Cx Program Manager Jobs in Seattle, WA (NOW HIRING)

Come build the future of entertainment with us. Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies, all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events.
Prime Video's Cross Functional Central Program Team is seeking a Senior Technical Program Manager to lead complex, cross-organizational programs that drive Prime Video's technology and product evolution. This role operates across multiple organizations, delivering initiatives where the problem and strategy may not yet be fully defined. You will use your expertise and judgment to determine the right goals, design long-term solutions, and align stakeholders to deliver outcomes with meaningful customer and business impact.
As a Senior TPM, you will lead programs that sit across domains including Client Customer Experience (CX), Personalization and Discovery, Commerce, and Beta initiatives. You will partner with engineering, product, science, and business leaders across Prime Video to drive technical decisions, simplify complex problem spaces, and deliver solutions that leverage ML/AI capabilities to advance our mission of being the first-stop entertainment destination for hundreds of millions of customers worldwide.
Key job responsibilities
- Lead and deliver complex programs with cross-organizational impact, operating across multiple organizations within Prime Video
- Drive clarity in ambiguous spaces where the problem, strategy, and solution path may not yet be fully defined
- Define program scope, requirements, and long-term plans for initiatives with high leadership visibility
- Identify gaps and risks across systems and teams; design simplified solutions that address constraints and deliver the best outcome
- Drive technical decisions and architectural trade-offs across engineering teams, representing benefits and challenges of each approach
- Partner with science and engineering teams to integrate ML/AI capabilities into cross-domain programs
- Influence stakeholders and partner teams through data-driven judgment to align on the right goals and priorities
- Build consensus across organizations, presenting complex decisions and trade-offs clearly to senior leadership
- Establish and drive program mechanisms that ensure consistent delivery and long-term operational excellence
- Clear roadblocks with the right resources, escalating when appropriate to maintain program momentum
- Simplify and drive the use of best practices across the TPM and engineering communities
- Mentor and develop other TPMs on the team
A day in the life
Your primary focus is driving complex, cross-team programs from ambiguity to delivery. On any given day, you might be defining requirements with engineering leads, clearing roadblocks across partner teams, or presenting program trade-offs to senior leadership. You will work closely with science and product teams to integrate ML/AI capabilities into customer-facing experiences. You will balance tactical execution with strategic thinking, making trade-offs between short and long-term needs. Beyond program delivery, you will contribute to team mechanisms, mentor other TPMs, and help shape how we operate as a central program team.
About the team
The Cross Functional Central Program Team drives Prime Video's most critical, ambiguous, and complex initiatives across the organization. We are not embedded within any single team. Instead, we operate across organizational boundaries, partnering with engineering, product, science, and business stakeholders to deliver outcomes for hundreds of millions of customers worldwide. Our mission is to accelerate Prime Video's ability to deliver at scale through central mechanisms like Operational Planning and AI Adoption. We remove roadblocks, manage alignment across leadership, and obsess over Deliver Results, Ownership, Bias for Action, Invent and Simplify, Disagree and Commit, and Earn Trust.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience with AI/ML technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually