Customer Experience Program Manager Jobs in Dacula, GA

Program Manager
Category: Project Management
Main location: United States, Georgia, Atlanta
Position ID:J0826-0210
Employment Type: Full Time
Position Description:
Our client is seeking experienced Program Manager to join a rapidly growing Program Office supporting enterprise wide transformation initiatives. This team was established to drive some of the organization's highest priority strategic programs that span multiple business units, including Product, Technology, Customer Experience, Marketing, Finance, and Data organizations.
Successful candidates will be comfortable operating in highly visible environments, influencing without authority, working with executive stakeholders, and taking ownership of ambiguous, fast moving initiatives.
Your future duties and responsibilities:
Responsibilities will vary depending on program needs and may include:
. Lead strategic cross functional & Transformational programs involving multiple organizations and executive stakeholders.
. Drive program execution from planning through delivery while proactively identifying and mitigating risks.
. Facilitate cross functional meetings, decision making, issue resolution, and program governance.
. Build strong relationships across technical and non technical organizations to drive alignment and execution.
. Develop executive level status reports, presentations, dashboards, and leadership communications.
. Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams.
. Track program milestones, dependencies, risks, and key decisions.
. Support value realization activities by helping define KPIs, measure outcomes, and communicate business value.
. Help establish scalable program management processes and operational best practices.
. Adapt responsibilities based on changing business priorities and organizational needs.
Required qualifications to be successful in this role:
. 7+ years of Program Management experience leading complex enterprise initiatives.
. Demonstrated experience managing programs involving multiple business units and cross functional stakeholders.
. Strong facilitation and meeting leadership skills.
. Exceptional written and verbal communication skills with experience creating executive level communications.
. Proven ability to build relationships across business and technical organizations.
. Strong organizational skills with the ability to manage multiple priorities simultaneously.
. Experience managing risks, issues, dependencies, and executive reporting.
. Comfortable working in fast paced environments with evolving priorities.
. Self starter capable of operating independently with minimal direction.
Preferred Qualifications
. Telecommunications industry experience preferred.
. Marketing transformation experience is a plus.
. Finance transformation experience is a plus.
. Experience supporting enterprise data, AI, or digital transformation initiatives.
. Experience working within PMOs or Transformation Offices.
. Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
Ideal Candidate
The ideal candidate is someone who enjoys solving ambiguous problems and is comfortable wearing multiple hats. One day may involve facilitating executive steering committee meetings, another may require documenting business requirements, coordinating UAT activities, or building executive communications for senior leadership.
This individual should be equally comfortable:
. Leading enterprise wide programs
. Building executive presentations and communications
. Working across business and technical organizations
. Managing competing priorities in a dynamic environment
Types of Programs Supported
Examples of initiatives may include:
. Enterprise Marketing Transformation
. Pricing and Offers Transformation
. AI Strategy and Enablement
. Cross functional Operational Transformation
. Value Realization and KPI Tracking
. Enterprise Data and Digital Transformation
Key Success Factors
. Builds trust quickly across organizations
. Thrives in ambiguous environments
. Proactive Leadership skills
. Strong executive presence
. Excellent communicator
. Highly organized and detail oriented
. Influences without direct authority
. Takes ownership and drives outcomes
. Flexible and willing to assume different responsibilities as business needs evolve
This position can be performed From Dallas, and Plano TX but Alpharetta, GA, may be considered.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 $154,800.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation including profit participation program
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
. 10 paid holidays per year
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
. Bereavement leave, ranging from 1 to 7 days per year based on relationship.
. Paid jury duty leave, up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well being programs
For more detailed information about our benefits offerings visit Benefits | CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
*LI-TM1
Skills:

• Facilitation
• Management Consulting
• Monitoring
• Problem Management
• User acceptance testing

What you can expect from us:
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
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