ZipRecruiter

Log In

1

Cx Program Manager Jobs in Georgia (NOW HIRING)

Home Depot

Senior Manager, Customer Experience

Atlanta, GA · On-site

$120K - $158K/yr

We believe world-class CX leaders are forged in the field, so whether your background is in Product ... Program Management: Project Management Professional (PMP) * Customer Experience: Certified Customer ...

Skanska USA

Commissioning Manager

Atlanta, GA

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Skanska USA

Commissioning Manager

Atlanta, GA · On-site

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Senior Commissioning Manager

Atlanta, GA

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

United Airlines

Engagement Manager

Atlanta, GA · Hybrid

$88K - $207K/yr

Your Role Program Leadership & Governance * Lead and govern large-scale, multi-stream CX ... Build and manage strong relationships with CxO-level stakeholders * Act as a trusted advisor ...

next page

Showing results 1-20

All JobsCx Program Manager JobsCx Program Manager Jobs in Georgia

Cx Program Manager information

See Georgia salary details

$32.5K

$90.7K

$132.6K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in Georgia is $90,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $111,900.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Georgia? For Cx Program Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Georgia look for? The top searched job categories for Cx Program Manager jobs in Georgia are:
What cities in Georgia are hiring for Cx Program Manager jobs? Cities in Georgia with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Georgia as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $90,738 per year, or $43.6 per hour.
Senior Manager, Customer Experience

Senior Manager, Customer Experience

Home Depot

Atlanta, GA • On-site

$120K - $158K/yr

Full-time

Posted 6 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,242 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
As the Senior Manager of Customer Experience, you will orchestrate end-to-end customer journeys critical to your assigned business objectives. Your mission is to champion a culture of intentional design, leading initiatives that respond to the needs and motivations of our customers. Your key deliverables include solution recommendations based on empirical evidence.
We define the word 'customer' as any user in our ecosystem, from a consumer or pro to a frontline associate or even a last mile delivery driver. Because we look at customer journeys end-to-end, this role requires a holistic, systems-thinking approach, recognizing that every experience is part of a deeply interconnected web of enterprise experiences.
We believe world-class CX leaders are forged in the field, so whether your background is in Product Management, User Experience, Data Science, Engineering, Operations, or similar, we value the unique lens you bring to the table. We value problem-solvers who can apply their specialized expertise to the broader canvas of the customer and associate journey.
You will be a primary partner to stakeholders from across the enterprise, using your storytelling ability to translate ambiguous problems and complex data into clear, compelling CX strategies. Success in this role depends on your ability to build consensus, influence roadmaps, and foster collaboration in a highly matrixed "village" environment.
Critically, you are an action-oriented leader. As part of a multi-disciplinary CX team, you will leverage your deep expertise in your field to navigate our enterprise planning and prioritization processes to guide initiatives from concept to adoption into the enterprise roadmap. Your analytical strength will be the foundation for your strategies, ensuring we are not only solving the right problems, but solving them in a way that drives measurable customer and business value.
Key Responsibilities:
  • 40% - Champion CX Strategy, Align & Influence Stakeholders, and Communicate Progress -Act as the primary CX champion for your initiatives. Use compelling storytelling and analytical strength to translate the enterprise vision into actionable plans for your balanced teams. In this capacity, you will be responsible for influencing and engaging executive decision-makers in challenging and fast-moving environments, building consensus, managing partner expectations, and leading up to ensure continuous alignment and buy-in.
  • 20% - Lead a High-Performing Team -Build, mentor, and inspire a team of CX professionals. Foster a relentlessly customer-focused culture that prioritizes continuous learning, experimentation, and an agile mindset to solve problems at an enterprise scale.
  • 40% - Lead End-to-End Initiative Delivery - Act as the Customer Experience orchestrator and hands-on leader for 1 or more high-priority CX initiatives. You will own the full lifecycle: from intentional design and requirements gathering, through development and deployment in our Enterprise annual and quarterly planning frameworks, to post-launch measurement. Your primary goal is to drive cross-functional execution across the "village," managing interdependencies, removing roadblocks, and delivering the right scalable solutions on time

Direct Manager/Direct Reports:
  • This Position typically Reports to CX Director
  • This position has 3 Direct Reports

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle materials or equipment of moderate weight (8-20 pounds)

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States

Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of Tableau
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to draw accurate conclusions from financial documentation
  • Demonstrated project management skills
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
  • Agile/Product: Certified Scrum Product Owner (CSPO), Advanced Certified Scrum Product Owner (A-CSPO), or SAFe Product Owner/Product Manager (POPM)
  • Program Management: Project Management Professional (PMP)
  • Customer Experience: Certified Customer Experience Professional (CCXP)

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree.

Minimum Years of Work Experience:
  • 6+ years of previous related work experience

Preferred Years of Work Experience:
  • 8+ years of previous related work experience

Minimum Leadership Experience:
  • 3+ years of previous related work experience

Preferred Leadership Experience:
  • 5+ years of previous related work experience

Certifications:
  • None

Competencies:
  • Courage
  • Decision Quality
  • Manages Ambiguity
  • Builds Effective Teams
  • Ensures Accountability
  • Balances Stakeholders

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Home Depot logo

About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Home Depot Jobs

Apply