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Cx Program Manager Jobs in Olympia, WA (NOW HIRING)

Flexera

Field & Partner Marketing Manager

Home, WA · On-site

Design programs against the "Metrics that Matter" and track performance end-to-end. Partner ... Build constructive relationships across GTM (sales, SDR, partner, CX, product marketing), managing ...

Stellantis

Design Quality Lead BCIM

Olympia, WA

... manages risk, and provides cross‑functional leadership to engineering, suppliers, and program ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Stellantis

Design Quality Lead BCIM

Olympia, WA · On-site

... manages risk, and provides cross‑functional leadership to engineering, suppliers, and program ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Olympia, WA

Cx Program Manager information

See Olympia, WA salary details

$41.3K

$115.2K

$168.4K

How much do cx program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for cx program manager in Olympia, WA is $115,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $142,100.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What cities near Olympia, WA are hiring for Cx Program Manager jobs?

Cities near Olympia, WA with the most Cx Program Manager job openings:

Cx Program Manager jobs near you

Senior Partner Success Manager

Keysight Technologies, Inc.

Olympia, WA • On-site

$135K - $179K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Establish and maintain trusted relationships with stakeholders across various departments to support partner success.

  • Drive platform adoption by organizing programs, engaging stakeholders, and supporting rollout of new features and capabilities.

  • Own and maintain knowledge bases, create self-service learning resources, and support business operations related to software delivery, updates, and incident resolution.

Keysight Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

51st of 161 rated electronics manufacturers

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Software is a strategic growth area for Keysight, and the Customer Software Entitlement & Delivery (CSED) organization plays a vital role in enabling software monetization, customer experiences, scalable business operations, and successful M&A integration across the company. This is powered primarily via the Keysight Software Manager (KSM) platform – a portfolio of applications, services, and SDKs integrated throughout the customer and software subscription lifecycle.

The Product Innovation & Experience (PIE) team is responsible for ensuring KSM continues to evolve with Keysight’s strategic objectives and serve as a competitive advantage for the company. As the Partner Success Manager, you will be the force-multiplier for the combined output of the Product Management, Business Enablement & Operations, and QA Engineering functions of this team. In this role, you will drive partner engagement & success, platform adoption, scaled communications, knowledgebase & learning resource management, business operations support, customer incident response, and other activities that help users extract the highest value from our tools. The successful candidate will bring a combination of customer-centric thinking, empathy, and relationship-management skills balanced with operational rigor, data-driven decision-making, and technical literacy.


Responsibilities

Partner Engagement & Success

  • Establish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations
  • Help partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices
  • Represent CSED in cross-functional strategic initiatives
  • Develop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight
  • Establish & lead critical partner engagement programs including Subject Matter Expert (SME) Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.
  • Support CX improvement program, including through facilitation of UX studies
  • Represent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments

Platform Adoption & Communications

  • Drive adoption of new platform capabilities, policies, and processes. This includes organizing the program, engaging stakeholders, tracking & report progress, managing dependencies, etc.
  • Support acquisition onboarding, migration, and change-management plans to accelerate realization of business value
  • Partner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products
  • Own scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements, etc.

Knowledgebases & Learning Resources

  • Own and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral
  • Launch an internal platform certification program that ensures baseline understanding of policies & capabilities, prior to enabling user access
  • Create self-service online learning resources integrated with new hire onboarding learning paths to ensure baseline understanding of SW policy, operations, and licensing
  • Codify institutional knowledge and best practices into written form 

Business Operations & Support

  • Support business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations
  • Practice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions
  • Coordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences

Qualifications
  • Bachelor's degree in Business Management, Information Systems, Computer Science, or related field
  • 7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles
  • In depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints
  • Deep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance
  • Demonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications
  • Proven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives
  • Strong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority
  • Exceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders

Preferred Qualifications

  • MBA or STEM-related Master’s Degree
  • Experience with software entitlement, licensing, and enforcement technologies
  • Experience designing and scaling partner enablement frameworks, adoption programs, success playbooks, or self-sustaining user ecosystems
  • Knowledge of product lifecycle management, software development processes, and release management practices
  • Intermediate SQL skills including but not limited to nested/sub-queries, temp-tables, multi-table joins, views, and generally being able to navigate large datasets
  • Experience conducting Quarterly Business Reviews (QBRs), executive briefings, and business planning sessions
  • Experience working in globally distributed & multi-cultural environments
  • Experience working within the context of common QTC / GTM business systems (ex. Oracle, Salesforce, etc.)

This job can be located in Loveland (CO), Colorado Springs (CO), Denver (CO), Seattle (WA), or Remote (US Only).

This position requires access to technology and/or technical data that is subject to U.S. export controls. You must be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Government.

Careers Privacy Statement
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $109,030- MAX $181,720

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program and US Employees may be eligible for the following benefits:

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)
Qualifications:
  • Bachelor's degree in Business Management, Information Systems, Computer Science, or related field
  • 7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles
  • In depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints
  • Deep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance
  • Demonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications
  • Proven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives
  • Strong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority
  • Exceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders

Preferred Qualifications

  • MBA or STEM-related Master’s Degree
  • Experience with software entitlement, licensing, and enforcement technologies
  • Experience designing and scaling partner enablement frameworks, adoption programs, success playbooks, or self-sustaining user ecosystems
  • Knowledge of product lifecycle management, software development processes, and release management practices
  • Intermediate SQL skills including but not limited to nested/sub-queries, temp-tables, multi-table joins, views, and generally being able to navigate large datasets
  • Experience conducting Quarterly Business Reviews (QBRs), executive briefings, and business planning sessions
  • Experience working in globally distributed & multi-cultural environments
  • Experience working within the context of common QTC / GTM business systems (ex. Oracle, Salesforce, etc.)

This job can be located in Loveland (CO), Colorado Springs (CO), Denver (CO), Seattle (WA), or Remote (US Only).

This position requires access to technology and/or technical data that is subject to U.S. export controls. You must be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Government.

Careers Privacy Statement
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $109,030- MAX $181,720

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program and US Employees may be eligible for the following benefits:

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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