Program Manager
Atlanta, GA · Remote
$155K - $175K/yr
Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...
Program Manager
Atlanta, GA · Remote
$155K - $175K/yr
Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
Customer Experience Specialist
$45K - $60K/yr
Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards. * Work closely with Sales, Finance, and Management to ensure a seamless customer experience. Qualifications
New
Quick apply
Customer Experience Specialist
$45K - $60K/yr
Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards. * Work closely with Sales, Finance, and Management to ensure a seamless customer experience. Qualifications
New
Customer Experience Specialist
Atlanta, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
New
Customer Experience Specialist
Atlanta, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
New
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards. * Work closely with Sales, Finance, and Management to ensure a seamless customer experience. Qualifications
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards. * Work closely with Sales, Finance, and Management to ensure a seamless customer experience. Qualifications
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
New
Customer Experience Specialist
Mcdonough, GA · On-site
$45K - $60K/yr
... programs. This role serves as the primary point of contact after vehicle delivery to improve ... Document all customer interactions and follow-up activities in eLead CRM. * Identify and ...
New
CUSTOMER EXPERIENCE SPECIALIST
Atlanta, GA · On-site
$17 - $21.50/hr
The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...
CUSTOMER EXPERIENCE SPECIALIST
Atlanta, GA · On-site
$17 - $21.50/hr
The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...
CUSTOMER EXPERIENCE SPECIALIST
$17 - $21.50/hr
The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...
CUSTOMER EXPERIENCE SPECIALIST
$17 - $21.50/hr
The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...
Customer Experience Specialist
Atlanta, GA · Hybrid
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · Hybrid
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · On-site
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · On-site
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · Hybrid
$17 - $21.50/hr
It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · Hybrid
$17 - $21.50/hr
It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · On-site
$17 - $21.50/hr
It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Atlanta, GA · On-site
$17 - $21.50/hr
It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Specialist
Suwanee, GA · On-site
$16.50 - $20.75/hr
Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...
Customer Experience Lead
Alpharetta, GA · On-site
$13 - $22/hr
The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.The Customer Experience Lead has the same responsibilities of Customer ...
Quick apply
Customer Experience Lead
Alpharetta, GA · On-site
$13 - $22/hr
The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.The Customer Experience Lead has the same responsibilities of Customer ...
Program Manager
Atlanta, GA · On-site
$155K - $175K/yr
Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...
Program Manager
Atlanta, GA · On-site
$155K - $175K/yr
Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...
The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...
The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...
Customer Experience Specialist
Waycross, GA · On-site
$14 - $17.50/hr
Employee Assistance Program (provided at no cost) * 401K retirement + company match * Short ... Associates degree, or 3 years management experience * Excellent phone and customer relations skills
Customer Experience Specialist
Waycross, GA · On-site
$14 - $17.50/hr
Employee Assistance Program (provided at no cost) * 401K retirement + company match * Short ... Associates degree, or 3 years management experience * Excellent phone and customer relations skills
Customer Experience Specialist
Kennesaw, GA · On-site
$17/hr
This position reports to the Customer Service Manager and is not a remote position. Duties ... One year of Customer Service Experience preferred * Strong communication, both written and verbal
Quick apply
Customer Experience Specialist
Kennesaw, GA · On-site
$17/hr
This position reports to the Customer Service Manager and is not a remote position. Duties ... One year of Customer Service Experience preferred * Strong communication, both written and verbal
Customer Experience Program Manager information
See Georgia salary details
$7.51 - $13.36
1% of jobs
$13.36 - $19.21
5% of jobs
$19.21 - $25.06
9% of jobs
$30.18 is the 25th percentile. Wages below this are outliers.
$25.06 - $30.91
11% of jobs
$30.91 - $36.76
11% of jobs
$36.76 - $42.61
12% of jobs
The median wage is $43.12 / hr.
$42.61 - $48.46
18% of jobs
$53.82 is the 75th percentile. Wages above this are outliers.
$48.46 - $54.31
9% of jobs
$54.31 - $60.15
5% of jobs
$60.15 - $66
11% of jobs
$66 - $71.85
8% of jobs
$7
$45
$71
How much do customer experience program manager jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for customer experience program manager in Georgia is $45.66, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $58.65 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Georgia?
For Customer Experience Program Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Georgia look for?
The top searched job categories for Customer Experience Program Manager jobs in Georgia are:
What cities in Georgia are hiring for Customer Experience Program Manager jobs?
Cities in Georgia with the most Customer Experience Program Manager job openings:
$155K - $175K/yr
Full-time
Posted 25 days ago
Job description
Job Openings >> Program Manager
Program Manager
Summary
Title: Program Manager ID: 1058 Location: Atlanta, GA Department: Administrative Salary Range: $155K - $175K More about this job >
Description
The Program Manager is responsible for overall contract leadership, personnel management, quality assurance, customer satisfaction, deliverable oversight, and performance of acquisition support services for CDC. The Program Manager will coordinate contractor staff supporting pre-award, solicitation, evaluation, award, post-award, reporting, and procurement file activities while ensuring work products are timely, accurate, complete, and compliant with FAR, HHSAR, and CDC acquisition policies.
Essential Duties and Responsibilities- Provide overall management, supervision, and coordination of contractor personnel assigned to CDC acquisition support work.
- Serve as the primary operational interface with the Contracting Officer, COR, and CDC stakeholders for routine contract performance matters.
- Assign, monitor, and balance workload across acquisition support staff to maintain workflow efficiency and responsiveness.
- Oversee quality assurance reviews for procurement documents, files, reports, award packages, modifications, de-obligations, and related acquisition work products.
- Ensure timely completion of reports, bi-weekly update meetings, weekly status reports, monthly progress reports, and procurement file deliverables.
- Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and compliance risks; develop corrective action plans when needed.
- Maintain staffing continuity and ensure staffing lapses are minimized in accordance with the performance standards.
- Coordinate onboarding, training status, ICE training, information security, privacy, records management, NDA completion, and access-related requirements.
- Support management of subcontractors or Contractor Team Arrangement participants, if applicable.
- Ensure contractor personnel maintain professional conduct, protect procurement-sensitive information, and properly identify themselves as contractor employees.
- Bachelor's degree required.
- At least seven (7) years of experience in program management, contracting, acquisition planning, or a combination of the three.
- Current or previous FAC-C certification for a minimum of five (5) years, or civilian equivalent.
- Demonstrated ability to manage acquisition support personnel and oversee delivery of high-quality procurement work products.
- Knowledge of the federal acquisition lifecycle, FAR, HHSAR, contract file documentation, acquisition planning, solicitation, evaluation support, award, post-award, and contract administration activities.
- Strong written and verbal communication skills, analytical ability, customer-service orientation, and responsiveness to Government concerns.
- Previous CDC Integrated Contract Expert (ICE) experience.
- Experience supporting HHS, CDC, OAS, or comparable federal civilian acquisition organizations.
- Experience managing remote acquisition support teams and uneven workload distribution across fiscal year procurement cycles.
- Experience preparing or overseeing monthly progress reports, PALT/action status reporting, and procurement file completion tracking.
- Experience managing source-selection-sensitive or procurement-sensitive information under NDA requirements.
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About Legacy Management Solutions
Sourced by ZipRecruiter
Industry
Outpatient health care
Company size
1 - 10 Employees
Headquarters location
Philadelphia, PA, US
Year founded
2023