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Cx Program Manager Jobs in Georgia (NOW HIRING)

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Engagement Manager

Atlanta, GA · Hybrid

$88K - $207K/yr

Your Role Program Leadership & Governance * Lead and govern large-scale, multi-stream CX ... Build and manage strong relationships with CxO-level stakeholders * Act as a trusted advisor ...

... CX vision into programs, processes, and partnerships that clients and colleagues feel every day ... Manage select CX initiatives from scoping through delivery, ensuring timelines, stakeholder ...

... CX vision into programs, processes, and partnerships that clients and colleagues feel every day ... Manage select CX initiatives from scoping through delivery, ensuring timelines, stakeholder ...

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Showing results 1-20

Cx Program Manager information

See Georgia salary details

$32.5K

$90.7K

$132.6K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in Georgia is $90,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $111,900.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Georgia? For Cx Program Manager jobs in Georgia, the most frequently searched job titles are:
What cities in Georgia are hiring for Cx Program Manager jobs? Cities in Georgia with the most Cx Program Manager job openings:

Commissioning Manager

Skanska USA

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago


Job description

Job Overview
Skanska is searching for a dynamic Commissioning Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion.
Our work makes a clear contribution to society and the environment around us. We build in many different verticals. Whether we are building schools to provide inspiring spaces for learning, roads to connect communities, or hospitals to care for patients, it all contributes to our purpose - we build for a better society.
Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer, and Care for Life-are deeply engrained in how we work, which is why our values support and drive our D&I efforts.
Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the technical background and understanding of major Electrical and Mechnical equipment that most construction professionals do not. This includes but is not limited to; Medium and High Voltage Equipment, Sequence of Operations, BAS/BMS/EPMS operating prceedures, Load Banking, third Party NETA testing standards, Test and Balance of an HVAC system. Knowledge and management of the CX effort is required in the construction process of a Mission Critical facilitity, specifically Data Centers. The Commissioning Manager coordinates, schedules and manages equipment vendors, creates and manages CX schedule. Assists QA/QC in pre-energization inspections of equipment. You will work with the EHS and Field Supervision to ensure LOTO practices are communicated and safe. Tracks, communicates and brings to resolution any issues or functional defects of equipment prior and during the CX process. The Commissioning Manager seviews thrid party test reports and coordiantes with third party CX teams. Reviews CX/Load Banking/IR Scanning test reports and drives any open items to closure. Manages 3rd party CX teams while on site.
Commissioning Manager Required Qualifications:
      • 3+ Years experience in all CX Levels (1-5) inspections, testing and commissioning of Electrical/Mechanical systems.
      • Has a detailed understanding of MEP system designs and how they integrate to meet the requirements outlined in the Contract Documents and Sequence of Operations.
      • 3+ Years experience with Automated Commissioning Management Software
      • Ability to read, review, and interpret technical details of high value MEP equipment.
      • Bachelor's Degree - Electrical/Mechnical Engineering or 8 years equivalent experience plus minimum 7 years prior relevant experience. Experience can be from Military service. Specifically the Navy Nuke or Electrician/HVAC Program.

Our Investment in you:
      • We believe that Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and Benefits summary on our careers site for more details.
      • As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there's a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects.
      • At Skanska, we Care for Life. And we're committed to supporting your whole health and peace of mind through inclusive and personalized total rewards.
      • We're committed to your success by developing you in your role and supporting your career growth
      • Compensation and financial well-being - Competitive base salary, excellent bonus program, 401k, & Employee ownership program.

Come work with us and join a winning team!
Apply Today for Immediate Consideration!
Background Check Required
Skanska is an Equal Employment Opportunity (EEO) Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, citizenship, protected veteran status, or any other categories protected under applicable federal, state, and local laws.
Skanska Equal Employment Opportunity
Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we're one of the world's largest construction and project development companies. With operations in select markets throughout the Nordics, Europe, and the United States, global revenue totaled $15.9 billion in 2024.
Skanska in the U.S. operates 28 offices across the country, with its headquarters in New York City. In 2024, the U.S. construction sector generated $8.2 billion in revenue, and the U.S. development sector's net investments in commercial projects totaled $224 million.
Together with our customers and the collective expertise of our 6,300 teammates in the U.S. and 26,300 globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime.
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Search Firm and Employment Agency Disclaimer Skanska USA Human Resources ("Skanska HR") provides HR services to the Skanska business units within the U.S.A., including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc., and Skanska Infrastructure Development Inc. (collectively "Skanska USA"). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies, or any employment vendor ("Vendor"). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) the Skanska USA Placement Agreement and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes, whether unsolicited or solicited, shall be considered the property of Skanska HR.
Primary Location
US-GA-Atlanta
Primary Work Location/Assignment
Onsite
Skanska Business Unit
Skanska USA Building Inc.
Employee Status
Full Time