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Cx Program Manager Jobs in Seattle, WA (NOW HIRING)

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Amazon

Sr. Program Manager

Seattle, WA · On-site

$132K - $132K/yr

Your work impacts a product's customer experience (CX), feature usability, success metrics (e.g ... BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience owning ...

Amazon

Principal Program Manager, OPTIMA

Seattle, WA · On-site

The Principal PM will a) define and drive business critical CX quality programs and b) identify and ... This person will excel at managing and influencing broad stakeholder groups, establish best ...

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Amazon

Sr. Program Manager, SSD Ops Integration

Bellevue, WA · On-site

$130K - $131K/yr

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing ... and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role ...

Bakertilly

AI Program Enablement Senior Manager

Seattle, WA · On-site

$132K - $132K/yr

... manage training and champions programs, support responsible AI practices, measure adoption and ... Collaborate with Marketing, Sales, CX, Operations, IT, Innovation, HR/Learning, Legal, Risk, Brand ...

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Cx Program Manager information

See Seattle, WA salary details

$43.8K

$122.3K

$178.7K

How much do cx program manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for cx program manager in Seattle, WA is $122,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $150,800.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What are popular job titles related to Cx Program Manager jobs in Seattle, WA?

For Cx Program Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Seattle, WA look for?

The top searched job categories for Cx Program Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Cx Program Manager jobs?

Cities near Seattle, WA with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $122,293 per year, or $58.8 per hour.

Sr. Program Manager, SSD Ops Integration

Amazon

Bellevue, WA • On-site

$130K - $131K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,084 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role owns the end-to-end program lifecycle - from pilot design through network-wide scale - for initiatives that introduce new speed, precision, and scheduling capabilities to customers. You will drive the expansion strategy, own the economic sustainability framework, and serve as the connective tissue between operations, science, tech, finance, and CX teams to ensure new offerings scale with confidence.

This is a VP-level visibility role where you will shape how Amazon evolves its fastest delivery experiences.
Key job responsibilities
- Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership
- Lead the economic sustainability workstream - partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions
- Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines
- Own the narrative for leadership reviews - synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs
- Define and manage the customer insights integration plan - coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale
- Develop the decision framework for operating model adjustments, and cost levers based on customer data maturity and economic thresholds
- Identify and drive resolution of structural blockers to scale - including operational variability, science model deployment timelines, and capacity constraints at expansion sites
- Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you


At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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