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Customer Experience Program Manager Jobs in Georgia

NESCO Inc

Customer Experience Professional

Atlanta, GA · On-site

... management software. * Previous experience supporting global teams or compensation programs ... Customer Experience / Customer Success Operations * Commission Plan Administration * Incentive ...

New

KNAPP

Program Manager Customer Service

Kennesaw, GA · On-site

Candidates should have direct experience managing customer delivery, operational performance, or service programs in automated warehouse environments. Essential Functions and Responsibilities : To ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

It will also be required to manage quotes and orders by processing and following-up on both as ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Panasonic

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

Hussmann

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO2 Refrigeration Systems is responsible for leading ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

$13 - $22/hr

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.The Customer Experience Lead has the same responsibilities of Customer ...

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

AAFES

Customer Experience Associate

Gordon, GA · On-site

$15/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an ... Practices loss prevention procedures and alerts security and management of potential problems that ...

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Customer Experience Program Manager information

See Georgia salary details

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$45

$71

How much do customer experience program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience program manager in Georgia is $45.66, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $58.65 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Georgia?

For Customer Experience Program Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Georgia look for?

The top searched job categories for Customer Experience Program Manager jobs in Georgia are:

What cities in Georgia are hiring for Customer Experience Program Manager jobs?

Cities in Georgia with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $94,981 per year, or $45.7 per hour.

Customer Experience Professional

NESCO Inc

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview
The Customer Experience Operations Professional will support the Architecture, Engineering, Construction and Owner (AECO) sector, specifically the Global Professional Services and Customer Success organizations.
This role will focus on the management and administration of global customer experience incentive and commission processes. The position will support commission plan administration, calculations, reporting, data analysis, and continuous process improvement.
The ideal candidate will be comfortable working with large datasets, Salesforce-based reporting, commission tracking, advanced Excel, and cross-functional stakeholders.
Key Responsibilities
Commission & Incentive Administration
  • Support the global AECO Customer Experience organization with commission-related activities.
  • Administer commission and incentive documentation and maintain accurate records.
  • Perform calculations related to Customer Experience incentive programs and seller compensation plans.
  • Assist with the ongoing maintenance and administration of incentive plans for global team members.
  • Support commission tracking, reporting, and reconciliation activities.
  • Maintain accuracy and confidentiality when handling sensitive compensation information.
  • Identify and recommend improvements to commission planning and maintenance processes.
Data Analysis & Reporting
  • Work with large datasets to support compensation, incentive, and operational reporting.
  • Develop and maintain reporting using Salesforce.
  • Perform data analysis to identify trends, discrepancies, and areas requiring further review.
  • Utilize advanced Excel and/or Google Sheets to perform calculations, analyze data, and maintain reporting.
  • Ensure data and reporting are accurate, complete, and delivered within established timelines.
  • Utilize BI tools and compensation management systems as appropriate.
Customer Experience Operations
  • Support operational activities across the Customer Experience, Customer Success, and Professional Services organizations.
  • Partner with Compensation team members to address Customer Experience compensation-related business needs.
  • Collaborate with cross-functional stakeholders to resolve operational and compensation-related issues.
  • Support process improvement initiatives across compensation planning and administration.
  • Manage multiple priorities and changing business requirements within a matrixed environment.
Required Qualifications
  • Strong mathematical and analytical skills.
  • Advanced proficiency with Microsoft Excel and/or Google Sheets.
  • Experience with Salesforce reporting and analytics.
  • Experience supporting Customer Experience, Customer Success, or related business operations.
  • Experience with data analysis and reporting.
  • Experience supporting commission or incentive plan administration.
  • Comfortable working with large datasets and detailed calculations.
  • Strong problem-solving and analytical abilities.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Ability to effectively manage competing priorities and deadlines.
  • Strong organizational skills and attention to detail.
  • Ability to handle confidential and sensitive information with discretion and sound judgment.
  • Ability to adapt to changing priorities and thrive within a matrixed environment.
Preferred Qualifications
  • Experience with Business Intelligence (BI) tools.
  • Experience with compensation management software.
  • Previous experience supporting global teams or compensation programs.
  • Experience identifying and implementing process improvements.
Key Skills
  • Salesforce Reporting & Analytics
  • Customer Experience / Customer Success Operations
  • Commission Plan Administration
  • Incentive Compensation
  • Advanced Excel
  • Google Sheets
  • Data Analysis
  • Reporting & Analytics
  • Large Dataset Management
  • Commission Tracking
  • Process Improvement
  • Stakeholder Management
  • Cross-Functional Collaboration
  • Problem Solving
  • Confidential Data Management
  • Communication Skills
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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