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Customer Experience Program Manager Jobs in Athens, TN

ABB

Program Leader Critical Industries

Calhoun, TN · Remote

Experience with multiple industries and customer types; preferably industrial, technology, or B2B services sectors * Familiarity with program management methodologies (PMI, PRINCE2, or equivalent ...

ABB

Program Leader Critical Industries

Athens, TN · Remote

Experience with multiple industries and customer types; preferably industrial, technology, or B2B services sectors * Familiarity with program management methodologies (PMI, PRINCE2, or equivalent ...

Walgreens

Customer Service Associate

Athens, TN · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Athens, TN · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Loudon, TN · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Madisonville, TN · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Cleveland, TN · On-site

$12 - $16.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Cleveland, TN · On-site

$12 - $16.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Athens, TN · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Taco Bell

Restaurant General Manager

Athens, TN · On-site

$45K - $62K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... You identify the strongest crew and train them to deliver the best customer experience. You are in ...

Taco Bell

Restaurant General Manager

Cleveland, TN · On-site

$44K - $61K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... You identify the strongest crew and train them to deliver the best customer experience. You are in ...

Taco Bell

Restaurant General Manager

Cleveland, TN · On-site

$45K - $62K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... You identify the strongest crew and train them to deliver the best customer experience. You are in ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Athens, TN

Customer Experience Program Manager information

See Athens, TN salary details

$7

$45

$71

How much do customer experience program manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer experience program manager in Athens, TN is $45.30, according to ZipRecruiter salary data. Most workers in this role earn between $30.19 and $58.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Athens, TN look for? The top searched job categories for Customer Experience Program Manager jobs in Athens, TN are:
What cities near Athens, TN are hiring for Customer Experience Program Manager jobs? Cities near Athens, TN with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Athens, TN as of June 2026, with employment types broken down into 52% Full Time, 40% Part Time, 1% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $94,231 per year, or $45.3 per hour.

Dialysis Program Manager

Encompass Health

Cleveland, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Encompass Health rating

7.0

Company rating: 7.0 out of 10

Based on 421 frontline employees who took The Breakroom Quiz

414th of 887 rated healthcare providers

Job description

Dialysis Program Manager Career Opportunity

Recognized for your expertise as a Dialysis Program Manager
Are you a compassionate leader eager to steer and elevate a crucial healthcare program? Join Encompass Health, the nation's largest inpatient rehabilitation company, as a Dialysis Program Manager. In this role, you'll direct, organize, and advance our hemodialysis program, implementing policies and procedures for safety and effectiveness. Supervise dedicated dialysis staff and be the face of the program in hospital management, meetings, and community outreach. This isn't just a career move; it's an opportunity to shape a program close to home and close to your heart, making a meaningful impact on our community's patient care.

A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.

Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:

  • Affordable medical, dental, and vision plans for both full-time and part-time employees and their families
  • Generous paid time off that accrues over time.
  • Opportunities for tuition reimbursement and continuous education.
  • Company-matching 401(k) and employee stock purchase plans.
  • Flexible spending and health savings accounts.
  • A vibrant community of individuals passionate about the work they do!

Be the Dialysis Program Manager you have always wanted to be

  • Oversee performance of safe and effective hemodialysis following all applicable guidelines.
  • Direct and organize the hospital's hemodialysis program.
  • Implement policies for safe and effective care.
  • Supervise dialysis staff to ensure high-quality patient care.
  • Represent the program within hospital management and community settings.
  • Collaborate with an interdisciplinary team to communicate patient concerns and changes promptly.

Qualifications:

  • License or Certification:
    • Current RN licensure as per state regulations.
    • CPR certification.
    • ACLS within 1 year of hire.
    • Preferred: CRRN certification.
  • Minimum Qualifications:
    • One year of inpatient hospital experience (preferred).
    • One year of dialysis nursing experience (preferred).
    • Inpatient rehabilitation experience (preferred).
  • Excellent communication skills.
  • Strong organizational and time management abilities.
  • Critical thinking and problem-solving skills.
  • Ability to work independently and make informed decisions.
  • Flexible availability for weekdays, weekends, and evening/night shifts as needed.
The Encompass Health Way 

We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! 
 
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. 

What Encompass Health employees say

Pay

Benefits

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Workplace

Get the full story on Breakroom

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About Encompass Health

Sourced by ZipRecruiter

Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals in 36 states as well as Puerto Rico. Following the Encompass Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what's right, focus on the positive, and remain stronger together.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

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