Cx Program Manager Jobs in Seattle, WA (NOW HIRING)

Company:

Boeing is seeking a Senior Program Management Specialist to support BGS Sales and Marketing Digital Enablement in Seattle, WA.

The Senior Program Manager will lead a cross-functional, multi-disciplinary digital enablement program that modernizes and scales Sales & Marketing capabilities across Boeing Global Services. The role partners closely with digital enablement and Sales & Marketing leadership to deliver complex, enterprise-grade solutions - coordinating product management, CX/UX, change management, architects, engineering teams, and business stakeholders. This leader will manage multiple concurrent projects, drive SAFe Agile program execution, and navigate complex organizational and political landscapes to deliver measurable business outcomes.

Position Responsibilities:

• Own end-to-end program delivery for digital enablement initiatives across Sales & Marketing, including planning, prioritization, delivery, risk management, and benefits realization.
• Lead and coordinate cross-functional teams (product managers, CX/UX, change management, architects, developers, data/integration teams, vendors) to ensure aligned objectives and on-time, on-budget delivery.
• Operate as the primary point of escalation and decision-making for program-level issues, dependencies, and trade-offs.
• Plan and run Program Increment (PI) planning and other SAFe ceremonies; maintain program backlog, roadmap, and release plans.
• Build and track program-level KPIs and success metrics; report status, risks, and outcomes to senior leadership.
• Facilitate stakeholder engagement across business, technology, and executive constituencies; manage expectations and influence without direct authority.
• Drive architectural and technical alignment (integration, data models, CRM platforms, APIs) with enterprise IT and security standards.
• Champion user-centered design and business adoption - partner with CX/UX and change management to ensure successful rollout, training, and sustained usage.
• Drive continuous improvement in delivery processes, governance, and program controls.

Basic Qualifications (Required Skills/Experience):

• 10+ years of program or portfolio management experience delivering complex, cross-functional technology programs (enterprise CRM, data integration, sales/marketing platforms or comparable)
• 5+ years' experience with CRM systems (Salesforce or equivalent), data integration patterns, APIs, and cloud-based application architectures
• 5+ years' experience using written and verbal communication skills, including experience preparing materials for senior leadership
• Experience managing large programs with multi-disciplinary teams and multiple concurrent workstreams
• Experience with SAFe Agile frameworks; demonstrated success leading PIs and coordinating Agile Release Trains (ARTs)
• Experience in developing and maintaining relationships with customers, stakeholders, peers, and functional partners
• Strong analytical, financial, and risk-management skills; experience building and tracking program KPIs and business case realization

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher in Business, Computer Science, Engineering, or related field
• Experience in aviation, aerospace, or global services industries.
• Hands-on background in product management, CX/UX, or data engineering.
• PMP, PgMP, SAFe Program Consultant (SPC), or similar certifications.
• Experience with Salesforce Sales Cloud, Marketing Cloud, Manufacturing Cloud, Revenue Cloud/ARM, Data 360, Agentforce, or similar integration/CRM ecosystems.

Travel:
Up to 10% of domestic travel

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $173,400 - $234,600

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Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

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