ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Dacula, GA

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Hussmann

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

Panasonic

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

Red Clay Consulting

Program Manager

Atlanta, GA · Remote

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... indirect reports Customer Experience * Manage difficult client situations and support less ...

Panasonic

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

$13 - $22/hr

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.The Customer Experience Lead has the same responsibilities of Customer ...

Legacy Management Solutions

Program Manager

Atlanta, GA · On-site

$155K - $175K/yr

Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...

Diventures

Customer Experience Lead

Alpharetta, GA

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

Transact Campus

Program Manager

Atlanta, GA · On-site +1

$77K - $128K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... The Program Manager owns end-to-end delivery of strategic programs across Illumia's most complex ...

Transact Campus Inc

Program Manager

Atlanta, GA · On-site +1

$77K - $128K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... The Program Manager owns end-to-end delivery of strategic programs across Illumia's most complex ...

Ametek

Senior Program Manager

Suwanee, GA · On-site

$108K - $108K/yr

... experience presenting to executive-level stakeholders and customers. * Familiarity with program ... Experience managing subcontractors and third-party vendors. * Familiarity with DoD procurement ...

Fisec Global

Program Manager

Atlanta, GA · On-site

Atlanta, GA (Only local) Experience: 7-10 years Industry Preference: Retail Job Summary: We are seeking a dynamic and strategic Program Manager with strong communication skills and a background in ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Alpharetta, GA - Day 1 Onsite Duration : 12 Months : - Overall 10+ years of IT experience - at least 2-3 years as Program Manager - Program Management Exp - Product Owner Exp - Scrum Master Exp ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA · On-site

... experience preferred Makes value-oriented decisions to achieve strategic business results; Ability ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Dacula, GA

Customer Experience Program Manager information

See Dacula, GA salary details

$8

$49

$78

How much do customer experience program manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience program manager in Dacula, GA is $49.76, according to ZipRecruiter salary data. Most workers in this role earn between $33.17 and $63.94 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

What job categories do people searching Customer Experience Program Manager jobs in Dacula, GA look for?

The top searched job categories for Customer Experience Program Manager jobs in Dacula, GA are:

What cities near Dacula, GA are hiring for Customer Experience Program Manager jobs?

Cities near Dacula, GA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Dacula, GA as of July 2026, with employment types broken down into 76% Full Time, 19% Part Time, 2% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,502 per year, or $49.8 per hour.

Customer Experience Specialist

Bellamy Strickland Chevrolet

Atlanta, GA • On-site

$45K - $60K/yr

Other

Posted 3 days ago

New

Job description

Customer Experience Specialist

The Customer Experience Specialist is responsible for enhancing the customer ownership experience by providing consistent post-sale follow-up and ensuring customers are successfully enrolled in GM programs. This role serves as the primary point of contact after vehicle delivery to improve customer satisfaction, strengthen customer relationships, and support dealership performance objectives.

Key Responsibilities
  • Conduct next-day customer follow-up calls after vehicle delivery.
  • Conduct 7-day customer follow-up calls to ensure customer satisfaction.
  • Monitor and support Customer Satisfaction Index (CSI) performance.
  • Assist customers with OnStar enrollment and activation.
  • Set up the GM App and ensure customers are successfully registered.
  • Enroll customers in GM Rewards.
  • Document all customer interactions and follow-up activities in eLead CRM.
  • Identify and communicate customer concerns to management for prompt resolution.
  • Maintain consistent communication with customers throughout the initial ownership experience.
  • Support dealership customer retention initiatives and long-term customer loyalty.
  • Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards.
  • Work closely with the Sales, Finance, and Management teams to ensure a seamless ownership experience.
Qualifications
  • Excellent customer service and communication skills.
  • Strong organizational and time management skills.
  • Comfortable making outbound follow-up calls.
  • Proficient with computers and CRM systems; experience with eLead preferred.
  • Working knowledge of GM products, OnStar, the GM App, and GM Rewards preferred.
  • Ability to multitask in a fast-paced dealership environment.
  • Positive attitude with a strong commitment to customer satisfaction.
  • Previous automotive dealership experience preferred.
Compensation
  • Hourly pay plus commission.
  • Estimated annual compensation: $45,000–$60,000, based on performance and dealership retail volume.

Apply