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Cx Program Manager Jobs in Delaware (NOW HIRING)

PNC Financial Services Group, Inc.

Teller

Dover, DE · On-site

$30K - $50K/yr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Teller PT

Wilmington, DE · On-site

$15.87 - $26.44/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Financial Services Group, Inc.

Teller

Wilmington, DE · On-site

$33K - $55K/yr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Delaware

Cx Program Manager information

See Delaware salary details

$38.5K

$107.6K

$157.1K

How much do cx program manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx program manager in Delaware is $107,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $132,600.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Delaware? For Cx Program Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Delaware look for? The top searched job categories for Cx Program Manager jobs in Delaware are:
What cities in Delaware are hiring for Cx Program Manager jobs? Cities in Delaware with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Delaware as of June 2026, with employment types broken down into 18% Full Time, 79% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,553 per year, or $51.7 per hour.

Enterprise Account Executive (Remote)

Clootrack Software Labs Inc.

Claymont, DE • Remote

Full-time

Medical, Retirement

Posted 11 days ago

Job description

About Clootrack: Clootrack is an AI Super Agent that drives business outcomes from the voice of the customer. We work with multiple global enterprises to transform unstructured customer feedback into actions. 

Role Overview:

We are seeking a high-performing Enterprise Account Executive to drive strategic growth   across large enterprise accounts. The ideal candidate will have a proven track record of selling complex, solution-based offerings-particularly within the Customer Experience (CX) space-to Senior management in enterprises.

This role requires a consultative seller who understands Voice of the Customer (VoC), customer journey analytics, and experience management platforms, and can articulate measurable business impact.

Key Responsibilities:

  • Own the full enterprise sales cycle from prospecting to close

  • Identify, engage, and develop relationships with C-level and senior decision-makers

  • Sell complex CX and customer experience management solutions to enterprise organizations

  • Develop and execute account strategies to expand footprint within target accounts

  • Drive new logo acquisition and manage strategic account growth

  • Conduct discovery sessions to uncover customer pain points related to CX, VoC, customer journey, retention, and loyalty

  • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams

  • Build and manage a strong pipeline and maintain accurate forecasting

  • Negotiate contracts and close high-value enterprise deals

Key Requirement (Must Have):

  • Proven experience selling solutions in the Customer Experience (CX) space

      Examples include experience selling platforms such as:

  • Qualtrics

  • Medallia

  • Adobe Experience Cloud

  • SurveyMonkey Enterprise

  • Zendesk

Or other solutions focused on:

  • Voice of the Customer (VoC)

  • Customer Journey Analytics

  • Experience Management (XM)

  • Customer Feedback Platforms

  • NPS & Sentiment Analytics

  • Contact Center & CX analytics tools

Required Qualifications:

  • 5-10+ years of enterprise sales experience in SaaS or technology solutions

  • Demonstrated success selling into large enterprise accounts (ACV $100K+)

  • Strong understanding of CX strategy, customer journey mapping, and VoC programs

  • Experience selling to CMOs, Chief Customer Officers, Heads of CX, Digital, or Contact Center leaders

  • Proven ability to navigate complex, multi-stakeholder sales cycles

  • Consistent history of exceeding quota

Preferred Qualifications:

  • Experience selling subscription-based SaaS platforms

  • Familiarity with enterprise procurement processes

  • Strong executive presentation and storytelling skills

Key Competencies:

  • Strategic thinking

  • Consultative selling

  • Executive presence

  • Strong negotiation skills

  • Pipeline discipline & forecasting accuracy

  • Cross-functional collaboration

What Success Looks Like in This Role:

  • Consistently exceeds enterprise revenue targets

  • Builds long-term strategic partnerships with key accounts

  • Demonstrates strong industry credibility in the CX domain

  • Drives measurable customer business outcomes through CX transformation initiatives

    Benefits:

    • On-Target Earnings (OTE): $150K-$250K 

    • Comprehensive health insurance, 401(k)

    • Home Office reimbursement 

    • 10 paid leaves  

Employment Type: FULL_TIME

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