication channels used by the bank, including inquiries from direct customer deposit and loan clients, embedded clients' end users, and merchant acquiring clients and merchants.
  • Works closely with the bank's contact management platforms to update emails, chat cases, and other required information to reflect appropriate status.
  • Initiates and follows up on internal tickets to obtain information from subject matter experts, such as Operations, to complete the customer inquiry journey.
  • Escalates complex questions or dissatisfied callers to senior team members for guidance.
  • Completes outbound callbacks for items not resolved on first contact, wire callbacks following documented procedures and scripts, and occasional surveys following documented procedures and scripts.
  • Creates and maintains knowledge base articles based on common customer questions.
  • Follows step-by-step troubleshooting guides to research and resolve customer issues, and escalates when appropriate.
  • Performs additional duties and responsibilities as assigned, according to the needs of the bank.

Competencies
  • Telephone support: strong telephone and interpersonal skills, problem-solving skills, and the ability to provide excellent service in a fast-paced environment.
  • Computer skills: proficient computer navigation skills; contact center platform experience is a plus.
  • Composure: ability to handle high-stress situations and escalate problems where appropriate.

Qualifications
  • Two or more years of experience within the financial or banking industry.
  • Ability to research, comprehend, and relay important information.
  • Effective oral and written communication skills.
  • Must be detail oriented.
  • Ability to work independently and as part of a team.
  • Ability to manage difficult customer interactions effectively.
  • Ability to work through problems involving multiple facets and variables in non-standardized situations.
  • High school diploma required; secondary education degree preferred.

Location / Work Arrangement
Nashville, Tennessee - On-site (Corporate Headquarters). This position requires full-time in-office presence.
Physical Requirements and Accommodations
The employee must be able to perform the essential functions of this position. If requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the Americans with Disabilities Act ("ADA").
Equal Employment Opportunity
Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.
By submitting an application, the candidate authorizes Thread Bank to email, call, or text the candidate using the contact details provided. Thread Bank will only make contact for job-related purposes.
This job description reflects the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Thread Bank reserves the right to add, remove, or modify duties and responsibilities at any time, with or without notice. This document does not create an employment contract, express or implied, and does not alter the at-will nature of employment with Thread Bank.

Apply