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Cx Program Manager Jobs in Boston, MA (NOW HIRING)

3B Staffing LLC

Senior Manager CX&I

Boston, MA

This person needs to comfortable with large scale stakeholder management and some Program Manager responsibilities (less than 20% of the role) * Senior Manager - CX&I (Customer Experience & Insights ...

3B Staffing LLC

Senior Manager CX&I

Boston, MA

This person needs to comfortable with large scale stakeholder management and some Program Manager responsibilities (less than 20% of the role) * Senior Manager - CX&I (Customer Experience & Insights ...

FAVARH

Customer Experience (CX) Strategist

Boston, MA · On-site

$107K/yr

While not a people manager, the CX Strategist leads cross-functional teams of CX Directors and ... Champion the voice of the customerby embedding insights from VOC programs, analytics, and market ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Boston, MA

Cx Program Manager information

See Boston, MA salary details

$41.8K

$116.7K

$170.6K

How much do cx program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for cx program manager in Boston, MA is $116,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,400.00 and $143,900.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Boston, MA?

For Cx Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Boston, MA look for?

The top searched job categories for Cx Program Manager jobs in Boston, MA are:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $116,745 per year, or $56.1 per hour.

Senior Manager CX&I

3B Staffing LLC

Boston, MA

Full-time

Re-posted 11 days ago

Job description

Title: Sr. Manager-CX and I ( Customer Experience and Insights)

Location: Remote in EST/CST timezone but need to be local to one of Sapient office locations

Duration: 6+ months

Publicis Sapient Level & Job Title: Senior Manager CX&I
Type of Job: New Contracting Role
Req # to submit to: 2026-151097
Client: UnitedHealth Group
Openings: 1
Expected Start Date: ASAP
End Date: 6 months from start date
Location: This position does not require candidates to work on-site. Please aim to find candidates who live close to a PS office in case they are converted over permanently. EST or CST hours
Interview Process: 1-2 internal video interviews

Top Skills Required:

  • This person needs to comfortable with large scale stakeholder management and some Program Manager responsibilities (less than 20% of the role)
  • Senior Manager - CX&I (Customer Experience & Insights) As a Senior Manager within CX&I, you will play a critical role in shaping and delivering best-in-class customer experiences across the organization. This role sits at the intersection of business, product, and customer strategy-requiring strong stakeholder management skills and the ability to influence senior leaders across multiple functions. You will lead initiatives that translate customer insights into actionable strategies, ensuring experiences are seamless, data-driven, and aligned with business objectives. While the focus is primarily on CX and insights, this role will also include light program management responsibilities (<20%), helping to drive execution and alignment across complex, cross-functional initiatives.

Key responsibilities include:

  • Partner with senior stakeholders across product, marketing, operations, and technology to define and execute CX strategies
  • Lead the development and delivery of customer experience programs that enhance satisfaction, loyalty, and business outcomes
  • Translate qualitative and quantitative insights into clear, actionable recommendations
  • Drive alignment across teams, ensuring initiatives are delivered cohesively and with measurable impact
  • Facilitate workshops, working sessions, and executive-level presentations to guide decision-making
  • Support program governance, tracking progress, managing risks, and ensuring timely delivery of key initiatives (limited program management scope)
  • Champion customer-centric thinking across the organization
  • Skills & Experience
  • 8+ years of experience in Customer Experience (CX), Customer Insights, Strategy, Consulting, or related fields
  • Proven experience managing large-scale stakeholder environments, including senior and executive-level stakeholders
  • Strong ability to influence, align, and drive consensus across cross-functional teams
  • Experience translating customer data and insights into business strategies and actionable initiatives
  • Exposure to or experience with program or project management (light oversight, governance, and coordination)
  • Excellent communication and storytelling skills, with the ability to present to leadership audiences
  • Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral data
  • Experience working in fast-paced, matrixed organizations

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